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Hotel Diana

2.0 star property
Hotel near Piazza Napoleone, connected to a rail/subway station in Lucca

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Photo gallery for Hotel Diana

Reception
Shower, free toiletries, hair dryer, bidet
Bicycling
Individually decorated, desk, blackout drapes, soundproofing
Daily buffet breakfast (EUR 10 per person)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Laundry
  • Housekeeping

Explore the area

View in a map
Via della Dogana 9, Lucca, LU, 55100
  • Place, Walls of Lucca
    ‪1 min walk‬
  • Place, Piazza Napoleone
    ‪3 min walk‬
  • Place, Piazza dell'Anfiteatro
    ‪8 min walk‬
  • Airport, Pisa (PSA-Galileo Galilei)
    ‪24 min drive‬

Room options

View all photos for Triple Room

Triple Room

Triple Room

  • 14 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Camera Doppia

Camera Doppia

Camera Doppia

9.4 out of 10
Exceptional
(11 reviews)
  • 13 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Camera Doppia in Depandance

Camera Doppia in Depandance

Camera Doppia in Depandance

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Camera singola con letto francese in Depandance

Camera singola con letto francese in Depandance

Camera singola con letto francese in Depandance

  • Sleeps 1
  • 1 Queen Bed

About the area

Lucca

Heart of Lucca.Within a 10-minute walk of this Lucca Historical Center hotel, you'll find Piazza Napoleone and Guinigi Tower. Puccini Museum and Piazza dell'Anfiteatro are also within half a mile (1 km).

What's nearby

  • Walls of Lucca - 1 min walk - 0.1 km
  • Cathedral of St Martin - 2 min walk - 0.2 km
  • Piazza Napoleone - 3 min walk - 0.3 km
  • Guinigi Tower - 6 min walk - 0.6 km
  • Piazza dell'Anfiteatro - 8 min walk - 0.7 km

Getting around

  • Lucca Station - 7 min walk
  • Galileo Galilei Airport (PSA) - 36 min drive

Restaurants

  • ‪Fuori di Piazza - ‬3 min walk
  • ‪Old City Bar - ‬4 min walk
  • ‪Pan Di Strada - ‬3 min walk
  • ‪Ristorante Caffetteria San Colombano - ‬3 min walk
  • ‪Undici Undici - ‬2 min walk

About this property

Hotel Diana

Hotel near Piazza Napoleone, connected to a rail/subway station in Lucca
As a guest of Hotel Diana, you'll find a vending machine, multilingual staff, and tour/ticket assistance. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. An airport shuttle (available 24 hours) is available for a fee. The business-friendly Hotel Diana also features concierge services, complimentary newspapers in the lobby, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Lucca hotel is smoke free.

  • 1 building
  • 1 floor
  • 9 guestrooms or units
  • Beach lounge chairs
  • Umbrellas for the beach
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge
Hotel Diana offers 9 accommodations with hair dryers and complimentary toiletries. Each accommodation is individually decorated. 22-inch LCD televisions come with digital channels. Bathrooms include showers and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Uncovered self parking on site (EUR 22 per night; includes in/out privileges)
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: EUR 10 per person
  • A bar/lounge
  • Couples/private dining

Things to do

  • Bicycle rentals

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • 22-inch LCD TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 8:00 PM
The check-in location differs from the property location; go to: [Hotel San Martino]
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 10 per accommodation, per stay
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 15.0 per day.
  • Cribs (infant beds) are available for EUR 10.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 10 per person
  • Airport shuttle fee: EUR 80 per vehicle (roundtrip, maximum occupancy 6)
  • Airport shuttle fee per child: EUR 80 (roundtrip)
  • Uncovered self parking fee: EUR 22 per night (in/out privileges)
  • Pet fee: EUR 10 per accommodation, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 10.0 per day
  • Rollaway bed fee: EUR 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
Tax ID - 01910090461
This property accepts major credit cards, debit cards, mobile payments, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. The tax ID number is 01910090461. This property accepts major credit cards, Visa, Mastercard, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, debit cards, cash, and mobile payments. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number IT046017A14C6CZ9Q3

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Hotel Diana.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Diana Hotel Lucca
Diana Lucca
Hotel Diana Lucca
Hotel Diana Hotel
Hotel Diana Lucca
Hotel Diana Hotel Lucca

Reviews

Hotel Diana Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 134 out of 226 reviews
Rating 8 - Good. 64 out of 226 reviews
Rating 6 - Okay. 23 out of 226 reviews
Rating 4 - Poor. 4 out of 226 reviews
Rating 2 - Terrible. 1 out of 226 reviews

Reviews

6/10 Okay

Emily

Liked: Cleanliness, staff & service
Room was very basic and on ground floor so quite loud. Pillows and mattress not comfortable. But very affordable, clean and the staff are wonderful.
Stayed 1 night in Aug 2025

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff was exceedingly friendly and accommodating. The room was classy and comfortable. The breakfast buffet was amazing and the refreshments offered at check-in was a welcome treat.
Stayed 2 nights in Aug 2025

10/10 Excellent

Nhuhien

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely city and wonderful hotel. Love it here
Stayed 2 nights in May 2025

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at hotel Diana during my trip to Lucca for the summer music festival. The experience I had was wonderful and the staff were supper nice, helpful and accommodating.
Stayed 1 night in Jul 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Find near Piazza Napoleone

Hotel Diana was an amazing find right in the center of Lucca very near the piazza for Lucca Summer Festival. The room we had was recently renovated and very spacious and well designed. The bathroom had one of the nicest and largest showers I have ever seen.
Stayed 1 night in Jul 2025

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Lucca

Great place to stay inside the walls at Lucca. This is inside of the ZTL parking was not included if you booked through hotels.com. €20 per night. Breakfast cost a little extra but was well worth it.
Stayed 1 night in Jul 2025

10/10 Excellent

Sue

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel!!!
Stayed 3 nights in Jun 2025

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A 2 Day Stay in Lucca

Very kind and attentive staff at front desk and the breakfast. Breakfast was continental style, with many options. Showers are small, but that seems to be the norm in some hotels in Italy
Stayed 2 nights in Jul 2025

10/10 Excellent

Shelley

Stayed 1 night in Jun 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this hotel! A sweet small boutique hotel on a quiet street. Staff was so welcoming! Fabrizio was kind to listen to me struggle through my little bit of Italian I know. We stayed in the Hotel Diana annex (Rm #40) and it was VERY nice. They go out of their way to make your stay enjoyable. You can't ask for more.
Stayed 1 night in Jun 2025

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lucca is a very charming community. With lots history, shops and restaurants. the staff and accommodations at hotel Diana made our stay all the better. We would highly recommend others to seek out Hotel Diana for others while staying in Lucca Italy.
Stayed 3 nights in May 2025

10/10 Excellent

Jason

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property tucked away in quiet area. Fabrizio was there to greet us and our room was ready even though we were early. Room was clean, spacious and comfortable. Live the area, would definitely go back to the Diana Hotel.
Stayed 2 nights in May 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Apr 2025

10/10 Excellent

Tessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Silvia was a most hospitable host. Very attentive and easy to reach. We thoroughly enjoyed our stay and would definitely stay again.
Stayed 6 nights in Apr 2025

6/10 Okay

Daniel

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect quality for price. Great also the private parking at E20
Stayed 2 nights in Mar 2025

10/10 Excellent

Andy

Stayed 1 night in Jan 2025

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
good location to inner city and train
Stayed 1 night in Oct 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Sep 2024

10/10 Excellent

KIMBERLY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Steven G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Lindsay

Stayed 1 night in Aug 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a lot of charm. It is close to many visitor attractions in a quiet side street. It relates back to it's foundation as a hotel in the 1950s with atractive travel posters.the rooms are spacious with modern shower room and toilets. Ther is adequate storage for a short stay and a large comfortable bed. The reception is in another building one street away which is of historical significance to lovers of classical guitar and cello music. It is where Luigi Boccerini lived and worked.
Stayed 3 nights in Sep 2024

10/10 Excellent

Annabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Aubergo Diana - great location!

Great location, very private and quiet area. Room simple but bed comfortable, bathroom clean, and excellent air conditioning. Staff very helpful and friendly.
Stayed 1 night in Jul 2024