Aparthotel

Arrow on Swanston

Family-friendly 3.5-star aparthotel near Melbourne Museum

Choose dates to view prices

Overview
Location
Prices
Amenities
Policies

Good

Popular amenities

Pool
Kitchen
Free WiFi
Air conditioning
Laundry

Explore the area

488 Swanston Street, Carlton, VIC, 3053

Place, Queen Victoria Market
‪7 min walk‬
Place, Melbourne Central
‪7 min walk‬
Place, Princess Theatre
‪14 min walk‬
Airport, Melbourne, VIC (MEL-Tullamarine)
‪19 min drive‬

Room options

Studio Apartment

City view
27 sq m
1 bedroom
Sleeps 3
1 Double Bed
Free WiFi

Desk, laptop workspace, blackout drapes, iron/ironing board

One Bedroom Apartment

27 sq m
1 bedroom
Sleeps 2
1 Double Bed
Free WiFi

Deluxe One Bedroom Apartment

27 sq m
1 bedroom
Sleeps 3
1 Queen Bed and 1 Twin Sofa Bed
Free WiFi

Two Bedroom Apartment

Very good

27 sq m
1 bedroom
Sleeps 3
1 Double Bed and 1 Twin Bed
Free WiFi

Deluxe Two Bedrooms Apartment

27 sq m
2 bedrooms
Sleeps 4
1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed
Free WiFi

Deluxe Family Apartment

27 sq m
2 bedrooms
Sleeps 5
1 Queen Bed, 1 Double Bed and 1 Large Twin Sofa Bed
Free WiFi

Triple Single Beds Apartment

27 sq m
1 bedroom
Sleeps 3
3 Twin Beds
Free WiFi

Deluxe King Apartment

City view
1 bedroom
Sleeps 3
1 King Bed and 1 Twin Bed
Free WiFi

Two Single Bedroom Apartment

City view
2 bedrooms
Sleeps 2
2 Twin Beds
Free WiFi

4 Bedrooms Apartment

City view
4 bedrooms
Sleeps 8
1 King Bed, 1 Queen Bed, 4 Twin Beds and 1 Twin Sofa Bed
Free WiFi

Penthouse Apartment

City view
1 bedroom
Sleeps 3
1 Queen Bed and 1 Large Twin Sofa Bed
Free WiFi

Premium Penthouse Apartment

City view
1 bedroom
Sleeps 5
2 Double Beds and 1 Twin Sofa Bed
Free WiFi

About the area

Melbourne

Carlton stay.Within a 10-minute walk of this Carlton aparthotel, you'll find Lygon Street and Queen Victoria Market. Royal Exhibition Building and Melbourne Museum are also within 2 miles (3 km).

View more Aparthotels in Melbourne

What's nearby

Lygon Street - 3 min walk - 0.3 km
RMIT University - 3 min walk - 0.3 km
Queen Victoria Market - 7 min walk - 0.6 km
Melbourne Central - 7 min walk - 0.6 km
Princess Theatre - 14 min walk - 1.2 km

Getting around

Melbourne Central Station - 8 min walk
Flinders Street Station - 18 min walk
Melbourne Airport (MEL) - 25 min drive

Restaurants

‪Captain Melville - ‬4 min walk
‪Hareruya Pantry - ‬4 min walk
‪Queensberry Hotel - ‬2 min walk
‪Little Bang Espresso - ‬3 min walk
‪Standing Room - ‬3 min walk

About this property

Arrow on Swanston

Family-friendly 3.5-star aparthotel near Melbourne Museum

Arrow on Swanston offers its guests an outdoor pool, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Business amenities include a business center and 4 meeting rooms.

Public spaces have free WiFi. Event space at this aparthotel measures 9688 square feet (900 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Arrow on Swanston. For a fee, parking is available.

This 3.5-star Melbourne aparthotel is smoke free.

1 building

190 guestrooms or units

9 levels

9688 sq ft of conference space

900 sq m of conference space

Built in 2003

Deli

Charging station for electric cars

Conference center

Business facilities

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Tour and ticket information

Concierge

Convenience store

Terrace

Beauty salon

Elevator

No smoking on site

Dining venue

Arrow on Swanston offers 190 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Similar properties

Pool
Hot tub
Kitchen
Restaurant

CA $105 total

includes taxes & fees

Jun 21 - Jun 22

Property amenities

Pool/Spa

Outdoor pool
Sauna

Internet

Available in the apartment: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Electric car charging station on site
Height restrictions apply for onsite parking
Secured, covered self parking on site (AUD 25 per night)

Family friendly

Children stay free (see details)
Free crib
High chair

Restaurants on site

Cafe Crema

Kitchenette

Coffee/tea maker
Cookware, dishware, and utensils
Electric kettle
Microwave
Refrigerator
Stovetop

Dining

Daily continental breakfast available 7:00 AM to 1:00 PM for a fee: AUD 22 for adults and AUD 17 for children
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Snack bar/deli

Bedrooms

Bedsheets provided

Bathroom

Free toiletries
Hair dryer
Rainfall showerhead
Shower
Towels provided

Living spaces

Separate sitting area

Entertainment

40-inch LCD TV with digital channels

Outdoor areas

Terrace

Laundry

Dry cleaning/laundry service
Laundry facilities

Work spaces

4 meeting rooms
Business center
Conference center (9,688 square feet of space)
Laptop workspace

Comfort

Air conditioning

Pets

Service animals only (pets not allowed)

Suitability/Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk
Smoking not allowed

Services and conveniences

24-hour front desk
ATM
Blackout drapes
Concierge services
Daily housekeeping
Grocery/convenience store
Hair salon
Iron/ironing board on request
Local maps
Luggage storage
Multilingual staff
Tour and ticket assistance
Vending machine

Location highlights

In a business district
In a shopping district
In an entertainment district
In the city center
Near a health/beauty spa
Near a hospital
Near a metro station
Near a train station
Near a zoo
Near an outlet shopping mall
Near the bay

Things to do

Gym
Bicycle rentals nearby
Hiking/biking trails nearby
Rock climbing nearby
Theme park nearby

Safety features

Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector (host has indicated there is a smoke detector on the property)
First aid kit
Security system
Fire extinguisher

General

1 building
190 units
9 floors
Banquet hall
Built in 2003
Electric car charging station

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! One child 4 years old or younger stays free when using existing bedding.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: approximately AUD 22 for adults and AUD 17 for children
Covered self parking fee: AUD 25 per night (in/out privileges)
Credit card charges are subject to a surcharge of 3.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Onsite parties or group events are strictly prohibited

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has indicated there is a smoke detector on the property

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property is professionally cleaned

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Arrow Swanston Apartment Carlton

Arrow Swanston Carlton

Arrow Swanston Aparthotel Carlton

Arrow Swanston

Arrow Swanston Aparthotel

Arrow on Swanston Carlton

Arrow on Swanston Aparthotel

Arrow on Swanston Aparthotel Carlton

Frequently asked questions

How close is Arrow on Swanston to the airport?

Arrow on Swanston is 9.1 mi (21-min drive) away from the Melbourne, VIC (MEB-Essendon) airport, the closest popular airport to the property.

How much does it cost to stay at Arrow on Swanston?

As of May 25, 2026, prices found for a 1-night stay for 2 adults at Arrow on Swanston on Jun 8, 2026 start from CA $100, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Arrow on Swanston have an airport shuttle?

Airport shuttle services are not available at Arrow on Swanston.

How close is Arrow on Swanston to the beach?

This aparthotel is 5.8 mi (22-min drive) from St Kilda Beach and 6.3 mi (23-min drive) from Elwood Beach. Don't forget your sunscreen!

Does Arrow on Swanston offer free breakfast?

Free breakfast isn’t provided at Arrow on Swanston, but continental breakfast is offered for a fee of AUD 22 for adults and AUD 17 for children. It's available every day from 7:00 AM to 1:00 PM.

Is there a casino at Arrow on Swanston?

No, there is no casino at this aparthotel, but Crown Casino (4-min drive) is nearby.

What time is check-in at Arrow on Swanston?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at Arrow on Swanston?

Free parking is not available at this aparthotel. Self parking is available for AUD 25 per night.

Does Arrow on Swanston have a pool?

Arrow on Swanston features an outdoor pool.

Does Arrow on Swanston have a restaurant?

Arrow on Swanston is home to Cafe Crema, which features local cuisine and light fare.

Does Arrow on Swanston have a spa?

There are no spa services available at this aparthotel.

How close is Arrow on Swanston to downtown Melbourne?

Arrow on Swanston is 0.7 mi away from Melbourne.

Arrow on Swanston Reviews

7.0

Good

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

8/10 Good

Josh

Travelled with family and small children

Feb 23, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Location and price

Stayed 2 nights in Feb 2026

8/10 Good

Muhammad

Travelled with family

Feb 17, 2026

Liked: Amenities, property conditions & facilities

no. repair marks on the walls not painted. staff initially said no to early check in but changed mind on the phone in seconds.

Stayed 1 night in Feb 2026

10/10 Excellent

Rachel

Feb 12, 2026

Stayed 3 nights in Feb 2026

2/10 Terrible

Gay

Feb 4, 2026

Disliked: Amenities, property conditions & facilities

False advertising on 'apartment' size and most uncomfortable place ever stayed at. I didnt pay for Student accommodation but for more than $200 per night was shockingly expensive. There were several living on same floor. At least 2 overnight parties in which music vibrated throughout into early hours (2-3 am). Horrendous noise of screaming and domestic arguments throughout the night, foul smelling cooking which smelt for days following. Elevators not working andnunreliable, no privacy if blinds were open - views straight into rooms opposite in second tower, so kept closed most of time. fittings in bathroom. Space was incorrectly classified as apartment was only 4-5 feet wide in 'lounge' . Room serviced once in 7 days. fridge was turned off at time service. Had to throw foods out as it was a 42 degree day. However 'Fantastic' cafe on ground floor with lovely staff and food made it bearable!

Stayed 7 nights in Jan 2026

4/10 Poor

Norm, Berkeley

Feb 1, 2026

Disliked: Cleanliness, amenities, property conditions & facilities

The room we were given was not what we booked

Stayed 2 nights in Jan 2026

4/10 Poor

Regina

Jan 30, 2026

Disliked: Cleanliness, room comfort

check in took forever not enough staff working really slow check in process

Stayed 1 night in Dec 2025

4/10 Poor

Tracy

Travelled with family

Jan 27, 2026

Disliked: Property conditions & facilities

The hallway to our room smelt so bad that we had to hold our breath! The room was pokey and it was clearly set up as student accommodation for the RMIT Uni down the road. The room was clean but had an overpowering smell of some sort of cleaning product. There was a single bed where the couch should have been. This made it hard to watch TV as the bed kept rolling around. The bed in the 'master' room was only a double and was comfy enough for one person, but my hubby ended up sleeping on the extra single bed as the bed sagged. OK stay, but very much overpriced for the standard. More like hostel accommodation.

Stayed 3 nights in Jan 2026

6/10 Okay

jared

Travelled with partner

Jan 27, 2026

Liked: Amenities

Photos are misleading making rooms look bigger only service the rooms every 3 days for the price I would expect better

Stayed 4 nights in Jan 2026

6/10 Okay

Phillip

Travelled with family

Jan 27, 2026

Rooms do not look like with advertised hotel photos.

Stayed 8 nights in Jan 2026

4/10 Poor

Courtney

Jan 26, 2026

Stayed 3 nights in Jan 2026

2/10 Terrible

Sandra

Travelled with group

Jan 25, 2026

Disliked: Cleanliness

We actually missed our first night stay as our flight from Sydney to Melbourne was cancelled What I thought I’d reserved was a very nice looking 2 bedroom apartment. What we actually got was a nasty 2 bedroom apartment in an annex which we were told by someone who worked there was student accommodation. It wasn’t very clean, the carpet was old and looked dirty as did the settee which was covered with a stretchy brown cover. The single bed was uncomfortable. The double was ok but took up most of the room. No bedside table and it was difficult to use the wardrobe. The top cover was a horrible cheap material. At no time were we informed that we would not be staying in the hotel. We weren’t the only ones that had this problem. We spoke to others who had the same experience.

Stayed 3 nights in Jan 2026

6/10 Okay

Aleksandra

Travelled with family and small children

Jan 24, 2026

Disliked: Cleanliness, amenities, property conditions & facilities

The only good thing about this hotel is that location was great walking distance to lygon st for dinner and queen victoria markets. Parking was easy. Bedding and rooms are uncomfortable and tiny

Stayed 1 night in Jan 2026

4/10 Poor

Jemima

Travelled with family

Jan 22, 2026

Disliked: Amenities

Only one lift worked on the first day and no lifts worked on the second day. Some of the fire escape stairs doors were locked so they had to be wedged open with bits of wood. Room was under expectation - only one towel each, no hand towel, face washer, etc. The tv was installed about 1 metre up the wall and tilted down so not easily watchable. No extra blankets or pillows in the room - sofa bed was made up with one pillow and one thin blanket. Was relatively quiet at night.

Stayed 1 night in Jan 2026

4/10 Poor

Candice

Travelled with group

Jan 7, 2026

Disliked: Property conditions & facilities

I found the communication with the hotel not accommodating. Public transport out front made it easy

Stayed 1 night in Nov 2025

2/10 Terrible

Kara

Travelled with family

Jan 7, 2026

Disliked: Cleanliness, amenities, property conditions & facilities

We were expecting a 2 bedroom apartment and a sofa bed. There was only one bedroom. What they called a second bedroom was a space next to the bathroom with a folding stand, it certainly does not qualify as a bedroom. The bed only just fit into the space and there was no room either side or any windows. The sofa bed was a leather lounge that folds flat with absolutely no padding. The kitchen had a gas stove top with no way of lighting it, we had to make a trip to the shops just to buy matches. There was also no tea towel provided to dry the dishes. The balcony had nothing to sit on. There was no wi-fi. It was a long wait to get the lift as only one was working.

Stayed 3 nights in Jan 2026

2/10 Terrible

Betsaida

Travelled with family

Jan 4, 2026

Disliked: Cleanliness, amenities, property conditions & facilities

The hotel is in deplorable condition. Three cockroaches appeared in the room just as we were going to sleep. Since it was late and the hotel is divided into two properties, we had to stay overnight. The next day, I requested a room change because I had paid for two nights, and the receptionist offered to spray insecticide. After insisting, she finally moved me. And that's not even mentioning the condition of the blankets and the overall cleanliness of the room and bathroom. I will never return to this filthy place.

Stayed 2 nights in Dec 2025

2/10 Terrible

Matthew

Travelled with family

Jan 4, 2026

Disliked: Cleanliness, amenities, property conditions & facilities

The "deluxe" two bedroom apartment was tiny. Not even enough room in the main bedroom for two bedside tables. The shower head was about perfect for a 5ft person, otherwise it is way too low. The lifts were terrible with waits of up to 10 minutes. The entire building is dirty and smelly. But worst of all, the balcony door had no way to lock it. We had to jam a chair in it to ensure it was closed. Very very poor, do not recommend to anyone.

Stayed 3 nights in Jan 2026

4/10 Poor

Amy

Travelled with family

Jan 1, 2026

The rooms were definitely not what was advertised on the site. The mattresses were stained, mould all through the bathrooms and the sofa bed was like a rock. The bedspreads were thin and gross. Would never stay there again or recommend anyone stay there till they do some major renovations.

Stayed 8 nights in Dec 2025

6/10 Okay

Emma

Dec 21, 2025

Stayed 1 night in Dec 2025

6/10 Okay

Ellie

Dec 21, 2025

Liked: Cleanliness, amenities

Disliked: Property conditions & facilities

The rooms are a bit old and worn but it was clean and the bed was so comfy! Checking in took a while as the man seemed to be quite distracted and clumsy which seemed off. Although for the price and facilities (parking, pool & gym) it’s a great place to stay!

Stayed 1 night in Dec 2025

8/10 Good

Oanh

Travelled with family

Dec 20, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The room is small and average. Its a budget hotel, nothing is fancy. The pool is outside and cold water, surrounding by other apartments so its very hot. The pool is 1.3m depth all way through and have sign for no kids under 18, definitely not suitable for a family. Room is clean, location is great. If you don't spend much time in the room and just for sleep, its for you and worth the money. If you want to spend time and enjoy the room, this is not for you. Staff is nice and friendly.

Stayed 2 nights in Dec 2025

6/10 Okay

Kellie

Travelled with family

Dec 15, 2025

Liked: Room comfort

The whole place needs a good deep clean...

Stayed 1 night in Dec 2025

10/10 Excellent

REMY

Dec 14, 2025

Stayed 1 night in Dec 2025

2/10 Terrible

julie

Dec 11, 2025

Disliked: Cleanliness, property conditions & facilities

Room was very dirty,got moved to another room but that was just as bad, lucky it was only for two nights have always stayed there but unfortunately I think it will be the last time we book with them

Stayed 2 nights in Dec 2025

2/10 Terrible

Brock

Dec 10, 2025

Liked: Amenities

Disliked: Cleanliness

This was the second time staying at Arrow on Swanston; there won't be a third. I was chilling on my bed around midnight when I thought I saw something out the corner of my eye. I put it down to being tired. About 10 minutes later, I got off my bed to get a drink, and as I was approaching the fridge, a mouse came running out across my path and ran under the fridge. It scared the you know what out of me I went down to reception. The guy there was watching something on his phone and didn't notice me at first. I asked if I could get a room without mice. He activated another room's keycard and asked me to go look at the room and if it was suitable then I could switch rooms. I get to the new room, (on the 6th floor, my original room was on the 1st floor) and the keycard doesn't work. So I have to go back and tell him that the keycard didn't work. He kind of acted like he didn't believe me. He again waved the keycard over whatever activates it and said it should work now. I check out the room, it looks ok. I go back to the original room, get my things and settle into the new room. The next morning when checking out the lady at the desk asked how my stay was. I said 'So, so". She asked "Why?" and I mention the mouse and having to change rooms. She somewhat apologised. Throughout the whole thing, I got the impression that having a mouse in your room is a common thing, as they didn't seem overly concerned. They also never once offered any kind of discount. Avoid unless you're a cat.

Stayed 1 night in Dec 2025

Arrow on Swanston

Choose dates to view prices

Photo gallery for Arrow on Swanston

Reviews

Popular amenities

Explore the area

Room options

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Studio Apartment

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One Bedroom Apartment

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment

View all photos for Two Bedroom Apartment

Two Bedroom Apartment

View all photos for Deluxe Two Bedrooms Apartment

Deluxe Two Bedrooms Apartment

View all photos for Deluxe Family Apartment

Deluxe Family Apartment

View all photos for Triple Single Beds Apartment

Triple Single Beds Apartment

View all photos for Deluxe King Apartment

Deluxe King Apartment

View all photos for Two Single Bedroom Apartment

Two Single Bedroom Apartment

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4 Bedrooms Apartment

View all photos for Penthouse Apartment

Penthouse Apartment

View all photos for Premium Penthouse Apartment

Premium Penthouse Apartment

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About the area

Melbourne

What's nearby

Getting around

Restaurants

About this property

Arrow on Swanston

Similar properties

Pegasus Apart'Hotel

Property amenities

Pool/Spa

Internet

Parking and transportation

Family friendly

Restaurants on site

Kitchenette

Dining

Bedrooms

Bathroom

Living spaces

Entertainment

Outdoor areas

Laundry

Work spaces

Comfort

Pets

Suitability/Accessibility

Services and conveniences

Location highlights

Things to do

Safety features

General

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions