Hotel Pullman ZamZam Makkah

5.0 star property
5-star luxury hotel near Great Mosque of Makkah, connected to a shopping center

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Photo gallery for Hotel Pullman ZamZam Makkah

Deluxe Junior Suite, 2 Single Size Beds, City View
Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar
Daily buffet breakfast (SAR 90 per person)
Deluxe Junior Suite, 2 Single Size Beds, City View
Spa

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Abraj Al-bait., Central Area Ajyad, Makkah, 21955
  • Great Mosque of Makkah
    ‪2 min walk‬
  • Abraj Al-Bait Towers
    ‪2 min walk‬
  • Kaaba
    ‪6 min walk‬

Room options

Classic Room, 2 Single Size Beds, Haram Courtyard View

  • Sleeps 5
  • 2 Twin Beds

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Classic Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

  • 70 sq m
  • Sleeps 7
  • 1 Double Bed and 2 Twin Beds

Classic Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

  • Sleeps 7
  • 1 Double Bed and 2 Twin Beds

Classic Room, 2 Single Size Beds, Partial Kaaba View

  • 37 sq m
  • Sleeps 5
  • 2 Twin Beds

Classic Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

  • 55 sq m
  • Sleeps 7
  • 1 King Bed and 2 Twin Beds

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Classic Room, 2 Single Size Beds, Haram View

  • 37 sq m
  • Sleeps 5
  • 2 Twin Beds

Classic Room, 3 Single Size Beds, Haram View

  • Sleeps 4
  • 3 Twin Beds

Classic Room, 3 Single Size Beds, City View

  • Sleeps 4
  • 3 Twin Beds

Deluxe Room, 2 Single Size Beds, Partial Kaaba View

  • Sleeps 5
  • 2 Double Beds

Classic Accessible, 2 Single Size Beds, City View

  • 37 sq m
  • Sleeps 5
  • 2 Twin Beds

Deluxe Room, 2 Double Beds (Haram View)

  • Sleeps 5
  • 2 Double Beds

Deluxe Room, 2 Single Size Beds, Haram Courtyard View

  • Sleeps 5
  • 2 Double Beds

Deluxe Junior Suite, 2 Single Size Beds, City View

  • Sleeps 6
  • 2 Twin Beds

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram View

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

  • Sleeps 7
  • 1 King Bed

Classic Room, 2 Single Size Beds, City View

  • 37 sq m
  • Sleeps 5
  • 2 Twin Beds

Classic Junior Suite, 2 Single Size Beds, City View

  • 45 sq m
  • Sleeps 6
  • 2 Twin Beds

Presidential Suite, 1 King Bed with Sofa bed, City View (Deluxe)

  • City view
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Classic Room, 4 Single Size Beds, City View

  • 37 sq m
  • Sleeps 4
  • 4 Twin Beds

Deluxe Room, 2 Single Size Beds, City View

  • Sleeps 5
  • 2 Double Beds

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About the area

Makkah

Al Hajlah stay.A stay at this Al Hajlah hotel places you steps from Abraj Al-Bait Towers and a 5-minute walk from Great Mosque of Makkah. Kaaba and Abraj Al Bait Hajar Tower are also within half a mile (1 km).

What's nearby

  • Great Mosque of Makkah - 2 min walk - 0.2 km
  • Abraj Al-Bait Towers - 2 min walk - 0.2 km
  • King Fahad Gate - 3 min walk - 0.3 km
  • Kaaba - 6 min walk - 0.5 km
  • Well of Zamzam - 8 min walk - 0.6 km

Getting around

  • Makkah Station - 12 min drive
  • King Abdulaziz Intl. Airport (JED) - 71 min drive

Restaurants

  • ‪Swiss Express - ‬1 min walk
  • ‪مطعم الطيبات انتركونتيننتال - ‬1 min walk
  • ‪Almsharf Lounge - ‬1 min walk
  • ‪مطعم الطازج - ‬1 min walk
  • ‪الطازج - ‬1 min walk

About this property

Hotel Pullman ZamZam Makkah

5-star luxury hotel near Great Mosque of Makkah, connected to a shopping center
There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. A computer station is on site and WiFi is free in public spaces. Business amenities include meeting rooms and limo/town car service. Event space at this hotel measures 1076 square feet (100 square meters) and includes conference space. A library, multilingual staff, and tour/ticket assistance are also featured at the luxury Hotel Pullman ZamZam Makkah. For a fee, parking is available.

Smoking is allowed in designated areas at this Art Deco Makkah hotel.

  • 1 building
  • 1315 guestrooms or units
  • 33 levels
  • 2 dining venues
  • Meeting rooms
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Built in 2005
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
Hotel Pullman ZamZam Makkah offers 1315 accommodations with minibars and safes. Accommodations offer separate dining areas and include desks. Select Comfort beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium satellite channels.

Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. This Makkah hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, Hindi, Indonesian

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Valet parking on site (SAR 400 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 90 per person
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Library
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV with premium satellite channels

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Minibar
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 AM
Early check-in subject to availability
Early check-in fee: SAR 400
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: SAR 400

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The property will be renovating from July 19 2023 to July 15 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for SAR 400.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SAR 90 per person
  • Valet parking fee: SAR 400 per day
  • Early check-in fee: SAR 400 (subject to availability)
  • Late check-out fee: SAR 400 (subject to availability)
  • Rollaway bed fee: SAR 400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property Registration Number 10001442

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served or allowed at Hotel Pullman ZamZam Makkah.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Hotel Pullman ZamZam Makkah
Hotel Pullman ZamZam Makkah Mecca
Pullman Makkah Hotel
Pullman ZamZam Hotel
Pullman ZamZam Makkah
Pullman ZamZam Makkah Mecca
ZamZam Makkah Hotel
ZamZam Pullman
ZamZam Pullman Hotel
ZamZam Pullman Makkah Hotel
Pullman Zamzam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel
Hotel Pullman ZamZam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel Makkah

Hotel Pullman ZamZam Makkah Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 352 out of 1000 reviews
Rating 8 - Good. 202 out of 1000 reviews
Rating 6 - Okay. 167 out of 1000 reviews
Rating 4 - Poor. 111 out of 1000 reviews
Rating 2 - Terrible. 168 out of 1000 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hana

Liked: Cleanliness, amenities
Great
Stayed 6 nights in Jan 2025

8/10 Good

Maks

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was older versions of room, washroom wasn't efficient water dripping on a floor every time you taken Shower, room temperature wasn't manageable too cold or too Hot.got sickness frome it.
Stayed 10 nights in Feb 2025

10/10 Excellent

ASIF

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 4 nights in Feb 2025

6/10 Okay

Md

Travelled with family
Liked: Cleanliness, property conditions & facilities
Rooms are very small and not complete my expectations
Stayed 7 nights in Feb 2025

8/10 Good

Ahmer

Liked: Cleanliness, staff & service, property conditions & facilities
I like room size and the option of a connecting door with other room as kids can move around easily in both rooms . Didn’t like the delay of checking time is very late in the day .
Stayed 6 nights in Feb 2025

10/10 Excellent

mujjahidul

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing , rayan was the best , the suite with haram view was WOW,
Stayed 2 nights in Mar 2025

10/10 Excellent

Maryyam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the 2 bedroom suite I booked, room was spacious and clean, front desk receptionists were very nice and friendly. Mr. Sabar Shaban treated and welcomed us really nicely at dinner. True gentleman.
Stayed 5 nights in Feb 2025

2/10 Terrible

Muhammad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My biggest concern is around the hotel staff They were rude, not helpful and did not care about your needs. I had to wait for hours and hours for my room. All i had asked for was a couple of hours earlier check in. I was kept waiting in the lobby. I was so tired that i went to sleep sitting in the lobby The elevators were not working. Half of the time i had to take escalators to go up and down. I would not stay here again and i would advise people not to either.
Stayed 2 nights in Mar 2025

2/10 Terrible

Mahmoud

Full view of haram booked changed to partial view

Stayed 2 nights in Feb 2025

10/10 Excellent

Jesse

Stayed 2 nights in Feb 2025

8/10 Good

farjana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean ,stuff are friendly, all shopping mall ,food court masque are walking distance
Stayed 4 nights in Feb 2025

2/10 Terrible

Waseem

We had terrible experience stayin in this hotel… no one bother to answer calls at reception. Some staff was excellent but some of them were rude….
Stayed 1 night in Feb 2025

4/10 Poor

MOHAMMED

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Shabana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked through Expedia my whole Umrah trip for 4 people. Somehow the room that I finally booked was of 3 single beds. I called property and emailed them too but the issue was not solved. When we finally reached there and talked to them, they were very nice and receptive. They upgrade our room and gave us a suite instead. It was first Umrah of my kids and we were staying at Pullman Zamzam for the first time too. This act made our stay memorable and we are now Pullman ZamZam for life. Also their luggage policy is very good and helpful. Haram is right outside the hotel. Breakfast options were great too.
Stayed 3 nights in Feb 2025

10/10 Excellent

Mohammad aslam

Very good service
Stayed 3 nights in Feb 2025

8/10 Good

mohammed

Liked: Staff & service, amenities, property conditions & facilities
Price is little high.
Stayed 4 nights in Feb 2025

8/10 Good

muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nicely located just steps away from Haram . Keep in mind that phased renovation is going on for room condition . Rooms towards Haram view or partial view are I guess already renovated and are spacious and nicely done The elevators from ground floor to hotel lobby is time consuming and often crowded however elevators of hotel itself are efficient and enough . Easy pick up and drop off through the -2 floor level Breakfast has large variety but could be improved . Huge food court on 3rd and 4th level catering all sorts of food
Stayed 4 nights in Feb 2025

10/10 Excellent

Rajaa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your service! We enjoyed our visit.
Stayed 3 nights in Feb 2025

10/10 Excellent

Esmail

Stayed 2 nights in Jan 2025

10/10 Excellent

Sajid

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 5 nights in Feb 2025

8/10 Good

ISIAQ

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Aklima

Liked: Staff & service, property conditions & facilities
I will come back aging inshaAllah is very good and comfortable love to stay in zam zam hotel
Stayed 4 nights in Feb 2025

10/10 Excellent

Tahreem

Stayed 4 nights in Feb 2025

10/10 Excellent

Nantu

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good
Stayed 7 nights in Feb 2025

10/10 Excellent

Ahmed, Narre Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the grand mosque was unparalleled
Stayed 3 nights in Jan 2025