Note fondée sur 426 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 juin 2024
Friendly staff, very clean room at an acceptable price
par un voyageur
Publié le 15 juin 2024
The staff was amazing, the hotel is beautiful at first then you start noticing your room. Water damage under the sink in the bathroom. A leak in the ceiling by the window with mold. The room air is damp. Hair clumps on the floor. Honestly we were exhausted and it was after 11pm that we arrived with small kids or we would have asked to switch rooms. Hopefully breakfast is promising and clean and we can be well on our way. $169 a night is not an appropriate price for the conditions. Should have been $110 at most.
Commentaires de Gestion de l’hôtel
15 juin 2024 par Hotel Manager , Gestion de l’hôtel
Dear Melissa,Thank you for your feedback. We apologize for the issues you encountered during your stay. Maintaining a high standard of cleanliness and comfort is important to us, and we regret that we fell short of your expectations. Your concerns regarding water damage, mold, air quality, and cleanliness will be addressed with our housekeeping and maintenance teams immediately to ensure these issues are resolved. We appreciate your understanding and hope that your breakfast experience will be enjoyable. Please reach out to our front desk for any further assistance during your stay.Sincerely, Hotel Manager
par un voyageur
Publié le 26 mars 2024
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Kathryn,Thank you for the perfect rating! Your satisfaction is our top priority, and we look forward to welcoming you back for another excellent stay in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 8 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear ALFRED,Thank you for your rating. We appreciate your feedback and strive to improve to provide a better experience in the future. If there's anything specific you'd like to share, or if there's anything we can do to make your next stay more enjoyable, please feel free to let us know. We hope to have the opportunity to welcome you back and exceed your expectations next time. Thank you for choosing us and have a great day!Sincerely,Hotel Manager
par un voyageur
No hot water
Publié le 3 mars 2024 sur HotelsCommentaires de Gestion de l’hôtel
3 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear James,We sincerely apologize for the inconvenience you experienced with the lack of hot water during your stay. Providing a comfortable and pleasant experience for our guests is our top priority, and we regret falling short of your expectations in this regard. We will address this issue immediately with our maintenance team to ensure it is resolved promptly. We hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 3 mars 2024 sur Expedia
Average hotel, good coffee in the lobby, Not worth the money for scrambled eggs and needed to ask for towels and such. The staff was kind, smiling and professional!
Commentaires de Gestion de l’hôtel
3 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Michael,Thank you for your feedback. We apologize for any lack of politeness from our rooms and front desk staff. Providing courteous and helpful service is a priority for us, and we'll address this concern with our team to ensure a more positive experience for our guests. Your comments are valuable to us, and we appreciate your input. We hope to have the opportunity to provide you with a more satisfactory stay on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Mishelle,Thanks for staying with us. We would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Gary, Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again. Sincerely, Hotel Manager
par un voyageur
Publié le 28 févr. 2024 sur Hotels
Clean, but dusty. Redoing floors but our bathroom door had dusty fingerprints on it.
Dusty under TV.
Wonderful breakfast!
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found the hotel to be clean overall, but we apologize for the dusty areas you encountered in your room. Your comments will be shared with our housekeeping team to ensure that we maintain a high standard of cleanliness in all areas of the hotel. We're delighted that you enjoyed the breakfast, and we appreciate your understanding. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know. We hope to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager
par un voyageur
Not worth the price!
Publié le 16 févr. 2024 sur HotelsWe looked for extra blankets and there were non. The TV contol was very counter intuative and we just gave up.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Manjula,We apologize for the inconvenience you experienced during your stay. Your comfort is important to us, and we regret that we fell short in providing extra blankets and an intuitive TV control system. We will address these issues promptly to ensure a more satisfactory experience for our guests in the future. Sincerely, Hotel Manager
