Skip to main content
Beginning of main content
4.7 out of 5

"Great location on a quiet street within the walled city. The staff was very nice and helpful. The room was a bit worn, but clean and comfortable. " More

By a verified traveller on Sun 22 Sep 2019

Enter dates to see availability

Hotel Description

4-star golf hotel perfect for exploring Lucca

Heart of Lucca

A stay at this Lucca Historical Center hotel places you steps from Lucca Courthouse and within a 5-minute walk of Lucca City Hall. Puccini Museum and Piazza San Salvatore are also within half a mile (1 km).

Bar/lounge

A bar/lounge and a 24-hour front desk are featured at this hotel, along with an area shuttle. WiFi in public areas is free. A snack bar/deli, a library, and express check-in are also on offer.

Junior Suite Tosca with balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Triple Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Double Room Single Use

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Standard Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Palazzo Alexander Hotel ratings based on 3 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Palazzo Alexander Hotel

Everyone (2) Couples (1)
5 out of 5

Posted by , from BONITA SPRINGS on 18 Mar. 2022

Was this review helpful to you?
4 out of 5
Great location on a quiet street within the walled city. The staff was very nice and helpful. The room was a bit worn, but clean and comfortable.

Posted by , from SoCal on 22 Sep. 2019

Was this review helpful to you?
Comment from Hotel Management

30 Sep. 2019 by Gabriele Maraviglia

Dear Miss, Thank you very much for your review, we hope to have another posibility to satisfy you much better in the future. Best regards!

5 out of 5

Lucca--Lucca!

Pros: The service and helpfulness of the staff.
Cons: Nothing really.
Location: Lucca has a mix of antiquity and renaissance and historic sites ar every turn. Quaint eateries and specialties abound! Watch for the narrow streets!
After breaking my hand while in Florence just two days earlier and having to miss out on Rome, we made a decision to spend our last two days in Lucca before returning home. I was with two of my teen-aged grandkids and I found Palazzo on my Travelocity App on the train to Lucca... From the moment we were taxiied under the wall of the ancient walled city of Lucca, we were thrilled to be there. The hotel staff were incredibly helpful and pleasant--it had taken alot to get there and they recognized it and worked hard to make our stay pleasant recommending a delightful dinner spot, mid-priced and authentic and it did not disappoint. Our biggest surprise was the simple but great buffet breakfast included in the price of the hotel, which included made to order eggs and delicious home-made breakfast cakes. The decor could definitely be updated and by US standards was a bit of a labyrinth with less handicap accommodation than I'm used to, but I found that notable everywhere in Italy. Our second and final day the breakfast was changed up a bit which was also another nice surprise. I left an earing behind and called the Manager on our way to the train and he graciously offered to mail it to me in the States. So after an injury in Florence and the disappointment of missing out on Rome, Lucca and our very nice experience at the Palozzo, we could not have been more pleased. The price was very reasonable as well.

Posted by , from Los Angeles on 24 Mar. 2015

Was this review helpful to you?

About the Palazzo Alexander Hotel

Location Via Santa Giustina 48, Lucca, LU 55100

Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. A library, tour/ticket assistance, and multilingual staff are also featured at Palazzo Alexander Hotel. The hotel can provide concierge services and wedding services. This 4-star Lucca hotel is smoke free.

  • 1 building
  • 12 guestrooms or units
  • 4 levels
  • Built in 1100
  • Deli
  • Childcare (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Lucca Station (2.6 km / 1.6 mi)
  • Property shuttles: Airport shuttle and area shuttle

Room Amenities

Palazzo Alexander Hotel offers 12 accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters. 50-inch Smart televisions come with premium satellite channels. Bathrooms include showers, bidets, complimentary toiletries, and hair dryers. This Lucca hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Premium channels
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Palazzo Alexander Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Eurocard, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available.

  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 70 per vehicle (one way)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alexander Palazzo
  • Hotel Palazzo Alexander
  • Palazzo Alexander
  • Palazzo Alexander Hotel
  • Palazzo Alexander Hotel Lucca
  • Palazzo Alexander Lucca
  • Palazzo Alexander Hotel Hotel
  • Palazzo Alexander Hotel Lucca
  • Palazzo Alexander Hotel Hotel Lucca

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing http://www.travelocity.ca/Lucca-Hotels-Palazzo-Alexander-Hotel.h1225471-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Lucca-Hotels-Palazzo-Alexander-Hotel.h1225471-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Lucca-Hotels-Palazzo-Alexander-Hotel.h1225471-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.