2/10 Terrible
Holly
28 Feb 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel charges $50 a day for incidentals which tacked on $250 to my account… they do not advise you of this at all! Plus for those people that use a debit card they don’t get that back for seven days after their stay, which is horrific!! when you look up incidentals there are literally none! aside from laundry service?! there is no breakfast and they leave you one decaf, coffee, and one regular coffee in your room… they show up at 8:30 in the morning to clean your room and if you aren’t available, they do not come back. Employees smelled like cannabis and the hallways smell like cannabis! Which shows they allowed people to do this in their rooms. If you want a snack, that is the biggest joke as they have a small tiny area with two shelves that have probably a total of six snacks! I’ve never seen anything like this for a hotel that claims to be upscale… they really only want business travelers because they are out of their rooms early and they’re gone all day and probably don’t use the rooms other than to sleep, so for anybody wanting to enjoy amenities at a hotel this is not the place. When I asked to check out early, they told me that I had to go through the third-party where I booked the travel, but the third-party told me I have to go through them which only made it more confusing but thankfully I was able to check out early as I was so unhappy. I also very rarely take the time to write a review, but this was such a disappointment and the $50 Daily amenity!!!!
Holly
Stayed 5 nights in Feb 2024