Ratings based on 1,177 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
3.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 2, 2024 on Expedia
The hotel smells really bad , the room is not what is seen in the picture. Not recommended . There is no lobby. When you call for check out, they don’t answer and make you pay extra
Comment from Hotel Management
Feb. 4, 2024 by Guest Service Team, Hotel Management
Dear Philip,Allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.Sincerely,Guest Service Team
by A traveller
Miami Beach
Posted Feb. 1, 2024 on HotelsHotel has no parking. Difficult to find parking to check-in and then had to go to parking garage. Extra charge. Room
was small but nice. This hotel is partnered with another hotel down the block where you check in.
Comment from Hotel Management
Feb. 4, 2024 by Guest Service Team, Hotel Management
Dear Philip,Allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.Sincerely,Guest Service Team
by A traveller
Posted Feb. 1, 2024 on Expedia
The staff was nice at first, but once you started to ask more questions, they began to be rude. The hotel does not look like the way it is on Expedia. I thought it was going to be one hotel. It turns out it is two hotels. There building is very old and once I got there, there was alot of renovations, or constructions going on. Apparently, the hotel is two hotels in one now? They do not tell you that until you get there.
Which means the pool you need to take two elevators, and a whole walk around to get to the roof top pool. The parking is terrible to say the least. You think you pay $40 a day for parking to atleast it have elevator for yourself and luggage. Nope my car ended up being in the 3rd floor and I had to come down with luggage 3 floors down. The worst. I had switched over to another parking garage but it was $20 a day which is alot better than $40 but the elevator was out of service. Miami sucks. The parking situation sucks, let me not mention the gas in Miami super expensive. The restaurants were ok, I thought they were going to be better. The restaurant Miami hype was not at all what it seemed. The area is very old and trying to be upkept but somehow it fails to do so.
The rich people were extremely rude, and to the left you will see bums and piss everywhere, it smelled. Then there is you in the middle trying to figure out what is going on. The only thing nice was the beach, the pool, and some stuff in the hotel which was the bar, and food items they had for you
Comment from Hotel Management
Feb. 4, 2024 by Guest Service Team, Hotel Management
Dear Karla,Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. A member of our Guest Services Team will be reaching out to you shortly to address the inconveniences you have encountered during your stay.We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.Best Regards,Guest Service Team South Bech Hotel
by A traveller
Posted Jan. 31, 2024 on Expedia
Comment from Hotel Management
Feb. 4, 2024 by Guest Service Team, Hotel Management
Dear David,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments! We appreciate and value all of our guest’s feedback, and I am delighted to hear you enjoyed your stay with us!Sincerely,Guest Service Team
by A traveller
Posted Jan. 30, 2024 on Expedia
Everything was great. My tv didn’t work but that was fine since I don’t really watch tv but the next person might.
Comment from Hotel Management
Jan. 31, 2024 by Guest Service Team, Hotel Management
Dear Guest, Thank you for staying with us at the South Beach Hotel and for sharing your kind comments! I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay for each of our guests. We cannot wait to welcome you back again soon! Sincerely, Guest Service Team
by A traveller
Posted Jan. 29, 2024 on Expedia
Very friendly staff and walking distance of many shops and restaurants. Also close to the beach. very quiet area
Comment from Hotel Management
Jan. 29, 2024 by Guest Service Team, Hotel Management
Dear Guest, Thank you for staying with us at the South Beach Hotel and for sharing your kind comments! I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay for each of our guests. We cannot wait to welcome you back again soon! Sincerely, Guest Service Team
by A traveller
Posted Jan. 28, 2024 on Expedia
Comment from Hotel Management
Jan. 31, 2024 by Guest Service Team, Hotel Management
Dear Guest,Thank you for staying with us at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely,Guest Service
by A traveller
Posted Jan. 26, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Guest Service Team, Hotel Management
Dear Guest, Thank you for staying with us at the South Beach Hotel and for sharing your kind comments! I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay for each of our guests. We cannot wait to welcome you back again soon! Sincerely, Guest Service Team
by A traveller
Try another place to stay
Posted Jan. 25, 2024 on HotelsComment from Hotel Management
Jan. 29, 2024 by Guest Service Team, Hotel Management
Dear Guest,Thank you for staying with us at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely,Guest Service
by A traveller
Great place
Posted Jan. 22, 2024 on HotelsTrès belle endroit, nous avons passé trois jours à cette hôtel. Le service est impeccable et nous avons été servi en français à la réception. Seul petite chose à signaler : l’air climatisé était semi-fonctionel, ce qui fait que la chambre était un peu humide. Le restaurant de l’hôtel est très bon et la piscine magnifique!!!
Comment from Hotel Management
Jan. 24, 2024 by Guest Service Team, Hotel Management
Dear Guest, Thank you for staying with us at the South Beach Hotel and for sharing your kind comments! I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay for each of our guests. We cannot wait to welcome you back again soon! Sincerely, Guest Service Team
