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NH Collection Palacio de Tepa

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A modern hotel lobby with a reception desk, seating area, and a large window overlooking the interior.
Creator video
Reception
Exterior
City view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Air conditioning
  • Gym

Explore the area

View in a map
Calle de San Sebastián 2, Madrid, Madrid, 28012
  • Place, Puerta del Sol
    ‪3 min walk‬
  • Place, Plaza Mayor
    ‪6 min walk‬
  • Place, Gran Via
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪21 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.2 out of 10
Wonderful
(22 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Single Room, 1 Double Bed

Deluxe Single Room, 1 Double Bed

Deluxe Single Room, 1 Double Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Family Room

Premium bedding, minibar, in-room safe, desk

Family Room

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Large Twin Bed OR 2 Twin Beds and 1 Large Twin Bed

View all photos for Family Room (2 Adults + 1 Child)

Premium bedding, minibar, in-room safe, desk

Family Room (2 Adults + 1 Child)

  • 45 sq m
  • Sleeps 3
  • 1 Double Bed, 1 King Bed and 1 Large Twin Bed OR 2 Twin Beds and 1 Large Twin Bed

View all photos for Family Room (3 Adults)

Premium bedding, minibar, in-room safe, desk

Family Room (3 Adults)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 2 Twin Beds and 1 Large Twin Bed

View all photos for Suite

Premium bedding, minibar, in-room safe, desk

Suite

  • 78 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Extra Bed 2 adults + 2 children)

Premium bedding, minibar, in-room safe, desk

Suite (Extra Bed 2 adults + 2 children)

  • 78 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (Extra Bed 3 adults)

Premium bedding, minibar, in-room safe, desk

Suite (Extra Bed 3 adults)

  • 77 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Balcony (Duplex)

Premium bedding, minibar, in-room safe, desk

Junior Suite, Balcony (Duplex)

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Junior Suite, Balcony (Duplex, Extra Bed 2 adults + 1 child)

Premium bedding, minibar, in-room safe, desk

Junior Suite, Balcony (Duplex, Extra Bed 2 adults + 1 child)

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Balcony (Duplex, Extra Bed 3 adults)

Premium bedding, minibar, in-room safe, desk

Junior Suite, Balcony (Duplex, Extra Bed 3 adults)

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Balcony

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

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About the area

Madrid

Madrid Centro stay.Within a 10-minute walk of this Madrid Centro hotel, you'll find Puerta del Sol and Plaza Mayor. Gran Via and National Prado Museum are also within half a mile (1 km).

What's nearby

  • Plaza de Santa Ana - 1 min walk - 0.1 km
  • Puerta del Sol - 3 min walk - 0.3 km
  • Plaza Mayor - 6 min walk - 0.6 km
  • San Miguel Market - 8 min walk - 0.7 km
  • Gran Via - 8 min walk - 0.7 km

Getting around

  • Anton Martin Station - 3 min walk
  • Madrid (XOC-Atocha Train Station) - 16 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 23 min drive

Restaurants

  • ‪La Rollerie - ‬2 min walk
  • ‪Casa Alberto - ‬2 min walk
  • ‪Cervecería Santa Ana - ‬1 min walk
  • ‪Cervecería Alemana - ‬2 min walk
  • ‪Sky Bar - ‬2 min walk

About this property

NH Collection Palacio de Tepa

5-star luxury hotel near Puerta del Sol
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and 3 meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 646 square feet (60 square meters) and includes conference space. A 24-hour fitness center, spa services, and a library are also featured at the luxury NH Collection Palacio de Tepa. For a fee, parking is available.

This 5-star Madrid hotel is smoke free.

  • 1 building
  • 83 guestrooms or units
  • 5 levels
  • 646 sq ft of conference space
  • 60 sq m of conference space
  • Built in 2010
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
NH Collection Palacio de Tepa offers 83 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 49-inch LCD televisions come with satellite channels.

Bathrooms include bathtubs, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include massages.

Awards and affiliations

The property is a member of Historic Hotels of the World.

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includes taxes & fees
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Property amenities

Family friendly

  • Soundproofed rooms

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 40 per day)
  • Valet parking on site (EUR 40 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:30 AM on weekends; EUR 24 for adults and EUR 35 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Library
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 49-inch LCD TV with satellite channels
  • Streaming services

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately EUR 24 for adults and EUR 35 for children
  • Valet parking fee: EUR 40 per day
  • Nearby parking fee: EUR 40 per day (656 ft away)
  • Pet fee: EUR 35 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Nh Palacio
Nh Palacio Tepa
Nh Palacio Tepa Hotel
Nh Palacio Tepa Hotel Madrid
Nh Palacio Tepa Madrid
NH Collection Palacio Tepa Hotel Madrid
NH Collection Palacio Tepa Hotel
NH Collection Palacio Tepa Madrid
NH Collection Palacio Tepa
Nh Palacio De Tepa Hotel Madrid
NH Collection Palacio de Tepa Hotel
NH Collection Palacio de Tepa Madrid
NH Collection Palacio de Tepa Hotel Madrid

Frequently asked questions

How close is NH Collection Palacio de Tepa to the airport?

NH Collection Palacio de Tepa is 10.3 mi (23-min drive) away from the Adolfo Suarez Madrid-Barajas Airport (MAD) airport, the closest popular airport to the property.

How much does it cost to stay at NH Collection Palacio de Tepa?

As of May 13, 2026, prices found for a 1-night stay for 2 adults at NH Collection Palacio de Tepa on May 17, 2026 start from CA $386, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does NH Collection Palacio de Tepa have an airport shuttle?

Airport shuttle services are not available at NH Collection Palacio de Tepa.

Does NH Collection Palacio de Tepa offer free breakfast?

Free breakfast isn’t provided at NH Collection Palacio de Tepa, but cooked-to-order breakfast is offered for a fee of EUR 24 for adults and EUR 35 for children. It's available on weekdays from 7:00 AM to 10:30 AM and weekends from 8:00 AM to 11:30 AM.

Is there a casino at NH Collection Palacio de Tepa?

No, there is no casino at this hotel, but Casino Gran Via (11-min walk) is nearby.

What time is check-in at NH Collection Palacio de Tepa?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at NH Collection Palacio de Tepa?

Free parking is not available at this hotel. Valet parking is available for EUR 40 per day.

Does NH Collection Palacio de Tepa have a pool?

NH Collection Palacio de Tepa does not have a pool.

Does NH Collection Palacio de Tepa have a restaurant?

NH Collection Palacio de Tepa is home to Entre Letras, which features Mediterranean cuisine.

Does NH Collection Palacio de Tepa have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is NH Collection Palacio de Tepa to downtown Madrid?

NH Collection Palacio de Tepa is 0.2 mi away from Madrid.

NH Collection Palacio de Tepa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 698 out of 1003 reviews
Rating 8 - Good. 221 out of 1003 reviews
Rating 6 - Okay. 57 out of 1003 reviews
Rating 4 - Poor. 17 out of 1003 reviews
Rating 2 - Terrible. 10 out of 1003 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Alistair

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic room. Lovely little touches like arrival and departing treats left in the room. Staff were all very pleasant and guest relations desk was very helpful. Breakfast buffet had a huge selection and à la carte options were included in the price.
Stayed 10 nights in Jan 2026

10/10 Excellent

DAVID

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, location, service, cleanliness. Excellent all around!
Stayed 5 nights in Jan 2026

10/10 Excellent

Maria

Staff
Stayed 1 night in Jan 2026

10/10 Excellent

Amir

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
every thing was excellent
Stayed 4 nights in Jan 2026

10/10 Excellent

Ahmad

Liked: Cleanliness, property conditions & facilities
Location and the friendly staff
Stayed 5 nights in Jan 2026

10/10 Excellent

Jeovanny

Stayed 2 nights in Jan 2026

10/10 Excellent

Maria, Cabo Rojo

Stayed 4 nights in Jan 2026

8/10 Good

gonzalo

Liked: Staff & service, amenities, property conditions & facilities
I have issues with the daily making of the room and The room 420 is facing Atocha a very noisy street.
Stayed 4 nights in Dec 2025

10/10 Excellent

Geraldine Fiona

Liked: Cleanliness, property conditions & facilities
The room was large, very comfortable for three adults. Cleaners were very efficient. Staff in general very kind. Position super. Only thing that could be improved is hotel bar: very small and not not particularly inviting.
Stayed 4 nights in Jan 2026

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, can’t really fault it. Location is wonderful, very central but not loud. Breakfast was wonderful, great variety and well stocked, staff were incredibly attentive. Reception staff were also great, on arrival our room wasn’t ready and they offered to prioritise it and call us when ready, our luggage was already in the room by the time we got back. Room was lovely and clean, bed comfy and massive, the only thing that was slightly annoying is that the room and the bathroom were very warm, we could not regulate the room temperature and had to resource to opening the window, which was a bit noisy at night, the extractor fan did not work in the bathroom
Stayed 2 nights in Jan 2026

10/10 Excellent

yaremis

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room, the staff, the location, the breakfast… the hotel itself was beautiful and the staff was friendly and welcoming. I loved the place
Stayed 2 nights in Dec 2025

10/10 Excellent

Ibrahim

Stayed 3 nights in Dec 2025

10/10 Excellent

Dennis

Stayed 1 night in Dec 2025

10/10 Excellent

Donald Lee

Travelled with family
Liked: Amenities, property conditions & facilities
We had a bigger room than we had booked. Had plenty of room to spread out. The hotel was clean and the staff was friendly. Location is convenient to get around to all the sights.
Stayed 4 nights in Dec 2025

10/10 Excellent

Eliana, Weston

Stayed 2 nights in Dec 2025

10/10 Excellent

Sergio, Weston

Stayed 2 nights in Dec 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
The room was stunning. Sloped wooden ceiling with a skylight. Felt special.
Stayed 2 nights in Dec 2025

10/10 Excellent

Alessandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, amazing staff and breakfast was superb!
Stayed 2 nights in Dec 2025

10/10 Excellent

Christian

Stayed 2 nights in Dec 2025

10/10 Excellent

Ujjwal

Stayed 2 nights in Dec 2025

10/10 Excellent

Matthew, Austin

Stayed 1 night in Dec 2025

8/10 Good

Matthew, Austin

Stayed 1 night in Nov 2025

4/10 Poor

Kristina

Liked: Cleanliness
We scheduled one week at this hotel and spent over $4,000. A few days after we arrived there was no hot water and we had to take cold showers. A few days later there was no wifi and we were unable to conduct business on some zoom calls. When we spoke to the front desk, they said there was nothing that could be done because we booked our room through a third party. We thought that was terrible customers service and unacceptable for hotel that charges $500 per night.
Stayed 7 nights in Nov 2025

10/10 Excellent

Ann, North Miami

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Yes very good , lots of selections and excellent service
Stayed 2 nights in Nov 2025

8/10 Good

Mickhail

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location great, room clean, service average, breakfast is ok.
Stayed 5 nights in Oct 2025