4/10 Poor
Karina
Travelled with partner
Feb 27, 2025
There was a lack of room cleaning - once in 9 days, despite us asking for it. We had to ask for clean towels and toilet paper which were delivered at 12:45 AM and the hotel staff didn't see anything wrong with it.
Broken equipment - TV remote (it wasn't replaced) and the electronic "do not disturb", "clean the room" buttons did not work either. There was a strong smell coming from the drains in the bathroom and the hotel staff did not do anything about it either. We asked to be relocated to a different room and that was not actioned either. This hotel should NOT advertise as 4 star as it is nowhere near.
As for the positives, the gym and sauna were ok. The hotel itself is in a decent location but so is Ibis next door.
Karina
Stayed 9 nights in Feb 2025