See all properties

Hotel Serrano

Property class: 4
4-star hotel near El Retiro Park

Choose dates to view prices

Photo gallery for Hotel Serrano

A hotel room with a bed, a desk, a TV, a chair, and a bench.
A reception desk with a cityscape view, pendant lighting, and a potted plant.
A buffet with various food items including pastries, donuts, and a bowl of soup.
A hallway with a patterned carpet, framed pictures on the wall, a door at the end, and a small table with a globe and vase.
A neatly made bed with a tray of breakfast items including croissants, strawberries, and orange juice.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Bar
  • Laundry
  • Room service

Explore the area

View in a map
Calle de Marques de Villamejor, 8, Madrid, Madrid, 28006
  • Place, Paseo de la Castellana
    ‪1 min walk‬
  • Place, ABC Serrano
    ‪2 min walk‬
  • Place, El Corte Inglés
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Single Room

A hotel room with a bed, bedside table, lamp, and a view of the bathroom.

Single Room

8.0 out of 10
Very good
(18 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room

A hotel room with a bed, a desk, a TV, a chair, and a bench.

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Double Room

A hotel room with two beds, each with red bedding and pillows, a wooden headboard, and a nightstand with a lamp and a phone.

Double Room

9.0 out of 10
Wonderful
(34 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Double Room Single Use

A bathroom with a large round mirror, a white sink, and a glass shower enclosure.

Double Room Single Use

9.2 out of 10
Wonderful
(5 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4

DOUBLE KING SIZE BED

  • Sleeps 4

DOUBLE NON SMOKING

  • Sleeps 4

You may also like

Ad
Suite Exterior (Aduana)

Hotel Regina

Madrid Centro
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
9.8 out of 10, Exceptional, 2,393 reviews
The price is CA $422
CA $464 total
includes taxes & fees
Sep 21 - Sep 22
Hotel Regina

About the area

Madrid

Heart of Madrid.Your stay at this Salamanca hotel places you within 2 miles (3 km) of El Retiro Park and Gran Via. Puerta del Sol and Bernabéu Stadium are also within 2 miles (3 km).

What's nearby

  • Paseo de la Castellana - 1 min walk - 0.0 km
  • Golden Mile - 1 min walk - 0.1 km
  • ABC Serrano - 2 min walk - 0.2 km
  • El Corte Inglés - 5 min walk - 0.5 km
  • U.S. Embassy - 7 min walk - 0.6 km

Getting around

  • Nunez de Balboa Station - 7 min walk
  • Madrid Recoletos Station - 12 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive

Restaurants

  • ‪Honest Greens Serrano - ‬4 min walk
  • ‪Five Guys - Serrano - ‬4 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Magnum Bar by Villa Magna - ‬2 min walk
  • ‪Flor y Nata - ‬3 min walk

About this property

Hotel Serrano

4-star hotel near El Retiro Park
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Hotel Serrano.

This 4-star Madrid hotel is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 6 levels
  • Built in 1969
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Hotel Serrano offers 34 accommodations with safes and complimentary newspapers. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, bidets, and hair dryers. This Madrid hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Similar properties

Property entrance
Petit Palace President Castellana
Salamanca
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.1 out of 5, Very good, 1,002 reviews
The price is CA $261
CA $287 total
includes taxes & fees
Oct 18 - Oct 19
Petit Palace President Castellana

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 16.50 for adults and EUR 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Stereo

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • LCD TV

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 16.5 for adults and EUR 7.50 for children
  • Nearby parking fee: EUR 30 per day (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hotel Serrano Madrid

Serrano Madrid

Hotel Serrano Silken Madrid

Hotel Serrano Silken

Serrano Silken Madrid

Serrano Silken

Hotel Serrano Managed by Silken

Frequently asked questions

How close is Hotel Serrano to the airport?

Hotel Serrano is 8.4 mi (21-min drive) away from the Adolfo Suarez Madrid-Barajas Airport (MAD) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Serrano?

As of Sept 19, 2026, prices found for a 1-night stay for 2 adults at Hotel Serrano on Oct 18, 2026 start from CA $241, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Serrano have an airport shuttle?

Airport shuttle services are not available at Hotel Serrano.

Does Hotel Serrano offer free breakfast?

Free breakfast isn’t provided at Hotel Serrano, but buffet breakfast is offered for a fee of EUR 16.5 for adults and EUR 7.50 for children. It's available every day from 7:30 AM to 10:30 AM.

Is there a casino at Hotel Serrano?

No, there is no casino at this hotel, but Casino Gran Via (4-min drive) is nearby.

What time is check-in at Hotel Serrano?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hotel Serrano?

Free parking is not available at this hotel.

Does Hotel Serrano have a pool?

Hotel Serrano does not have a pool.

Does Hotel Serrano have a spa?

There are no spa services available at this hotel.

How close is Hotel Serrano to downtown Madrid?

Hotel Serrano is 1.3 mi away from Madrid.

Hotel Serrano Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 350 out of 596 reviews
Rating 8 - Good. 168 out of 596 reviews
Rating 6 - Okay. 53 out of 596 reviews
Rating 4 - Poor. 16 out of 596 reviews
Rating 2 - Terrible. 9 out of 596 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a very good location, It is just a few min walk to the Ruben Dario metro station. Room was comfortable and clean and staff were friendly and helpful.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to Castellana business district and Salamanca, and not far from central Madrid. Rooms are very modern, comfortable, clean, and overall very good for a short or medium stay. Will definitely be coming back.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

DEBORAH

Liked: Cleanliness, staff & service, amenities
Very nice hotel.!! Great location!
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Miguel

Liked: Cleanliness, staff & service
Location is excellent, half block form Calle Serrano and 1 block from Ortega y Gasset. It's an old building and a little bit outdated that would greatly benefit from some upgrades. The staff was very helpful. Considering the location and the price is great option.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Brandon

Liked: Cleanliness, property conditions & facilities
Great location to do shopping
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Emelyn

Liked: Cleanliness, property conditions & facilities
Love the hotel, excellent location.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

John

Very clean room. Close to shops and excellent restaurants. Would definitely stay here again. Whole staff was very kind and helpful
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Mara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would book this hotel again without hesitation! The neighborhood is absolutely wonderful, walking distance to incredible shopping and dining. The streets are peaceful and picturesque - like something you’d see in a movie. Our room was more than comfortable and spacious for my husband and I. Staff was very friendly, would have loved to stay even longer!
Street nearby hotel, so quiet and pretty.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Kristine Fuss

Liked: Cleanliness, property conditions & facilities
The hotel was nice and the room was clean.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Carolina

Liked: Amenities
Nice hotel perfectly located
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Guido

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was excellent, bar was not used
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay!!
Stayed 6 nights in Oct 2023
Verified review

10/10 Excellent

gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and super friendly staff
Stayed 8 nights in Nov 2024
Verified review

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to transportation and several restaurants in the area.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Antonio

Excellent location, clean room and very nice staff.
Verified review

10/10 Excellent

kaylin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and access to the train station, shopping district and museums.
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Marian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. We stayed only one night, but the staff were super friendly and the room very clean
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Carlos A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good service
Stayed 3 nights in Jun 2025
Verified review

6/10 Okay

Erez

Disliked: Staff & service, amenities, property conditions & facilities
Hotel Is dated and rooms as well. Made the reservation 12 month before arrival and asked Specifically for double bed - got a twin room which I didn’t like. Area is Ok but a bit far from Madrid gran via or Chueca viblly areas
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Periklis

Liked: Staff & service
Disliked: Amenities
Is not a 4 star hotel. Location is good and breakfast is decent.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

SHERRY

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, excellent location
Stayed 3 nights in Apr 2023
Verified review

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place!
Stayed 1 night in Jul 2022