6/10 – Acceptable
Curtis C.
3 sept. 2019
Overall review
Directions: At no point did the owner explain there are two buildings with entrances on different streets and your room may be in either one of the buildings. You have a parking garage entrance only on one side and garage spans under both buildings and street that separates the buildings. Our room was in the other building were the entrance to the garage was and although helpful garage attendant tried to assist... it took an hour to figure out where the apartment, parking garage entrance and parking space all were located.
Access to building: Since the doors don't have access codes and access fob is initially in the unlocked apartment, we had no way to enter and couldn't get into the building until the garage attendant helped us. Owner provided cell number but we were after check-in time so not available to call. It would have been helpful to communicate that if not able to check-in before 10pm garage attendant will let you in.
Apartment: The apartment overall was nice but lacked a few items. One major issue was that there were only 4 large towels.. no wash clothes, hand towels, bath matte or kitchen towels. Windows had basic blinds but didn't close all the way so plenty of the light from the alley came into room and additional drapes would be very helpful. Kitchen table... have you sat in that, not very comfortable although I understand how you would like it as it saves in space. Water kept leaking from the showers onto the bathroom floor so with already limited towels and not bath matte, water would run across the floor and had to use paper towels. Trucks would often park in alley in the middle of the night waking us up... likely due to Target delivery and waiting to open in the morning.
Overall: I will be rating this a 3 simply due to prox location to everything and hospital and after looking past the issues overall apartment was nice, clean and updated. I would simply take the feedback and improve on directions provided to customers and address the items I listed for a more successful customer experience. Thank you
Curtis C.
Séjour de 4 nuits en août 2019