Dreams Madeira Resort Spa & Marina - All Inclusive

5.0 star property
5-star beachfront hotel with 3 outdoor pools

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Photo gallery for Dreams Madeira Resort Spa & Marina - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Property video
Poolside bar
Double Room, Balcony, Ocean View (Adults Only) | View from room
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Sitio da Piedade, Machico, Madeira, 9200-044
  • Place, Sao Lourenco Point
    ‪1 min walk‬
  • Place, Machico Beach
    ‪12 min drive‬
  • Place, CR7 Museum
    ‪34 min drive‬
  • Airport, Funchal (FNC-Cristiano Ronaldo)
    ‪16 min drive‬

Room options

Double Room, Balcony (2 Adults + 1 child)

  • 29 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Junior Suite, 1 Bedroom, Balcony (4 Adults)

9.0 out of 10
Wonderful
(12 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

Double Room, Balcony, Ocean View (Adults Only)

9.2 out of 10
Wonderful
(5 reviews)
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Family Room, Balcony, Garden View (2 Adults + 1 child)

  • 58 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Family Room, Balcony, Garden View (2 Adults + 2 child)

  • 58 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

Family Room, Balcony, Garden View (3 Adults + 1 child)

  • 58 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

Family Room, Balcony, Garden View (4 Adults)

10.0 out of 10
Exceptional
(1 review)
  • 58 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

Apartment, Balcony, Marina View (2 adults + 2 children)

  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 1 Double Sofa Bed

Apartment, Balcony, Marina View

  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

Apartment, Balcony, Marina View (3 Adults + 1 Child)

  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 1 Double Sofa Bed

Apartment, Balcony, Marina View (2 Adults + 1 Child)

  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Family Double Room, Balcony, Ocean View (2 adults+ 1 child)

  • 58 sq m
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

Family Double Room, Balcony, Ocean View (2 adults + 2 children)

  • 58 sq m
  • Sleeps 4
  • 2 Large Twin Beds and 1 Twin Sofa Bed

Family Double Room, Balcony, Ocean View (4 adults)

10.0 out of 10
Exceptional
(1 review)
  • 58 sq m
  • Sleeps 4
  • 2 Large Twin Beds and 1 Double Sofa Bed

Family Double Room, Balcony, Ocean View (3 adults + 1 child)

  • 58 sq m
  • Sleeps 4
  • 2 Large Twin Beds and 1 Twin Sofa Bed

Family Room, 2 Bedrooms, Balcony, Garden View

  • 87 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

Family Room, 2 Bedrooms, Balcony, Garden View (6 adults)

  • 87 sq m
  • Sleeps 6
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

Family Room, 2 Bedrooms, Balcony, Garden View (3 adults + 2 children)

  • 87 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

Family Room, 2 Bedrooms, Balcony, Garden View (3 adults + 1 child)

  • 87 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

Family Room, 2 Bedrooms, Balcony, Garden View (4 adults + 2 children)

10.0 out of 10
Exceptional
(1 review)
  • 87 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

Family Room, 2 Bedrooms, Balcony, Garden View (5 adults + 1 child)

  • 87 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

Double Room, Balcony, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • 29 sq m
  • Sleeps 3
  • 2 Large Twin Beds and 1 Double Sofa Bed OR 1 King Bed

Double Room, Balcony, Sea View (2 adults+ 1 child)

  • 29 sq m
  • Sea view
  • Sleeps 3
  • 2 Large Twin Beds and 1 Double Sofa Bed OR 1 King Bed

Double Room, Balcony, Sea View

  • 29 sq m
  • Sea view
  • Sleeps 3
  • 2 Large Twin Beds and 1 Double Sofa Bed OR 1 King Bed

Double Room, Balcony, Ocean View (Preferred Club, 2 Adults + 1 Child)

  • 29 sq m
  • Sleeps 3
  • 2 Large Twin Beds and 1 Double Sofa Bed OR 1 King Bed

Double Room, Balcony, Ocean View (Preferred Club)

8.6 out of 10
Excellent
(4 reviews)
  • 29 sq m
  • Ocean view
  • Sleeps 3
  • 2 Large Twin Beds and 1 Double Sofa Bed OR 1 King Bed

Double Room, Pool Access (Preferred Club)

  • 30 sq m
  • Sleeps 3
  • 2 Large Twin Beds OR 1 King Bed

Suite, Terrace (Preferred Club, 2 Adults)

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 1 Double Sofa Bed

Club Suite, Terrace (Preferred Club, 3 Adults + 1 Child)

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 1 Double Sofa Bed

Club Suite, Terrace (Preferred Club, 4 Adults)

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 1 Double Sofa Bed

Family Room, Balcony, Ocean View (Preferred Club, 2 Adults + 2 Children)

  • 87 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds, 2 Large Twin Beds and 1 Double Sofa Bed

Family Room, Balcony, Ocean View (Preferred Club, 3 adults + 1 child)

  • 87 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds, 2 Large Twin Beds and 1 Double Sofa Bed

Family Room, Balcony, Ocean View (Preferred Club, 3 Adults + 2 Children)

  • 87 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds, 2 Large Twin Beds and 1 Double Sofa Bed

Family Room, 2 Bedrooms, Balcony, Ocean View (Preferred Club, 6 Adults)

  • 87 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

Family Room, Balcony, Ocean View (Preferred Club, 4 Adults + 2 Children)

  • 87 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds, 2 Large Twin Beds and 1 Double Sofa Bed

Family Room, 2 Bedrooms, Balcony, Ocean View (2 adults+ 3 children Preferred Club)

10.0 out of 10
Exceptional
(1 review)
  • 87 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

Suite, Terrace, Ocean View (Preferred Club, 4 Adults)

  • 77 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, Private Pool, Sea View (Preferred Club, 3 Adults + 1 Child)

  • 187 sq m
  • 3 bedrooms
  • Sleeps 4
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

Villa, Private Pool, Sea View (Preferred Club, 8 Adults)

  • 187 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

Villa, Private Pool, Sea View (Preferred Club, 3 Adults + 2 Children)

  • 187 sq m
  • 3 bedrooms
  • Sleeps 5
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

Villa, Private Pool, Sea View (Preferred Club, 5 Adults + 3 Children)

  • 187 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

Villa, Private Pool, Sea View (Preferred Club, 4 Adults + 2 Children)

  • 187 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

Villa, Private Pool, Sea View (Preferred Club, 6 Adults + 2 Children)

  • 187 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

Villa, Private Pool, Sea View (Preferred Club, 7 Adults + 1 Child)

9.4 out of 10
Exceptional
(3 reviews)
  • 187 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

Villa, Private Pool, Sea View (Preferred Club, 4 Adults + 2 Children)

  • 187 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

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About the area

Machico

On the beach.A stay at this hotel places you within half a mile (1 km) of Sao Lourenco Point and 3 miles (5 km) of Madeira Whale Museum. Also, Whale Museum is within 3 miles (5 km) and Pico do Facho Viewpoint is within 6 miles (10 km).

What's nearby

  • Sao Lourenco Point - 1 min walk - 0.0 km
  • Machico Beach - 12 min drive - 9.9 km
  • Madeira Botanical Garden - 30 min drive - 31.4 km
  • Funchal Farmers Market - 32 min drive - 32.5 km
  • CR7 Museum - 34 min drive - 33.7 km

Getting around

  • Cristiano Ronaldo Airport (FNC) - 15 min drive

Restaurants

  • ‪Maré Alta - ‬11 min drive
  • ‪O Pescador - ‬12 min drive
  • ‪Baía Beach Club - ‬11 min drive
  • ‪Muralhas Bar - ‬7 min drive
  • ‪Tesoro dei Gelati - ‬11 min drive

About this property

Dreams Madeira Resort Spa & Marina - All Inclusive

5-star beachfront hotel with 3 outdoor pools
Dreams Madeira Resort Spa & Marina - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Dreams Madeira Resort Spa & Marina - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 8 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. WiFi is free in public spaces.

A business center and meeting rooms are available. A children's pool, a fitness center, and spa services are also featured at the luxury Dreams Madeira Resort Spa & Marina - All Inclusive. A complete renovation of Dreams Madeira Resort Spa & Marina - All Inclusive was completed in September 2024.

This 5-star Machico hotel is smoke free.

  • 366 guestrooms or units
  • 3 levels
  • 5 buildings
  • 8 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Meeting rooms
  • Built in 2013
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • No smoking on site
  • Coffee shop
Dreams Madeira Resort Spa & Marina - All Inclusive offers 366 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to furnished balconies. 65-inch Smart televisions come with satellite channels. Bathrooms include slippers, complimentary toiletries, and hair dryers.

This Machico hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Dreams Spa *. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily.

Similar properties

Property amenities

Family friendly

  • 3 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Playground

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Onsite parking includes off-street options

Food and drink

  • 2 poolside bars
  • 4 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe

Things to do

  • 3 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Playground

Accessibility

  • No elevator

Room amenities

Entertainment

  • 65-inch smart TV with satellite channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Quinta Do Lorde Marina Machico
Quinta Do Lorde Resort Hotel Marina
Quinta Do Lorde Resort Hotel Marina Machico
Quinta Lorde
Quinta Lorde Resort Hotel Marina Machico
Quinta Lorde Resort Hotel Marina Machico
Quinta Lorde Resort Hotel Marina
Quinta Lorde Marina Machico
Quinta Lorde Marina
Hotel Quinta Do Lorde Resort Hotel Marina Machico
Machico Quinta Do Lorde Resort Hotel Marina Hotel
Hotel Quinta Do Lorde Resort Hotel Marina
Quinta Do Lorde Resort Hotel Marina Machico
Quinta Lorde Marina Machico

Dreams Madeira Resort Spa & Marina - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 116 out of 182 reviews
Rating 8 - Good. 30 out of 182 reviews
Rating 6 - Okay. 20 out of 182 reviews
Rating 4 - Poor. 10 out of 182 reviews
Rating 2 - Terrible. 6 out of 182 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kelli, greenville

Stayed 6 nights in Nov 2025

10/10 Excellent

Daniel

Stayed 2 nights in Sep 2025

6/10 Okay

KYLE

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A newish property with small teething problems but the staff were trying there utmost to make it a enjoyable holiday.
Stayed 6 nights in Sep 2025

4/10 Poor

Billy

Travelled with family
Disliked: Cleanliness
Poor service and limited seating at dining
Stayed 7 nights in Aug 2025

2/10 Terrible

Ivan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please refer to google for our full review with pictures and additional details! Avoid at All Costs – Not a 5-Star Resort (Closer to 3 at Best) My wife and I stayed here 6 nights for our honeymoon (booked via Expedia) and it does not meet Dreams standards. We’ve stayed at Tulum, Riviera Maya, Cabo — this resort doesn’t compare. Arrival: No welcome drink/towel, no luggage help, no escort, phones never worked (safety issue). Room Service: €20 per order, limited menu, late-night “option” was a cold ham & cheese bagel. Phones broken, so all requests had to be made in person. Towels/Housekeeping: Inconsistent service, fresh towels only with tips, many ripped or stained. Pool towels only from 1 far location and had to be signed out. Water/Drinks: Bottled water scarce, gym cooler broken, alcohol bottom shelf, wine upgrade €35. Cleanliness: Stained curtains/sheets, dirty glasses/dishes, ant infestation in room and buffet, insect in bathtub, mouse at restaurant. Food: Often cold/bland, poor variety. “Unlimited à la carte” misleading — reservations almost impossible. Service: Minimal to non-existent. Long waits for menus/water, staff disengaged, language barrier huge. Facilities: Pools freezing, spa unusable 2/3 days with chemical issues. Lobby bar too small, toiletries poor quality. Departure: No help at 3 AM checkout, staff didn’t ask about our stay. Not a 5-star property — major issues with service, food, cleanliness, and management. Strongly recommend avoiding.
Ants eating the eggs at breakfast buffet
Ants infestation at the buffet
Spa Hydrotherapy Pool was unavailable due to “chemical imbalance.” On the third day, chemicals were dumped into the water while guests were there. No compensation was offered.
This was a “fresh clean glass” that was brought to us at breakfast with lip stick residue
Stayed 6 nights in Sep 2025

10/10 Excellent

NGOZI

Stayed 4 nights in Aug 2025

6/10 Okay

Olivia

Disliked: Staff & service
Stayed 12 nights in Aug 2025

8/10 Good

Allison

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
We had a lovely honeymoon staying here. The food was great and the views were excellent. However, there were some issues with the resort. We had an issue with ants in our room, and even after they sprayed the room, we still had some which wasn't the greatest. Additionally, the dinner options were great, but they booked up extremely fast. I would make sure people know when checking in that you have to book your dinner reservation before 8:02am otherwise, it will be completely booked. At check in, they told us the dinner bookings are open between 8am and 4pm, but that's not quite true.
Stayed 7 nights in Aug 2025

6/10 Okay

Brooklynne

Travelled with family
No
Stayed 6 nights in Aug 2025

6/10 Okay

Tracey

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Beautiful location and very nice rooms. A la carte restaurants were impossible to reserve so had to eat at the buffet almost every meal. Staff did not seem happy to be there and were mostly international so didn’t feel much like Portugal. It was pretty isolated so we didn’t see much of the island.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kiran

Stayed 7 nights in Jul 2025

6/10 Okay

Shay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were disappointed with our stay at this resort. While the staff were friendly and kind, there simply weren’t enough of them to deliver the level of service expected from a five-star property. The buffet food was consistently lukewarm and lacked quality. Accessing the à la carte restaurants was nearly impossible, as reservations were always booked. We did experience an issue with our room, which was eventually resolved, and the Wi-Fi was spotty throughout our stay. We had upgraded to the Preferred Club, but in our opinion, it wasn’t worth the additional cost. Aside from a separate lounge with self-serve drinks and snacks and a private check-in area, we didn’t notice any real added benefits—especially since the regular check-in wasn’t busy when we arrived. On a positive note, the resort itself is beautiful. The rooms were stunning, and the surrounding grounds were truly picturesque. That said, for the price point, we expected a much higher standard of service and overall experience. There’s definitely room for improvement.
Stayed 7 nights in Jul 2025

10/10 Excellent

Benoit, Hamilton

Stayed 7 nights in Jul 2025

6/10 Okay

Nirmalaben

Liked: Property conditions & facilities
Stayed 7 nights in Jul 2025

4/10 Poor

Samir

Travelled with family, Travelled with family and small children
Disliked: Staff & service
The property is in a nice location, however the service is really poor. Staff don’t seem to be trained as all in hospitality. Also, the buffet is terrible for lunch and dinner. The service in the other restaurants is really slow. The review here echos the experience of many others and surprised that Hyatt are not addressing it. I also messaged their concierge service about this and the response I got was since you booked through Expedia, please contact them. So looks like they are just ignoring the fact that their brand is being affected.
Stayed 7 nights in Jul 2025

8/10 Good

Sonia

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Kasia, Alburtis

Stayed 5 nights in Jul 2025

10/10 Excellent

Jessica

Stayed 4 nights in Jun 2025

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! A lovely stay.
Stayed 4 nights in Jul 2025

10/10 Excellent

Christian

Liked: Cleanliness, amenities, property conditions & facilities
This property is gorgeous! Wonderful staff, some of the best food I have ever had, and overall an incredible experience. Andres at Moments Bar was great. We enjoyed the activities and overall atmosphere.
Stayed 3 nights in Jun 2025

8/10 Good

Lina

Liked: Cleanliness, property conditions & facilities
Booking a la carte restaurants is a nightmare
Stayed 3 nights in Jun 2025

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved everything about this place! Gorgeous room with an amazing view. Buffet was excellent with lots of options. Service was extremely attentive in all aspects. My only complaint is with regard to booking the a la carte restaurants. The only way to get a reservation was to stay up until midnight and book right then. But the buffet was quite good so we didn’t mind this too much.
Stayed 5 nights in Jul 2025

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is still in soft opening however, the location, amenities and family friendly atmosphere is great. Still some kinks to work out (speediness of dish cleanup, speed of service in speciality restaurants) but I wouldn’t fault the staff, Some are still learning. You can get a Bolt to many attractions and the “experience team” is there to always lend a hand. We will be coming back
Salt water pool
Cocoa Cafe
Main square
Ouishii restaurant
Stayed 6 nights in Jun 2025

10/10 Excellent

MANUEL

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Jun 2025