See all properties

Hotel Unknown

3.5 star property
3.5-star hotel near Paseo de Montejo

Choose dates to view prices

Photo gallery for Hotel Unknown

Standard Room, 1 King Bed, Private Pool
Standard Room, 1 King Bed, Private Pool | Living area
Standard Room, 1 King Bed, Private Pool | Terrace/patio
Standard Room, 1 King Bed, Private Pool | Living area
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Housekeeping

Explore the area

Map
559 Calle 53, Centro, Mérida, YUC, 97000
  • Mérida Cathedral
    ‪17 min walk‬
  • U.S. Consulate Merida
    ‪5 min drive‬
  • Yucatan International Convention Center
    ‪5 min drive‬
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

In-room safe, blackout drapes, soundproofing, free WiFi

Standard Room, 1 King Bed

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 2 Bedrooms, Private Pool

In-room safe, blackout drapes, soundproofing, free WiFi

Premium Suite, 2 Bedrooms, Private Pool

  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds, Private Pool

Standard Double Room, 2 Queen Beds, Private Pool

Standard Double Room, 2 Queen Beds, Private Pool

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Private Pool

Standard Room, 1 King Bed, Private Pool

Standard Room, 1 King Bed, Private Pool

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

You may also like

Ad
Front of property

Las Brisas Merida

García Ginerés
  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 269 reviews
The price is CA $152
CA $206 total
includes taxes & fees
Jun 1 - Jun 2
Las Brisas Merida

About the area

Mérida

Mérida Centro stay.Within a 10-minute walk of this Mérida Centro hotel, you'll find Santiago Park and Casa Frederick Catherwood. Also, Merida English Library is within half a mile (1 km) and Paseo de Montejo is within 2 miles (3 km).

What's nearby

  • Plaza Grande - 17 min walk - 1.5 km
  • Mérida Cathedral - 17 min walk - 1.5 km
  • US Visa Applicant Service Center - 19 min walk - 1.6 km
  • U.S. Consulate Merida - 5 min drive - 3.2 km
  • Yucatan International Convention Center - 5 min drive - 3.6 km

Getting around

  • Teya-Merida Station - 29 min drive
  • Mérida International Airport (MID) - 13 min drive

Restaurants

  • ‪Taquería La Lupita - ‬6 min walk
  • ‪El Lucero del Alba Bar - ‬9 min walk
  • ‪Café Montejo - ‬6 min walk
  • ‪Bar la Campana Grande - ‬7 min walk
  • ‪Wookiee Monchis - ‬7 min walk

About this property

Hotel Unknown

3.5-star hotel near Paseo de Montejo
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

An outdoor pool, spa services, and tour/ticket assistance are also featured at Hotel Unknown.

Smoking is allowed in designated areas at this 3.5-star Mérida hotel.

  • 20 guestrooms or units
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Hotel Unknown offers 20 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Guests can pamper themselves by indulging in the onsite spa services.

Languages

English, Spanish

Similar properties

TV, Netflix, streaming services, printers

Kuxtal Hotel Boutique

  • Pool
  • Breakfast included
  • Free WiFi
  • Air conditioning
4.8 out of 5, Exceptional, 74 reviews
The price is CA $100
CA $121 total
includes taxes & fees
Jun 3 - Jun 4
Kuxtal Hotel Boutique

Property amenities

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Fan
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 280 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 280 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and cash. Cashless payment methods are available for all transactions.

Property Registration Number FHA190725TS5

We should mention

  • Pool access available from 10:00 AM to 9:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Unknown Hotel
Hotel Unknown Mérida
Hotel Unknown Hotel Mérida

Hotel Unknown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 161 out of 229 reviews
Rating 8 - Good. 47 out of 229 reviews
Rating 6 - Okay. 9 out of 229 reviews
Rating 4 - Poor. 6 out of 229 reviews
Rating 2 - Terrible. 6 out of 229 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel in a very good location. The rooms are large and very quiet. There is a beautiful pool. The included breakfast was very good. WiFi is a little inconsistent as was the hot water for the shower but overall we had a great stay and I would definitely stay again.
Stayed 5 nights in Feb 2025

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will come back to Unknown Hotel

Beautiful hotel, staff was very friendly and the pool in the room was the highlight of our trip. The hotel is a bit far from Plaza Central (about 20 min walk), just to keep in mind. Rooms are spacious and bed was comfortable. Breakfast were basic and small portion but Plaza de Santiago is just 2 blocks from the hotel with the best tacos/tortas of cochinita and lechón great for breakfast. It's a must!
Stayed 2 nights in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 21 nights in Jan 2025

10/10 Excellent

Ellene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel!

Great service, super quiet room, comfortable king bed, nice bathroom amenities, great breakfast included. Location is close to the airport but also conveniently located near the historic center. Highly recommend!
Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely boutique hotel with delightful staff and lush greenery surrounding a pool that is built for short laps and cooling off. The rooms are spacious, some with their own plunge pools and comfy couches on which to lounge. The in-house massage therapists are an extra bonus. The hotel is conveniently located in a quieter part of Merida but close enough to the center of town, a 20-minute walk away. The Marcado Santiago is but 5 minutes away on foot and offers authentic local fare along with a living gallery of community activities such as dance and celebrations. About an hour's drive from the beaches of the Gulf, and nearby cenotes. A perfect hideaway from winter's wrath. Breakfast is good too.
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely boutique hotel with wonderful staff and lush greenery surrounding a pool that is built for short laps and cooling off. The rooms are spacious, some with their own plunge pools and comfy couches on which to lounge. The in-house massage therapists are an extra bonus. The hotel is conveniently located in a quieter part of Merida but close enough to the center of town, a 20-minute walk away. The Marcado Santiago is but 5 minutes away on foot and offers authentic local fare along with a living gallery of community activities such as dance and celeb
Stayed 3 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unknown slice of heaven!

It truly was the unknown and then you walk through a door into heaven! I had to remind myself that I had not left Mérida! We switched from busy Paseo de Montejo area to the quiet, peaceful neighborhood of Santiago. We booked a room with a private pool & loved the peaceful small, but perfect outdoor space. The 2 bedroom was perfect for our family of 3 adults. The staff was very accommodating and helpful. One thing to note is there are a few somewhat strict rules: only one coffee pod per person/per day. Breakfast is one drink, coffee refill is extra. Be sure if you book online that your reservation has the correct number of guests. There was a little glitch with that on check in, but the staff was patient and very helpful to straighten it out. Breakfast is good! Fruit plate & eggs prepared to order! We had wonderful massages at the spa here too! There is a photo in the lobby showing what the place looked like before they renovated it! Amazing! It is truly an oasis in the city. My only complaint, but not really a complaint, is the beds are a bit hard. We still slept well because it was quiet and turned the ceiling fan on and the door with screen open to our pool. Woke up to the birds singing in the morning. We even extended our stay here! I highly recommend Hotel Unknown! It will soon be known!
Street front.
Path to the rooms
The door to the unknown!
Stayed 5 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great choice

We returned to this small and welcoming hotel and it felt like coming home. Not ultra fancy but stylishly decorated with a lot of tasteful wood accents. Really very nice and well located, close to the Santiago Park and very walkable to the main plaza and other parks. Staff very friendly. Many rooms have a little dipping pool and there is a mid sized central one on the grounds which we've always had to ourselves. The restaurant is small but pleasant and the lobby counter extends into a small bar where they'll serve you a drink. TV, safe, coffee service, all fine. Only things I'll mention are no fridge (seems common) and the pathway to rooms is sort of like railway ties, not sure how easily a wheelchair navigates the path.
Stayed 2 nights in Jan 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jan 2025

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a large updated TV and we were able to hook up our Fire stick to get US Utube and our Prime Video programing. The room was very private and breakfast was included and very convenient. The bathroom was large and plenty of counter space. The patio was attractive with a small pool but they might provide outdoor seats. Bring a small power strip with you because outlets are limited as they are in most older Mexican hotels. The staff was helpful and attentive.
Stayed 4 nights in Jan 2025

10/10 Excellent

Marcela Isabel

Stayed 3 nights in Jan 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Perfect Getaway

Hotel Unknown is one of the best hotels I've ever stayed in. The rooms are huge, incredibly clean, and come with a separate living area. The "Standard Room" should be called the "Standard Suite." It comes with a small private garden. The room comes with solid furniture. Honestly, it's better than the pictures and rivals what I've seen in four and five star luxury hotels. The staff are very friendly and helpful and give you plenty of privacy. It's in a quiet, artsy, safe neighborhood close to the central area. There are some great cafes and restaurants very close by. The hotel allows pets. If that bothers you, you might want to ask them to put you in a room away from the lobby. The breakfast consists of a small fruit plate, eggs, and tortillas. We loved the place and can't wait to go back. If you like small boutique hotels, this place is *perfect*.
Stayed 4 nights in Jan 2025

8/10 Good

Gerardo, San Antonio

Stayed 1 night in Jan 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Private plunge pool. All things combined lead to a pleasant three week stay.
Stayed 24 nights in Dec 2024

10/10 Excellent

ELENA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El staff fue super amable y atento. Los precios son muy decentes para alimentos y bebidas. Hay un spa dentro del hotel con un gran servicio. El cuarto es grande y muy lindo. El patio privado con alberca da un extra para disfrutar la habitación. Camas y almohadas muy cómodas. No tiene estacionamiento pero se puede estacionar en la calle. Muy lindo volvería.
Stayed 2 nights in Dec 2024

4/10 Poor

Cristina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
el servicio es muy malo; y no se parecen a las fotos :(
Stayed 2 nights in Dec 2024

10/10 Excellent

Corinne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I KNOW THE UNKNOWN

Very accommodating folk. Had to change my stay due to immigration issues and they were able to without any additional fees or headaches. Staff very warm and professional.
Stayed 1 night in Dec 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kind of a hidden gem. stylish design, lots of plants and comfortable. you’re about 15-20 minutes🚶from everything—which is a lot in merida’s punishing climate— but that distance keeps things quiet at night. a trade-off i’m good with.
Stayed 2 nights in Nov 2024

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel, is clean and have a lot space the rooms, but the breakfast is poor.
Stayed 5 nights in Nov 2024

10/10 Excellent

Abigail

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra experiencia por 7 noches en el "Hotel Unknown" fue excelente. El "staff" del hotel es muy amable y disponibles para ayudar con cualquier cosa o duda, como consejos de actividades y arreglos del transporte particular, etcetera. La piscina con plantas tropicales alreador es muy bonita para relajarte y refrescarte. Hay varias opciones para el desayuno diario, todo muy rico y abundante. Los cuartos son muy comodos con diseno sencillo y calmante, bien equipado. El hotel esta bien ubicada para caminar al centro o coger transporte a cualquier paseo dentro o fuera de Merida. Sobre todo nos gusto los masages que recibimos de Guillermo en el Spa que esta ubicada en el Hotel. Hay un menu de ofertas de masages diferentes que se puede escoger, y los precios muy razonables. En fin, el Hotel Unknown es "super chil" (calma y tranquilo) y fue perfecto para nosotras. Esperamos regresar!
Stayed 7 nights in Nov 2024

10/10 Excellent

Jose

Stayed 2 nights in Oct 2024

6/10 Okay

Esteban

Travelled with family
Liked: Cleanliness
Breakfast is so so at best. Good luck if you are vegetarian or vegan. They seem understaff in the restaurant, it was slower and the cook was also waitress!
Stayed 1 night in Oct 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente las habitaciones divinas y de gran tamaño solo el transportar las maletas de la recepción al cuarto es complicado por el Caminito
Stayed 3 nights in Oct 2024