Property is an older building and within walking distance of the Southbridge Mall and Hockey arena. Although the mall doesn't have much in it anymore. Parking lot was well lit at night and staff was helpful. Room was clean and ready for arrival, but it had a bit of a stale musty smell. Refrigerator and microwave in room worked fine. For the lower cost and just needing a place to crash at night it worked fine. If you want a place with more frills and amenities this would not fit that expectation.
I arrived around 8:15 pm to check in and no one was there. There was a phone to call which I did, but no one answered. We waited for 10 minutes and no one answered the phone or came.
The staff was friendly and helpful. Initially, they could not find my reservation as Expedia hadn't communicated it to them. They took the time to find my reservation, and were very patient and accommodating.