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Oaks Mackay Carlyle Suites

4.0 star property
4-star hotel perfect for exploring Mackay

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Photo gallery for Oaks Mackay Carlyle Suites

Desk, laptop workspace, iron/ironing board, free WiFi
Outdoor pool
Desk, laptop workspace, iron/ironing board, free WiFi
Exterior
Fridge, microwave, electric kettle

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry
  • Room service

Explore the area

View in a map
23 Alfred Street, Mackay, QLD, 4740
  • Place, Bluewater Lagoon
    ‪20 min walk‬
  • Place, Caneland Central
    ‪20 min walk‬
  • Place, Harrup Park
    ‪20 min walk‬
  • Airport, Mackay, QLD (MKY)
    ‪10 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

Desk, laptop workspace, iron/ironing board, free WiFi

Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(3 reviews)
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Hotel Room

Desk, laptop workspace, iron/ironing board, free WiFi

Hotel Room

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Fridge, microwave, electric kettle

Apartment, 2 Bedrooms

9.6 out of 10
Exceptional
(4 reviews)
  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Twin Beds

View all photos for 3 Bedroom Dual Key Apartment

Fridge, microwave, electric kettle

3 Bedroom Dual Key Apartment

  • 103 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed OR 1 Queen Bed, 1 King Bed and 2 Twin Beds

View all photos for 2 Bedroom Dual Key Apartment

Desk, laptop workspace, iron/ironing board, free WiFi

2 Bedroom Dual Key Apartment

8.0 out of 10
Very good
(1 review)
  • 93 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Hotel Room (No Housekeeping)

Desk, laptop workspace, iron/ironing board, free WiFi

Hotel Room (No Housekeeping)

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms (No Housekeeping Service)

Fridge, microwave, electric kettle

Apartment, 2 Bedrooms (No Housekeeping Service)

7.0 out of 10
Good
(4 reviews)
  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Twin Beds

View all photos for 1 Bedroom Apartment (No Housekeeping)

Desk, laptop workspace, iron/ironing board, free WiFi

1 Bedroom Apartment (No Housekeeping)

8.0 out of 10
Very good
(4 reviews)
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for 3 Bedroom Dual Key Apartment (No Housekeeping)

Fridge, microwave, electric kettle

3 Bedroom Dual Key Apartment (No Housekeeping)

  • 103 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed OR 1 Queen Bed, 1 King Bed and 2 Twin Beds

View all photos for 1 Bedroom Apartment

Desk, laptop workspace, iron/ironing board, free WiFi

1 Bedroom Apartment

  • Sleeps 2

2 Bedroom Dual Key Apartment (No Housekeeping)

  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 King Bed

One-Bedroom Apartment-No Housekeeping

  • Sleeps 2

Hotel Room-No Housekeeping

  • Sleeps 2

Two-Bedroom Apartment-No Housekeeping

  • Sleeps 4

Two-Bedroom Dual Key Apartment-No Housekeeping

  • Sleeps 4

View all photos for Hotel Room

Desk, laptop workspace, iron/ironing board, free WiFi

Hotel Room

  • Sleeps 2

View all photos for 2 Bedroom Apartment

Desk, laptop workspace, iron/ironing board, free WiFi

2 Bedroom Apartment

  • Sleeps 4

View all photos for 2 Bedroom Dual Key Apartment

Desk, laptop workspace, iron/ironing board, free WiFi

2 Bedroom Dual Key Apartment

  • Sleeps 4

View all photos for 3 Bedroom Dual Key Apartment

Desk, laptop workspace, iron/ironing board, free WiFi

3 Bedroom Dual Key Apartment

  • Sleeps 6

About the area

Mackay

City center stay.Within a 15-minute walk of this City Centre hotel, you'll find Ken Burgess Orchid House and Mackay Enertainment and Convention Centre. Jubilee Park and Artspace Mackay are also within half a mile (1 km).

What's nearby

  • Mackay Enertainment and Convention Centre - 17 min walk - 1.4 km
  • Jubilee Park - 17 min walk - 1.4 km
  • Bluewater Lagoon - 20 min walk - 1.7 km
  • Caneland Central - 20 min walk - 1.7 km
  • Harrup Park - 20 min walk - 1.7 km

Getting around

  • Mackay Station - 10 min drive
  • Mackay, QLD (MKY) - 9 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Mojos - ‬11 min walk
  • ‪Zambrero - ‬9 min walk
  • ‪Metropolitan Hotel - ‬3 min walk
  • ‪Woodman's Axe - ‬9 min walk

About this property

Oaks Mackay Carlyle Suites

4-star hotel perfect for exploring Mackay
Oaks Mackay Carlyle Suites offers its guests an outdoor pool, tour/ticket assistance, and dry cleaning/laundry services. WiFi is free in public spaces. Oaks Mackay Carlyle Suites also features room service (during limited hours), a front-desk safe, and an elevator.

This 4-star Mackay hotel is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 6 levels
  • Built in 2015
  • Dry cleaning
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Elevator
  • No smoking on site
Oaks Mackay Carlyle Suites offers 34 air-conditioned accommodations with DVD players and hair dryers. Rooms open to balconies. LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers.

This Mackay hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones.

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Property amenities

Family friendly

  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

Room amenities

Entertainment

  • DVD player
  • LED TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Towels provided

Food and drink

  • Electric kettle
  • Limited room service
  • Microwave
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Dryer
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open Monday - Friday (9:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 6:00 PM)
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher in each accommodation.

Property is also known as

Oaks Carlyle Aparthotel Mackay
Oaks Carlyle Aparthotel
Oaks Carlyle Mackay
Oaks Carlyle
Oaks Carlyle
Oaks Carlyle Mackay
Oaks Mackay Carlyle Suites Hotel

Oaks Mackay Carlyle Suites Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 147 out of 362 reviews
Rating 8 - Good. 144 out of 362 reviews
Rating 6 - Okay. 40 out of 362 reviews
Rating 4 - Poor. 18 out of 362 reviews
Rating 2 - Terrible. 13 out of 362 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms, plenty of space for a family of 4 in the 2 bedroom apartment
Stayed 2 nights in Nov 2025

10/10 Excellent

Vijay

Liked: Cleanliness, amenities, property conditions & facilities
Staff and rooms
Stayed 2 nights in Oct 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2025

6/10 Okay

Michael

Stayed 4 nights in Sep 2025

2/10 Terrible

Kerri

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We stayed in a 2 bedroom apartment. The main bedroom had 2 windows. One big set with an extensive amount of bird poo on the outside- it was disgusting. The other window had no curtains or blind on it and let the outside lights in all night, and the sun at 5am, and it rattled in the wind. The other bedroom had a bed that was uneven. I will be asking Expedia for a partial refund as we could not use the 2nd bedroom which I paid good money for.
Stayed 2 nights in Aug 2025

10/10 Excellent

Mitchell

Stayed 2 nights in Jul 2025

10/10 Excellent

samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Mercy

Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated, very clean apartments, very friendly and helpful staff. We will definitely stay here again.
Stayed 1 night in Mar 2025

4/10 Poor

Amy

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Over priced, dirty and outdated. The property felt more like a jail then a hotel. The room smelt and the aircon wasnt working, making for a really uncomfortable stay. The pool also isnt available, this again was falsely advertised online. The hand towels in our bathroom were stained and everything just felt dirty. Highly recommend booking elsewhere. Not an enjoyable experience.
Stayed 2 nights in Mar 2025

8/10 Good

James

Stayed 2 nights in Mar 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Really friendly reception, made process quick and easy
Stayed 1 night in Feb 2025

8/10 Good

Syeda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2025

6/10 Okay

Yunfeng

Liked: Staff & service
Disliked: Property conditions & facilities

10/10 Excellent

Susanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with the family. Unit was spacious. Kitchen could do with a few more cooking utensils.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helpful friendly reception staff

Receptionist Sandra was extra helpful.
Stayed 1 night in Dec 2024

10/10 Excellent

Caitlin

Stayed 1 night in Dec 2024

8/10 Good

JP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

KIERAN

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Ok as a last option. Rooms are modern, but tired and worn. Found a few stray pubes in the beds and shower. The lounge furniture, not great.(actually looked like someone died in the single seater at some point) Not what I expected for a 300 per night room. Being from out west, We are frequent motel users in Mackay, we normally stay in cheaper rooms. Thought we would “lash out” this time, what a waste of money! Don’t be fooled by pictures. Probably one of the worst we’ve stayed at in Mackay
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

MARK

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2024

10/10 Excellent

Axel

Stayed 1 night in Oct 2024

10/10 Excellent

Kadiatu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Elyce

Stayed 1 night in Sep 2024

6/10 Okay

Dodie

The overall interior was very unwelcoming - dark and dingey.
Stayed 1 night in Sep 2024