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Novotel Melbourne on Collins

4.5 star property
Family-friendly hotel with 1 indoor pools, connected to a shopping center in Melbourne

Choose dates to view prices

Photo gallery for Novotel Melbourne on Collins

Exterior
Accessible Room, 1 King Bed
Indoor pool
Indoor pool
Bar (on property)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar

Explore the area

Map
270 Collins Street, Melbourne, VIC, 3000
  • Collins Street
    ‪1 min walk‬
  • Melbourne Central
    ‪7 min walk‬
  • Crown Casino
    ‪15 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪22 min drive‬

Room options

View all photos for Family Suite, Multiple Beds

1 bedroom, down comforters, in-room safe, desk

Family Suite, Multiple Beds

8.6 out of 10
Excellent
(16 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

8.2 out of 10
Very good
(30 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed (Spa Room)

1 bedroom, down comforters, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed (Spa Room)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(34 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

8.4 out of 10
Very good
(17 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Accessible Room, 1 King Bed

Accessible Room, 1 King Bed

Accessible Room, 1 King Bed

8.8 out of 10
Excellent
(9 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Single Beds

Standard Room, 2 Twin Beds

8.4 out of 10
Very good
(6 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds

7.8 out of 10
Good
(39 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Melbourne

Melbourne Central Business District stay.At this Melbourne Central Business District hotel, you'll be well placed to visit Collins Street and Bourke Street Mall, both within a 5-minute walk. Also, Melbourne Central is within half a mile (1 km) and Queen Victoria Market is within 2 miles (3 km).

What's nearby

  • Collins Street - 1 min walk - 0.0 km
  • Bourke Street Mall - 2 min walk - 0.2 km
  • Melbourne Central - 7 min walk - 0.6 km
  • Crown Casino - 15 min walk - 1.3 km
  • Marvel Stadium - 19 min walk - 1.6 km

Getting around

  • Flinders Street Station - 6 min walk
  • Melbourne Central Station - 10 min walk
  • Melbourne Airport (MEL) - 30 min drive

Restaurants

  • ‪Brunetti - ‬2 min walk
  • ‪Betty's Burgers - ‬2 min walk
  • ‪Centre Place - ‬2 min walk
  • ‪Bench Coffee Co. - ‬2 min walk
  • ‪Haigh's Chocolates - ‬2 min walk

About this property

Novotel Melbourne on Collins

Family-friendly hotel with 1 indoor pools, connected to a shopping center in Melbourne
Novotel Melbourne on Collins offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 5 meeting rooms are available. Event space at this hotel measures 7018 square feet (652 square meters) and includes a conference center. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the family-friendly Novotel Melbourne on Collins. For a fee, parking is available.

This Melbourne hotel is smoke free.

  • 1 building
  • 380 guestrooms or units
  • 9 levels
  • 7018 sq ft of conference space
  • 652 sq m of conference space
  • Built in 1992
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Novotel Melbourne on Collins offers 380 accommodations with safes and coffee/tea makers. Beds feature down comforters. 32-inch LCD televisions come with satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

Afrikaans, Chinese (Mandarin), English, French, German, Japanese, Korean, Portuguese, Spanish

Similar properties

Exterior

Novotel Melbourne Central

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.3 out of 5, Excellent, 682 reviews
The price is CA $151
CA $166 total
includes taxes & fees
Aug 31 - Sep 1
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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Free in-room WiFi has a 5-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 5-device limit

Parking and transportation

  • Offsite parking within 1 mile (AUD 42 per day)
  • Covered valet parking on site (AUD 64 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; AUD 39 to 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch LCD TV with satellite channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from August 12 2025 to September 19 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 80 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 39 to 39 for adults, and AUD 0 to 39 for children
  • Covered valet parking fee: AUD 64 per day
  • Nearby parking fee: AUD 42 per day (2953 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 80 per day
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6 AM to 10 PM.
  • Children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 5-device limit. WiFi in public areas is also free and has a 5-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Melbourne Collins
Melbourne Novotel
Melbourne Novotel Collins
Novotel Collins
Novotel Collins Hotel
Novotel Collins Hotel Melbourne
Novotel Collins Melbourne
Novotel Melbourne
Novotel Melbourne Collins
Accor Melbourne On Collins
Novotel Melbourne On Collins Hotel Melbourne
Novotel Melbourne Collins Hotel
Novotel Melbourne on Collins Hotel
Novotel Melbourne on Collins Melbourne
Novotel Melbourne on Collins Hotel Melbourne

Novotel Melbourne on Collins Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 463 out of 1000 reviews
Rating 8 - Good. 321 out of 1000 reviews
Rating 6 - Okay. 138 out of 1000 reviews
Rating 4 - Poor. 49 out of 1000 reviews
Rating 2 - Terrible. 29 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff I interacted with were friendly and very helpful. We really appreciated the clean quiet and comfortable room.
Stayed 7 nights in Apr 2025

4/10 Poor

Sam

Stayed 3 nights in Apr 2025

8/10 Good

Tim

Stayed 1 night in Apr 2025

6/10 Okay

Louella

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The room was reasonable and suited our family of 3 well. It is older but still comfortable. The staff are the biggest let down, the front of house staff especially rude and just don't care. One of the lifts from ground to level 3 was broken during our stay, and then the only other lift also broke down; leaving no lift to ground floor. Elderly people and those with mobility issues or prams (us) had no way to get to the ground floor and the older lady on reception didn't care at all and they didn't even put a sign to let people know it was out of order, so reception staff were literally watching people wait their for the lift for ages and not saying a word. We eventually ended up going down in the service lift. Housekeeping also didn't happen until after 3pm most days and rubbish was left outside rooms for 24 hours - surely the night staff should do rounds and collect this? Overall, the hotel room was comfortable and the location perfect, but it's let down by some of the staff and poor management of hotel facilities.
Stayed 3 nights in May 2025

6/10 Okay

claire

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Convenient location, dated hotel.
Stayed 1 night in May 2025

10/10 Excellent

Graham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Chandima

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time
Stayed 1 night in May 2025

6/10 Okay

Lakhvir

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Stacey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay overall. The indoor pool and spa were nice and warm. Concierge and restaurant staff service were friendly. There was clearly some construction work happening, but it wasn’t a bother. Don’t expect great view, we just saw buildings across from us. TV was a little fiddly to get to work, so we didn’t use it much. Would be nice if there was a bigger play room for kids.
Stayed 2 nights in Apr 2025

6/10 Okay

Heng

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Jade

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing
Stayed 2 nights in Jan 2025

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2025

2/10 Terrible

Amna

Disliked: Cleanliness, staff & service
Hate it
Stayed 5 nights in Apr 2025

6/10 Okay

Joachim

N/a
Stayed 2 nights in Apr 2025

6/10 Okay

Karina

Travelled with group
Liked: Cleanliness, staff & service
Pro's: Central, nice staff, value for money, comfortable rooms, lovely cleaners, average gym, asked for late checkout and got 12pm which was great, looked after our bags after we checked out until we had to get to airport Cons: 1 lift broken, fire alarm went off - was a fault but nobody cleared this fact up over the speaker so nobody knew what was going on, gym needs to be cleaned - dusty, not regularly wiped - unhygienic, couldn't get thru to room service one night, gave up after 4x calls and 1x to reception Overall a good stay
Stayed 5 nights in Apr 2025

10/10 Excellent

Jie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Apr 2025

10/10 Excellent

Marilize

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Rajkumar

Liked: Cleanliness
Still staff service needs to be improved.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is really good. The room is big. They also provided a extra bed for my kid which is comfortable. And the little swimming pool is good. Kids have Eater egg hunting too. Need to improve: The mattress of the king size bed is not even and not comfortable. I feel I will slip down to the edge every night. Also our room is kind of noisy with the aircon. The curtain could be better to make the room darker.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best location, comfy & clean

Wonderful friendly and helpful staff, clean and comfortable room and facilities. Perfect location for shopping, tourist attractions and dining. Will definitely stay again!
Stayed 2 nights in Apr 2025

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service
Great location-transport and shops. Lift issues was only negative
Stayed 5 nights in Apr 2025

4/10 Poor

Umit

Disliked: Cleanliness, property conditions & facilities
Ony good thing about this hotel location and housekeepers was really nice. But hotel was not clean at all
Stayed 3 nights in Apr 2025

8/10 Good

Kristin

Travelled with family
Liked: Amenities
This property is in a great location. It was a bit noisy with maintenance works going on
Stayed 2 nights in Apr 2025

8/10 Good

Liana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the pool was undercover so no sun protection was needed. Another good thing was how convenient the breakfast bar was even though we don’t love breakfast.One bad thing was the noise that the construction workers were making early in the morning.Another bad thing was the wifi was inconsistent and sometimes didn’t work.
Stayed 5 nights in Apr 2025

6/10 Okay

Sravya

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The breakfast was amazing . The hotel itself looked dull and the corridors were not vaccumed enough. Room was neat and clean but the service lacked effort. Dirty dining plates lying around and unattended to , on corridors. Not very impressed.
Stayed 4 nights in Apr 2025