Aparthotel

Arrow on Swanston

3.5 star property
Family-friendly 3.5-star aparthotel near Melbourne Museum

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Photo gallery for Arrow on Swanston

Premium Penthouse Apartment
Premium Penthouse Apartment | City view
Rooftop terrace
Two Bedroom Apartment | Living area
4 Bedrooms Apartment | View from room

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Parking available
  • Housekeeping

Explore the area

View in a map
488 Swanston Street, Carlton, VIC, 3053
  • Place, Lygon Street
    ‪3 min walk‬
  • Place, Queen Victoria Market
    ‪7 min walk‬
  • Place, Melbourne Central
    ‪7 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪20 min drive‬

Room options

Two Bedroom Apartment

  • Sleeps 3

One Bedroom Apartment

  • Sleeps 2

Studio Apartment

  • Sleeps 2

Studio Apartment

  • 27 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Deluxe One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Two Bedroom Apartment

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Deluxe Two Bedrooms Apartment

  • 27 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed

Deluxe Family Apartment

  • 27 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Twin Sofa Bed

Deluxe One Bedroom Apartment

  • Sleeps 3

Deluxe Two Bedroom Apartment

  • Sleeps 3

Spacious Family Apartment

  • Sleeps 5

Triple Single Beds Apartment

  • 27 sq m
  • Sleeps 3
  • 3 Twin Beds

Deluxe King Apartment

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

Two Single Bedroom Apartment

  • 2 bedrooms
  • City view
  • Sleeps 2
  • 2 Twin Beds

4 Bedrooms Apartment

  • 4 bedrooms
  • City view
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Twin Beds and 1 Twin Sofa Bed

Penthouse Apartment

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

Premium Penthouse Apartment

  • 1 bedroom
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

Triple Single beds

  • Sleeps 3

Two Single Bedroom Apartment

  • Sleeps 2

One Bedroom Penthouse Apartment

  • Sleeps 3

Deluxe King Apartment

  • Sleeps 3

Family Penthouse Apartment

  • Sleeps 5

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About the area

Melbourne

Carlton stay.Within a 10-minute walk of this Carlton aparthotel, you'll find Lygon Street and Queen Victoria Market. Royal Exhibition Building and Melbourne Museum are also within 2 miles (3 km).

What's nearby

  • Lygon Street - 3 min walk - 0.3 km
  • Queen Victoria Market - 7 min walk - 0.6 km
  • University of Melbourne - 7 min walk - 0.6 km
  • Melbourne Central - 7 min walk - 0.6 km
  • Melbourne Museum - 10 min walk - 0.9 km

Getting around

  • Melbourne Central Station - 8 min walk
  • Flinders Street Station - 18 min walk
  • Melbourne Airport (MEL) - 25 min drive

Restaurants

  • ‪Ini Studio - ‬4 min walk
  • ‪Queensberry Hotel - ‬2 min walk
  • ‪Regale - ‬1 min walk
  • ‪Humble Rays - ‬1 min walk
  • ‪The Lincoln - ‬3 min walk

About this property

Arrow on Swanston

Family-friendly 3.5-star aparthotel near Melbourne Museum
Arrow on Swanston offers its guests an outdoor pool, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Business amenities include a business center and 4 meeting rooms.

Public spaces have free WiFi. Event space at this aparthotel measures 9688 square feet (900 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Arrow on Swanston. For a fee, parking is available.

This 3.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 190 guestrooms or units
  • 9 levels
  • 9688 sq ft of conference space
  • 900 sq m of conference space
  • Built in 2003
  • Deli
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Beauty salon
  • ATM
  • Elevator
  • No smoking on site
  • Dining venue
Arrow on Swanston offers 190 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Similar properties

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (AUD 25 per night)

Family friendly

  • Children stay free (see details)
  • Free crib
  • High chair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • Daily continental breakfast available 7:00 AM to 1:00 PM for a fee: AUD 22 for adults and AUD 17 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 4 meeting rooms
  • Business center
  • Conference center (9,688 square feet of space)
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city center
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping mall
  • Near the bay

Things to do

  • Gym
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 190 units
  • 9 floors
  • Banquet hall
  • Built in 2003
  • Electric car charging station

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately AUD 22 for adults and AUD 17 for children
  • Covered self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. Onsite parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. The property is professionally cleaned.

We should mention

  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Reviews

Arrow on Swanston Reviews

7.0

Good

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 743 out of 2698 reviews
Rating 8 - Good. 815 out of 2698 reviews
Rating 6 - Okay. 489 out of 2698 reviews
Rating 4 - Poor. 326 out of 2698 reviews
Rating 2 - Terrible. 325 out of 2698 reviews

Reviews

6/10 Okay

Tracey

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Saw Sin

Liked: Cleanliness, property conditions & facilities
Near China town
Stayed 1 night in Aug 2025

2/10 Terrible

Ariane

Disliked: Cleanliness, amenities, property conditions & facilities
Think twice before prioritising cost savings over safety. Yes this hotel is budget friendly, but I had the most terrifying experience when a random person was able to access my hotel room while I was inside getting dressed. Luckily the guy quickly left after he said he had got the "wrong room", but that does not take away from the fact that his key card was able to access a different room to his. And no, this guy was not the housekeeper.
Stayed 7 nights in Aug 2025

8/10 Good

Kirrilee

Travelled with partner
Liked: Amenities
We booked a room with a king bed but it definitely wasn’t a king.
Stayed 1 night in Aug 2025

2/10 Terrible

Thomas

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Chad

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel located a really central area. Walking distance to Melbourne Central + tram is close by. Close to Lygon street and lots restaurants and shops close by. Room is comfortable for the price, easy check in/out. Would recommend.
Stayed 2 nights in Aug 2025

4/10 Poor

Colin

Disliked: Amenities, property conditions & facilities
Needs tv in room and maybe a different shower head as it came just below my chin
Stayed 2 nights in Aug 2025

4/10 Poor

Subash

Disliked: Cleanliness, property conditions & facilities
Staff was lost no proper communication no greeting. Room was small and looks very old. Amenities like swimming pool was smelly and dirty.
Stayed 1 night in Aug 2025

6/10 Okay

Jessica

Liked: Cleanliness
Decent location just outside the city. Room was very small and cramped, bathroom very outdated. Also needed to walk around multiple floors to exit the car park as there’s no stairs/lift. Was fine enough for the one night.
Stayed 1 night in Jul 2025

6/10 Okay

Samuel

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
This was my second time staying there , the kitchen area has lots of German cockroaches carolling especially when the lights are off . I suggest a through spraying needed.
Stayed 2 nights in Jul 2025

4/10 Poor

Lia

Disliked: Cleanliness, property conditions & facilities
Photos are not what the place looks like
Stayed 1 night in Jul 2025

10/10 Excellent

Courtney

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Roger

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely disgusting. Mould and damage everywhere, disgusting smell to the rooms, no lights working, tv broken, beds stained and rock hard. We refused to stay even after been shown two other rooms. Disgusting
Stayed 1 night in Jul 2025

8/10 Good

Leticia

Travelled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Trevor

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location with off street parking
Stayed 7 nights in Jul 2025

4/10 Poor

MIKAYLA

Disliked: Cleanliness, property conditions & facilities
The place was extremely noisy, bedding filthy. Not to mention minimal bedding a thin blanket.
Stayed 3 nights in Jul 2025

6/10 Okay

Lesley

Travelled with family
Liked: Cleanliness
Overall it was good, our room did not look anything like the photos though, and it was rather cramped for our family of 5. A few more instructions for the parking would make life a bit easier also. Overall a pleasant overnight stay. I wouldn’t want to stay longer than that in the room we had though as it was far too small to relax in.
Stayed 1 night in Jul 2025

2/10 Terrible

Tayyiba

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were dirty , so disappointed
Stayed 3 nights in Jul 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort

Uncomfortable experience

Not a great experience. Booked for 4 adults, arrived to the accommodation and only 2 beds made up (a single and a double). Went back down and they had housekeeping come and make up the ‘sofa bed’. I ended up sleeping on the floor because it was more comfortable than the sofa bed. The photos make this accommodation look a lot better than it is, I had another booking at this property for later in the year that I have now cancelled and booked somewhere else.
Stayed 4 nights in Jul 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort

Reviews and photos not accurate

The past reviews for this hotel are not correct. The condition of this hotel is very poor and the rooms look nothing like the photos at all. My room was dirty and uncomfortable.
Stayed 1 night in Jun 2025

6/10 Okay

David

Travelled with family
Liked: Property conditions & facilities
Room looked much bigger in the pictures, but was tiny. 3 people were packed in there. No room for bags, could barely squeeze by the bed in the bedroom. Balcony is extremely small. Staff were pleasant. Room was clean. If you are only using the room to sleep in it isn't too bad, but if you have to spend any time in it otherwise just be prepared to be in a sardine can.
Stayed 6 nights in Jun 2025

8/10 Good

Teresa

Travelled with group
Liked: Cleanliness, room comfort

Surprised at value

Recommend this property: clean and pleasant, central to city, tram on door step, Lygon St eateries one block away, and well within budget.
Stayed 2 nights in Jul 2025

10/10 Excellent

Liz

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location with transport nearby and easy parking. Good room size , plenty of space for my young children and I, had everything we needed.
Stayed 3 nights in Jun 2025

4/10 Poor

Luke

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Kok Seng

Liked: Cleanliness, property conditions & facilities
Convenient location
Stayed 1 night in Jul 2025