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The Marco Polo

4.0 star property
4-star hotel in West Mackay

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Photo gallery for The Marco Polo

Front of property
A hotel room with two beds, a bedside table with a lamp, a wall-mounted shelf, and a window with curtains.
Exterior
Outdoor pool, open 7:00 AM to 7:00 PM, sun loungers
A kitchenette with a microwave, toaster, coffee maker, and a small fridge.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Laundry

Explore the area

View in a map
46 Nebo Road, West Mackay, QLD, 4740
  • Place, Caneland Central
    ‪20 min walk‬
  • Place, Mackay Regional Botanic Gardens
    ‪2 min drive‬
  • Place, Harrup Park
    ‪4 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪8 min drive‬

Room options

View all photos for Standard King Room - Non-Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room - Non-Smoking

  • Sleeps 2
  • Free WiFi

View all photos for Standard King Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room

  • Sleeps 2
  • Free WiFi

View all photos for Standard King Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room

  • Sleeps 2
  • Free WiFi

View all photos for Standard King Room

A neatly made bed with white linens, a bedside table with a lamp, and a chair.

Standard King Room

9.2 out of 10
Wonderful
(40 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Spa Room

A modern hotel room with a large mirror, two seating areas, a bed, and a small table.

Deluxe Spa Room

7.4 out of 10
Good
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Twin Room, Multiple Beds

A hotel room with a bed, two chairs, a desk, a television, a ceiling fan, and a window with curtains.

Standard Twin Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Standard Family Room

A bedroom with a bed, a bunk bed, a desk, a chair, a TV, and a door.

Standard Family Room

  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed
  • Free WiFi

View all photos for Deluxe Family Room

A neatly arranged bedroom with a bed, bedside table, lamp, and a ceiling fan.

Deluxe Family Room

9.6 out of 10
Exceptional
(4 reviews)
  • 44 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Twin Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Deluxe Twin Room, Multiple Beds

A hotel room with a large bed, a desk with a flat-screen TV, a chair, and a ceiling fan.

Deluxe Twin Room, Multiple Beds

9.6 out of 10
Exceptional
(5 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Deluxe King Room

A hotel room with a bed, bedside table, lamp, and a small round table with a plant.

Deluxe King Room

8.4 out of 10
Very good
(5 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the area

Mackay

West Mackay stay.Your stay at this West Mackay hotel places you within 2 miles (3 km) of Jubilee Park and Caneland Central. Mackay Enertainment and Convention Centre and Mackay Regional Botanic Gardens are also within 2 miles (3 km).

What's nearby

  • Caneland Central - 20 min walk - 1.7 km
  • Mackay Enertainment and Convention Centre - 20 min walk - 1.7 km
  • Mackay Regional Botanic Gardens - 2 min drive - 1.5 km
  • Harrup Park - 4 min drive - 2.2 km
  • Bluewater Lagoon - 4 min drive - 2.6 km

Getting around

  • Mackay Station - 5 min drive
  • Mackay, QLD (MKY) - 7 min drive

Restaurants

  • ‪Hungry Jack's - ‬2 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪KFC - ‬17 min walk
  • ‪KFC - ‬2 min drive
  • ‪Subway - ‬7 min walk

About this property

The Marco Polo

4-star hotel in West Mackay
As a guest of The Marco Polo, you'll find an outdoor pool, multilingual staff, and tour/ticket assistance. The business-friendly The Marco Polo also features concierge services, laundry facilities, and dry cleaning/laundry services. The front desk is open around the clock. Free self parking is available.

This 4-star Mackay hotel is smoke free.

  • 38 guestrooms or units
  • 2 levels
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • No smoking on site
The Marco Polo offers 38 air-conditioned accommodations with coffee/tea makers and bathrobes. Cable television is provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

Similar properties

Exterior
Mackay Resort Motel
West Mackay
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 1,001 reviews
The price is CA $126
CA $139 total
includes taxes & fees
Jul 13 - Jul 14
Mackay Resort Motel

Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • 22-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 15.0 per stay.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions.

Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay

Frequently asked questions

How close is The Marco Polo to the airport?

The Marco Polo is 3.2 mi (7-min drive) away from the Mackay, QLD (MKY) airport, the closest popular airport to the property.

How much does it cost to stay at The Marco Polo?

As of Jun 24, 2026, prices found for a 1-night stay for 2 adults at The Marco Polo on Jul 18, 2026 start from CA $126, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Marco Polo have an airport shuttle?

Airport shuttle services are not available at The Marco Polo.

How close is The Marco Polo to the beach?

This hotel is 2.4 mi (5-min drive) from Town Beach and 2.8 mi (6-min drive) from Far Beach. Don't forget your sunscreen!

Does The Marco Polo offer free breakfast?

The Marco Polo does not offer free breakfast.

Is there a casino at The Marco Polo?

No, there is no casino at this hotel.

What time is check-in at The Marco Polo?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM.

Is there free parking at The Marco Polo?

This hotel offers free self parking.

Does The Marco Polo have a pool?

The Marco Polo features an outdoor pool. Guests can enjoy pool access from 7:00 AM to 7:00 PM.

Does The Marco Polo have a spa?

There are no spa services available at this hotel.

How close is The Marco Polo to downtown Mackay?

The Marco Polo is 1.2 mi away from Mackay.

The Marco Polo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 375 out of 715 reviews
Rating 8 - Good. 212 out of 715 reviews
Rating 6 - Okay. 86 out of 715 reviews
Rating 4 - Poor. 21 out of 715 reviews
Rating 2 - Terrible. 21 out of 715 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air conditioning was perfect, beautiful shower & the softest most amazing beds & pillows. It is the only motel we stay in when we go to Mackay.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities
Staff were amazing and the room was perfect.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Nicole

Liked: Cleanliness, amenities
Staff courteous room clean very spacious
Stayed 1 night in Dec 2025
Verified

8/10 Good

Georgina

Liked: Cleanliness, staff & service, amenities
Comfortable room. Great to have the additional amenity of a microwave and small bench as well as crockery and cutlery. Fully covered parking right outside the room.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Vinaisi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air conditioning was quite awesome.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Murray

Liked: Cleanliness, amenities, property conditions & facilities
Would stay here again
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcomed by very friendly staff who were accommodating to our early arrival and very impressed by the room cleanliness. Would absolutely stay again.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Barry

Liked: Property conditions & facilities, room comfort
The Manager/Owner he was very easy going he had an awesome attitude which has reflected through his staff who were very funny and hard workers which our rooms were clean during our stay clean towels everyday and air con was perfect. Our stay at Marco Polo was awesome
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable, filled all our needs
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Georga

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place and lovely workers, close and convenient
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, combfortable & quiet. I'll be staying here again. Cheers, Josh
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and close to the city which was great for us
Stayed 1 night in May 2025
Verified

10/10 Excellent

Zoey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay will stay again .
Stayed 1 night in Nov 2024
Verified

8/10 Good

Nimrat

Liked: Cleanliness, property conditions & facilities
Yes room was clean
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Mackay, i would definitely stay again.
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Marrianne

Liked: Staff & service, property conditions & facilities
Noisy as in flight path, but bearable
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Andre

A very good hostel, thank you
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and comfortable.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

rex

Liked: Cleanliness, staff & service, amenities
Have stayed here previously and also at a lot of Motels in Mackay I must say the improvements at this property are exceptional Room was in impeccable condition spotless, bed very good and staff extremely friendly Well worth a visit!!!
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and welcoming. The room was amazing. Will stay again.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Kaela

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay, comfortable ☺️
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Genevive

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are super friendly and easy to reach.
Stayed 2 nights in May 2025
Verified

6/10 Okay

Donna

Liked: Cleanliness, staff & service
The room was clean and had fairly recently been updated, parking was easy, location was great across the street from a lovely beach. The restaurant was not accessible, we were told it was reserved 6 months in advance so it was probably very good but disappointed that we could not eat there but there were other restaurants within walking distance.
Stayed 1 night in Nov 2025