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Krystal Grand Suites Insurgentes

4.0 star property
4-star hotel near Manacar Tower

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Photo gallery for Krystal Grand Suites Insurgentes

Junior Suite, 1 King Bed
Daily cooked-to-order breakfast (MXN 265 per person)
1 bedroom, down comforters, in-room safe, individually furnished
Restaurant
Property entrance

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Pet-friendly
  • Air conditioning
  • Parking available

Explore the area

View in a map
Insurgentes Sur #1991, Col Guadalupe Inn Del Alvaro Obregon, Mexico City, CDMX, 1020
  • Place, Avenida Insurgentes
    ‪1 min walk‬
  • Place, Centro Comercial Plaza Inn
    ‪1 min walk‬
  • Place, Centro Coyoacan
    ‪7 min drive‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪31 min drive‬

Room options

View all photos for Executive Suite Single

Executive Suite Single

Executive Suite Single

9.4 out of 10
Exceptional
(31 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite Double

1 bedroom, down comforters, in-room safe, individually furnished

Executive Suite Double

9.4 out of 10
Exceptional
(63 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(11 reviews)
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

1 bedroom, down comforters, in-room safe, individually furnished

Master Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 62 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for VIP Suite

1 bedroom, down comforters, in-room safe, individually furnished

VIP Suite

9.4 out of 10
Exceptional
(9 reviews)
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds

1 bedroom, down comforters, in-room safe, individually furnished

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Mexico City

Heart of Mexico City.Your stay at this Alvaro Obregon hotel places you within 2 miles (3 km) of Manacar Tower and Centro Coyoacan. Also, Frida Kahlo Museum is within 2 miles (3 km) and Pepsi Center is within 6 miles (10 km).

What's nearby

  • Avenida Insurgentes - 1 min walk - 0.0 km
  • Centro Comercial Plaza Inn - 1 min walk - 0.1 km
  • National Autonomous University of Mexico - 6 min drive - 1.9 km
  • Centro Coyoacan - 7 min drive - 2.3 km
  • Frida Kahlo Museum - 9 min drive - 3.4 km

Getting around

  • Miguel Angel de Quevedo Station - 14 min walk
  • Mexico City Fortuna Station - 16 min drive
  • Benito Juarez International Airport (MEX) - 13 min drive

Restaurants

  • ‪Chili's Grill & Bar - ‬1 min walk
  • ‪Sushi Roll - ‬2 min walk
  • ‪Hooters - ‬2 min walk
  • ‪Guadiana 19 - ‬2 min walk
  • ‪El Pescadito - ‬1 min walk

About this property

Krystal Grand Suites Insurgentes

4-star hotel near Manacar Tower
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business center, 3 meeting rooms, and coworking spaces are available.

Public spaces have free WiFi. Event space at this hotel measures 70 square feet (7 square meters) and includes conference space. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Krystal Grand Suites Insurgentes. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 4-star Mexico City hotel is smoke free.

  • 150 guestrooms or units
  • 14 levels
  • 70 sq ft of conference space
  • 7 sq m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Krystal Grand Suites Insurgentes offers 150 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished. Beds feature down comforters. 40-inch flat-screen televisions come with cable channels. Accommodations at this 4-star hotel have kitchenettes with microwaves, cookware/dishes/utensils, and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers.

This Mexico City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

Terrace/patio
Fiesta Inn Insurgentes Sur
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.6 out of 5, Wonderful, 1,008 reviews
The price is CA $157
CA $188 total
includes taxes & fees
Nov 30 - Dec 1
Fiesta Inn Insurgentes Sur

Property amenities

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered valet parking on site (MXN 185 per night)
  • Covered extended parking on site (MXN 185 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 265 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible shuttle
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (31 inches high)
  • Grab bar near toilet (24 inches high)
  • Hand-held showerhead
  • Magnifying mirror
  • Portable shower seat
  • Smooth flooring in room
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 40-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Kitchenette
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 600 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 265 per person
  • Airport shuttle fee: MXN 350 per vehicle (one-way)
  • Covered valet parking fee: MXN 185 per night
  • Covered extended parking fee: MXN 185 per night
  • Pet fee: MXN 600 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Krystal Grand Insurgentes Sur Hotel Mexico City
Krystal Grand Insurgentes Sur Hotel
Krystal Grand Insurgentes Sur Mexico City
Krystal Insurgentes Sur Hotel
Krystal Suites Insurgentes
Krystal Grand Insurgentes Sur
Krystal Grand Suites Insurgentes Hotel
Krystal Grand Suites Insurgentes Mexico City
Krystal Grand Suites Insurgentes Hotel Mexico City

Krystal Grand Suites Insurgentes Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 903 out of 1300 reviews
Rating 8 - Good. 229 out of 1300 reviews
Rating 6 - Okay. 88 out of 1300 reviews
Rating 4 - Poor. 43 out of 1300 reviews
Rating 2 - Terrible. 37 out of 1300 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

nhieu

Stayed 1 night in Aug 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Empleados muy atentos y el transporte muy bien también el hotel muy limpio todo
Stayed 3 nights in Aug 2025

10/10 Excellent

Arturo

Stayed 3 nights in Jul 2025

10/10 Excellent

Martha

Stayed 1 night in Aug 2025

8/10 Good

Ricardo

Liked: Cleanliness, property conditions & facilities
I asked for towels 4 times! Had to wait almost 24 hours to get them. That's my only complain...
Stayed 4 nights in Jul 2025

8/10 Good

Abril

Liked: Cleanliness, staff & service, amenities
Room was clean n in a good location. There is a lot of construction around n it was really annoying getting picked up, the security would be really rude to my drivers/ me and I get it because it is confusing but they didn’t have that same attitude with the older yt ppl
Stayed 3 nights in Jul 2025

10/10 Excellent

Juan

Stayed 3 nights in Jul 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Roy

Stayed 4 nights in Jul 2025

8/10 Good

Paula

Travelled with family
Liked: Cleanliness
The hotel has great staff members and it is clean. Unfortunately, the quality of food of the restaurant on the 2nd floor is not the best. Staff members are attentive but the portions are small, bland and disappointing
Stayed 4 nights in Jul 2025

10/10 Excellent

Delia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Raúl bellman is excellent and entire front desk
Stayed 4 nights in Jul 2025

10/10 Excellent

Amando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great!
Stayed 4 nights in Mar 2025

10/10 Excellent

Amando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third stay at this hotel & the staff is always great! The rooms are comfortable & area is safe & walkable.
Stayed 4 nights in Jul 2025

10/10 Excellent

Andrés Alberto

Stayed 1 night in Jul 2025

2/10 Terrible

Gabriel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Used thong in my bed!!!

We had a disappointing experience during our stay. On our third night, we discovered a thong left in our bed, along with cleaning supplies, which was quite unsettling. Despite bringing this to the hotel's attention, we felt our concerns were not taken seriously. Additionally, while we received water bottles during the first two days, they were not replenished afterward. Overall, the lack of attention to these issues left us feeling neglected as guests.
Can you imagine finding this on the bed?
Stayed 3 nights in Jul 2025

2/10 Terrible

Soraya

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a disappointing experience during our stay. On our third night, we discovered a used thong left in our bed, along with cleaning supplies, which was quite unsettling. Despite bringing this to the hotel's attention, we felt our concerns were not taken seriously. Additionally, while we received water bottles during the first two days, they were not replenished afterward. Overall, the lack of attention to these issues left us feeling neglected as guests. We have been loyal to this hotels for years but never again.
Can you imagine finding this in your bed? It is a small size so definitely doesn’t belong to me.
I believe the cleaning crew left on a hurry after leaving the used thong. Disgusting
Stayed 4 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Great place, great location. Clean and well maintained.
Stayed 2 nights in Jun 2025

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I always come to this place it’s perfect
Stayed 3 nights in Jun 2025

10/10 Excellent

Yvette

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Rafael

Stayed 1 night in Jun 2025

10/10 Excellent

horacio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

WATER TEMPERATURE FLUCTUATION

The room was great, I always stay here when I travel to Mexico City. Convenient location. I'd like it even more if the shower water preasure was a little more even and the cold and hot fluctuation was not so bad.
Stayed 2 nights in Jun 2025

10/10 Excellent

rau, manzanillo

Stayed 1 night in Jun 2025

10/10 Excellent

Monica

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Byung Ok

Liked: Cleanliness, property conditions & facilities
I stayed at the Expedia VIP suite. First, just because you purchase this suite doesn't mean that the staff at the hotel knows that it is the top floor. I had to call to confirm before the trip and once arrived at the hotel, had to confirm it again since they were going to give me the 2nd floor suite because that was the only one available at the time, hence waited about an hour for the top floor to be available (I was not rude but said okay will wait for top floor with a smile and it was fine.) The top floor is the 12th floor but there is one more floor above you which is the Penthouse. There is a big Financial building on the side within the view but they really can't see in until night time due to the reflecting windows of the hotel, and at night, people in the financial building are gone home so no issue. Even though we got free breakfast, I only went one morning because it was pretty awful. I thought lot of things were 3-4 stars but overall I gave it 5 stars due to the great room with a view and the fact that sound proofing in the room along with being on the 12th floor with windows facing away from the main street gave me really good nights of sleep for me to do my day adventures. The noise is something you can't escape in CDMX and ability to get a good night of sleep with a relaxing view was totally worth the extra uber rides needed from here.
View from the Expedia VIP Suite on 12h floor.
Stayed 6 nights in Jun 2025

10/10 Excellent

Gregorio

Liked: Amenities, property conditions & facilities
Great service
Stayed 1 night in Jun 2025