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Crowne Plaza Madinah by IHG

5.0 star property
5-star luxury hotel near Prophet's Mosque

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Photo gallery for Crowne Plaza Madinah by IHG

Exterior
1 bedroom, minibar, in-room safe, desk
Interior
Point of interest
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Room service
  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Explore the area

Map
King Faisal Street,between 1st Ring Road, Madinah, 00000
  • Al-Baqi Cemetery
    ‪7 min walk‬
  • Prophet's Mosque
    ‪7 min walk‬
  • The Green Dome
    ‪7 min walk‬
  • Madinah (MED-Prince Mohammad Bin Abdulaziz)
    ‪15 min drive‬

Room options

View all photos for Premium Room

1 bedroom, minibar, in-room safe, desk

Premium Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed, City View

1 bedroom, minibar, in-room safe, desk

Junior Suite, 1 King Bed, City View

  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

1 bedroom, minibar, in-room safe, desk

Standard Room

  • 23 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Single Beds, City View (Walk in Shower)

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Single Beds, City View (Walk in Shower)

  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, City View

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, City View

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, City View

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible, City View

  • Sleeps 2
  • 1 Queen Bed

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About the area

Madinah

Heart of Madinah.Within a 10-minute walk of this Madinah City Center hotel, you'll find Prophet's Mosque and The Green Dome. Masjid Al Ghamamah and New Bilal Market are also within half a mile (1 km).

What's nearby

  • Al-Baqi Cemetery - 7 min walk - 0.6 km
  • Prophet's Mosque - 7 min walk - 0.6 km
  • The Green Dome - 7 min walk - 0.6 km
  • Quba Mosque - 3 min drive - 3.3 km
  • Madina Mall - 3 min drive - 3.7 km

Getting around

  • Madinah Station - 23 min drive
  • Madinah (MED-Prince Mohammad Bin Abdulaziz) - 25 min drive

Restaurants

  • ‪مندي الايغوري - ‬8 min walk
  • ‪البيك - ‬8 min walk
  • ‪ستاربكس - ‬3 min walk
  • ‪عطرة - ‬10 min walk
  • ‪احمد دخيل للمشويات - ‬9 min walk

About this property

Crowne Plaza Madinah by IHG

5-star luxury hotel near Prophet's Mosque
There's a restaurant on site, as well as a coffee shop/cafe. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center, 6 meeting rooms, and limo/town car service. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Crowne Plaza Madinah by IHG. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Madinah hotel.

  • 1 building
  • 506 guestrooms or units
  • 15 levels
  • Built in 2012
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Dining venue
Crowne Plaza Madinah by IHG offers 506 accommodations with minibars and safes. 32-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Languages

Arabic, English, Filipino, French, Hindi, Indonesian, Italian

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Self parking on site (surcharge)
  • Valet parking on site (SAR 100 per day)
  • Extended parking on site (SAR 100 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: SAR 105 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crowne Plaza Madinah by IHG

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SAR 105 per person
  • Airport shuttle fee: SAR 120 per person (one-way)
  • Valet parking fee: SAR 100 per day
  • Extended parking fee: SAR 100 per day
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Property Registration Number 10002117

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Crowne Plaza Madinah by IHG.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Crowne Plaza Madinah
Crowne Plaza Madinah Hotel
Crowne Plaza Madinah Hotel Medina
Crowne Plaza Madinah Medina
Madinah Crowne Plaza
Crowne Plaza Madinah Al Madinah/Medina

Crowne Plaza Madinah by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 257 out of 542 reviews
Rating 8 - Good. 146 out of 542 reviews
Rating 6 - Okay. 76 out of 542 reviews
Rating 4 - Poor. 29 out of 542 reviews
Rating 2 - Terrible. 34 out of 542 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Noni

Stayed 5 nights in Mar 2025

10/10 Excellent

SHAFQAT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was made special by Mr. Zahir at the hotel restaurant. He went out of his way to help every guest that walked into the hotel restaurant. Fatima & Yousaf at the reception were also very professional assisting us with our hotel stay. I would love to have this repeated experience at this property. Zahir, Fatima, and Yousaf, thank you for making our stay comfortable.
Stayed 5 nights in Feb 2025

10/10 Excellent

Khaled, Fairfield

Travelled with family
Liked: Amenities
Everything good
Stayed 8 nights in Feb 2025

2/10 Terrible

ahmad, centreville

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good
Stayed 1 night in Feb 2025

6/10 Okay

Sabina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2025

2/10 Terrible

SARMAD

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The worst hotel

This hotel has to be the worse hotel I ever stayed in !!! Avoid like plaque The room is dated stinks of smoking smell filthy carpet filthy bathrooms The staff are rude with horrible attitude Staff look miserable overworked burned out I hated every second Went for the dinner once and I couldn’t find anything to eat May be the positive reviews for this hotel come from people never stayed in a good hotel or never being in a hotel in their lives This hotel is zero value for money Nothing good about it Stay away
Stayed 3 nights in Feb 2025

8/10 Good

Munawer

Travelled with family
Liked: Staff & service, amenities
Excellent location and access to Haram Breakfast staff were very hospitable and quick to respond.
Stayed 8 nights in Jan 2025

8/10 Good

Talat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean hotel. location was very good
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Travelled with family

Average

While it was only one night, the hotel was extremely expensive for what it had to offer. It was very average at best and wasn’t clean, modern, or good enough to justify the price. It was in an excellent location though, but I really would not book here again just based on that as it felt like it wasn’t worth the price. Upgrades are needed in general around the hotel. It wasn’t a terrible experience but it just wasn’t an amazing one.
Stayed 1 night in Jan 2025

10/10 Excellent

MURAINA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staffs are excellent and we enjoyed mostly was breakfast. They have good cook and dinning look excellent. Will choose hotel next we come
Stayed 2 nights in Dec 2024

8/10 Good

Muhammad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel because it is within the proximity (about 4 mins walk) of Masjid-e-Nabvi (SAW). The rooms were small but the staff was very kind and helpful.
Stayed 6 nights in Dec 2024

6/10 Okay

Sonayna

Travelled with family
The price compared to the size of the room and the facilities provided, was not reasonable.
Stayed 1 night in Dec 2024

8/10 Good

Jeremy, Lubbock

Travelled with partner
Liked: Amenities
Hotel is ok…a little old…don’t give your number to locals offering rides…stick to the official taxis
Stayed 4 nights in Dec 2024

6/10 Okay

Afrah

Liked: Property conditions & facilities
Disliked: Cleanliness
Given a dirty uncleaned room then upgraded to another, second room had a stain on the sheets and the room smelled like cigarettes.
Stayed 1 night in Dec 2024

10/10 Excellent

ABDEL, Barrington

Stayed 1 night in Nov 2024

10/10 Excellent

ABDEL, Barrington

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent experience and they took excellent care of us! Very close to the prophet’s mosque and rawda
Stayed 1 night in Nov 2024

10/10 Excellent

Mohsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Service, Best of the Best

My stay was extremely enjoyable and comfortable. Guest Service by Front desk associates were great, friendly and courteous. From Conceirge, Mr. Saiful Islam was extremely helpful, and he provided guests a great service. He helped me find some iconic places and I am very pleased with his service. House keeping folks are very dedicated and provided great room service.
Stayed 6 nights in Nov 2024

8/10 Good

AKHTARUR

Travelled with family
Liked: Cleanliness, staff & service, amenities
I have not stayed in that many Crown Plazas, but have spent too many nights at Marriott properties. So this Crown Plaza is five minutes walk from Masjid Nabawi (South Gates, #305) and extremely convenient from that perspective. It is like a mainline Marriott. Very clean and comfortable beds. Well soundproofed. The breakfast was good. Negatives were that some of the physical infrastructure was not that well maintained. The electric teapot was leaking. The bathroom faucet should be replaced and the shower stall had a backup of water. The only way to fix this is probably to go through the rooms periodically. Given the almost full capacity throughout the year, these rooms probably need more maintenance.
Stayed 2 nights in Nov 2024

2/10 Terrible

Dyvee

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

6/10 Okay

khalil

Liked: Cleanliness, staff & service
The quality of the furniture is not up To the standard
Stayed 1 night in Nov 2024

8/10 Good

Lakey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an excellent location, close to everything.
Stayed 3 nights in Oct 2024

10/10 Excellent

MUHAMMAD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. For Men’s very easy access to Haram through Bab Al Salam. Restaurant Manager very helpful and friendly. Overall I have enjoyed my stay.
Stayed 2 nights in Oct 2024

10/10 Excellent

Parvez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Anjum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Bochra

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024