4/10 â MĂ©diocre
Lawrence R.
13 juill. 2025
Points forts : Propreté
Disappointed!
We booked a 2 bedroom 2 bath unit for two days but upon arrival and walking into the unit we noticed it was only a one bedroom 1 bath unit. We contacted the owner and she first told us that we only booked a 1 bedroom 1 bath unit which I kindly told her that I had proof that I booked a 2 bedroom 2 bath unit. I was asked to wait so she could check our reservation. When she got back to us she told me that her calendar did not sync and that the room next door which was part of the unit we rented was already reserved by another couple. I told her this was unexceptable which she replied that the best she could do was to refund the difference between a 1 bedroom unit and a 2 bedroom unit and also provide a cot for our guests to sleep on. I was furious that she made us go back and forth with her for a good hour and a half until I finally put my foot down and told her that the other party should be the one to give up the room since I booked this way in advance. She finally messaged us back and said that since the other party had not yet arrived that we could go a head and take the other one bedroom. It was a horrible way to start our 4th of July. Weekend ! As far as the apartment the furnishings were IKEA so couch was not that comfortable. Also no dish towels. The view was amazing but be careful leaning on the railing on the patio balcony we notice our hands and clothes had white sticky paint on them after leaning on the railing.
Lawrence R.
Séjour de 2 nuits en juillet 2025