Public spaces have free WiFi. There's an onsite business center. The business-friendly Quality Inn also features a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available.
Smoking is allowed in designated areas at this Merrillville hotel.
The actual room was nice and clean except for a used sanitary pad i discovered tucked into the Kleenex box slot (no Kleenex box).
The outside elevator and the hallway outside our room stank horribly- of urine or something like that. :(
But the beds and rest of our room appeared clean and were comfortable.
They gave me a room 321and I had to go downstairs to get a new one because it smelled like someone was just there smoking. I got another room 207 and the carpet was filthy the towels were dirty and the tub was discussing. Very disappointed
Check in was troubling, we were 2 hrs early getting there and was charged extra to get into the room. The manager was very rude when I complained about the extra charge and threatened to cancel the reservation if I complained any more. Was just a very rude person
There was gun on our headboard for our bed. Used toothbrush on the floor, blood on sheets on both of our beds. The 2 sets of towels we got had black stains we ended up buying our own towels. There was people everywhere outside smoking marijuana infront of me and my kids. Garbage everywhere outside and the pool area was disgusting never any towels. Both vending machines out of order the list goes on
Run down, dirty, and staff did nothing when 2 other guests were having sex in the hot tub and me and my daughter (7) were in the pool. Room had cigarette burns in the comforter, bathroom door broken, used bandaids in trash can, all around gross dirty hotel.
Pros: clean room, very nice staff (they do their best with what they have), quick and easy processing.
Cons: whole building needs immediate renovations (the walls look like falling apart, the water installation makes loud noises when used, the furniture in the room like the armchair is unusable), breakfast was very cheap (milk with cereal, some kind of white stew, sour waffles, and some crumpets, the best was the orange juice), seems like some families literally live there for a long time and are very loud, price (it can be lower)
Conclusion: it's good if the stay is 2-3 nights.
Check into my rooms which I had a minor problem. The lady at the front desk took care of the issue. She was very nice. She did her best to fix the issue in which she fixed it. Come here often Iâll be back soon.
The place was rude we ask for a manager and couldn't speak to one.. the room we had the ac didn't work...the next room they gave us the beds where nasty and pee on the refrigerator didnt work and they wouldn't let us get another room or speak to a manager...
Pros-The staff was great. The place was clean and quiet.The beds and pillows were comfortable. Cons -The heater/ac had an error code and did not work .The bathroom door did not close and the wood/veneer covering was split on both sides of the door .
The pillow cases had stains that had texture to them, liked dried crusty snot. The mattresses were extremely broken down and had dirt in the stitching, not only lint but dirt. The room smelled of mildew & the walls had mold on them. There was a floral chemical smell in the room as if the try to hide the mildew smell. I did not get a refund. Totally unsatisfied. Do not book this place.