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The Chen Melbourne - Art Series

4.5 star property
4.5-star luxury hotel near Box Hill Hospital

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Photo gallery for The Chen Melbourne - Art Series

Rooftop terrace
Exterior
Minibar, in-room safe, desk, blackout drapes
Breakfast, lunch and dinner served
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Pool
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
850 Whitehouse Rd, Box Hill, VIC, 3128
  • Box Hill Hospital
    ‪7 min walk‬
  • Deakin University
    ‪4 min drive‬
  • Doncaster Shopping Centre
    ‪5 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪34 min drive‬

Room options

View all photos for Chen Queen

Minibar, in-room safe, desk, blackout drapes

Chen Queen

9.8 out of 10
Exceptional
(6 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 2 Bedrooms, Connecting Rooms (Chen)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Chen King, Balcony

Minibar, in-room safe, desk, blackout drapes

Chen King, Balcony

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, 2 Queen Beds (Chen)

Minibar, in-room safe, desk, blackout drapes

Twin Room, 2 Queen Beds (Chen)

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Chen Deluxe King, Balcony

Minibar, in-room safe, desk, blackout drapes

Chen Deluxe King, Balcony

  • 34 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Chen Deluxe King

Minibar, in-room safe, desk, blackout drapes

Chen Deluxe King

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Melbourne

Box Hill stay.A stay at this Box Hill hotel places you within half a mile (1 km) of Box Hill Hospital and 3 miles (5 km) of Doncaster Shopping Centre. Also, Deakin University is within 3 miles (5 km) and Swinburne University of Technology is within 6 miles (10 km).

What's nearby

  • Box Hill Hospital - 7 min walk - 0.6 km
  • Deakin University - 4 min drive - 3.8 km
  • Doncaster Shopping Centre - 5 min drive - 4.2 km
  • Melbourne Cricket Ground - 16 min drive - 14.0 km
  • Rod Laver Arena - 16 min drive - 14.4 km

Getting around

  • Box Hill Station - 6 min walk
  • Flinders Street Station - 27 min drive
  • Melbourne Airport (MEL) - 40 min drive

Restaurants

  • ‪The Penny Drop - ‬5 min walk
  • ‪Fountains Restaurant - ‬6 min walk
  • ‪Zero Mode - ‬1 min walk
  • ‪Maru - ‬11 min walk
  • ‪Indochine Vietnamese Restaurant - ‬11 min walk

About this property

The Chen Melbourne - Art Series

4.5-star luxury hotel near Box Hill Hospital
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the luxury The Chen Melbourne - Art Series. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Art Deco Melbourne hotel is smoke free.

  • 100 guestrooms or units
  • Terrace on the roof
  • Poolside lounge chairs
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Coffee shop
  • Dining venue
The Chen Melbourne - Art Series offers 100 accommodations with minibars and safes. This Melbourne hotel provides complimentary wireless Internet access.

Bathrooms include showers, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Languages

English

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Property amenities

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (AUD 20 per day)
  • Limited onsite parking

Food and drink

  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 49-inch TV

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges AUD 1.1 for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60 per night.
  • Cribs (infant beds) are available for AUD 10 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 20 per day
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10 per night
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge of AUD 1.1

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Pool access available from 6:00 AM to 11:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Art Series Chen Hotel Box Hill
Art Series Chen Hotel
Art Series Chen Box Hill
Art Series Chen
Art Series The Chen
The Chen Melbourne Art Series
The Chen Melbourne - Art Series Hotel
The Chen Melbourne - Art Series Box Hill
The Chen Melbourne - Art Series Hotel Box Hill

The Chen Melbourne - Art Series Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 414 out of 668 reviews
Rating 8 - Good. 184 out of 668 reviews
Rating 6 - Okay. 40 out of 668 reviews
Rating 4 - Poor. 17 out of 668 reviews
Rating 2 - Terrible. 13 out of 668 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

WEI-LIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Lucy

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Two Coffe pods and curtain falling off the rail. External environment was unkempt with dead plants in pots and dirty windows.
Stayed 1 night in Mar 2025

8/10 Good

Mimi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 7 nights in Feb 2025

10/10 Excellent

Arman

Liked: Cleanliness, staff & service, property conditions & facilities
amazing hotel
Stayed 7 nights in Jan 2025

10/10 Excellent

Jian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well place
Stayed 3 nights in Jan 2025

10/10 Excellent

Jayoung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Asanka

Stayed 4 nights in Dec 2024

6/10 Okay

Juan Carlos

Stayed 2 nights in Nov 2024

8/10 Good

Cecile

Liked: Cleanliness, staff & service
Lack of 24hr service
Stayed 3 nights in Nov 2024

6/10 Okay

Brad

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Decent place but nothing special

It was alright , room was good , far walk for parking and pool, balcony wasn’t usable with mesh blocking view, parking is awful for hotel patrons . Area is very Chinese oriented so sometimes difficult to find variety of restaurants. Weird vibe sharing facility with apartment owners and not all hotel front desk staff spoke fluent English which was tough for some things
Stayed 3 nights in Nov 2024

2/10 Terrible

Ryan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never recommend this ugly property. This is not a hotel. 1 star apartment living with no toiletries, no oxygen in the room, bad location on a the business intersection couldnt open window, AC noisy, safe box not working havecto call someone to fix.,.....
Stayed 2 nights in Nov 2024

6/10 Okay

Hyangmae

Liked: Staff & service
Disliked: Cleanliness
Bit dirty and no water at the room
Stayed 6 nights in Oct 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Oct 2024

10/10 Excellent

Pru

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean facility
Stayed 1 night in Oct 2024

10/10 Excellent

Sai

Stayed 2 nights in Sep 2024

10/10 Excellent

shinae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

WEI-LIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and i really enjoyed our stay. We travelled a lot recently because of my daughter's sportst competitions. The Chen was the best within the hotels we staye in recently. We especially enjoyed the shower at the Chen. Also, we loved the convenient environment where diverse food choices are available. We will be back soon.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ed

Stayed 1 night in Aug 2024

10/10 Excellent

Rajitha

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Aug 2024

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great property but restaurant was closed the whole time we were there. So - no coffee, no drinks, no meals etc
Stayed 1 night in Aug 2024

2/10 Terrible

James

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the accommodation and was told out booking was not on their systems and that there was not rooms available - even through rooms were still available online. Staff can only be described as rude . Accommodating and helpful clearly arent a part of the the companies client/customer services 👍
Stayed 2 nights in Aug 2024

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful,especially the beautiful lady at the front desk…I wish her well with her new baby
Stayed 2 nights in Aug 2024

10/10 Excellent

shinae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
Stayed 1 night in Aug 2024

10/10 Excellent

Shadreck

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jun 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024