4/10 Poor
GLEN, GRAYSLAKE
Business traveller
May 18, 2025
Overall, this hotel is not recommended for business travel. Unworthy of the Hilton brand; shame on Hilton for endorsing this hotel.
PROS: Modern and clean facilities. Great breakfast included in daily rate, kudos to the high quality yoghurt, toppings and fresh fruits. Conveniently located near Minneapolis International Airport with a free shuttle bus (unreliably) circulating every 30 minutes. In-room restrooms are contemporary, luminous and spacious. Staff is friendly and welcoming by training (yet quite useless regardless, sorry for my brutal honesty).
CONS: Rooms are clean and nicely designed, yet subpar in so many other aspects, severely impacting one’s stay. No closets, dressers or drawers mean your shirts will hang exposed like in a youth hostel. A/C doesn’t allow user to switch to low power or off (by design) which means you’re forced to sleep to a noisy and blowy fan at max power: this made my 3 day stay quite uncomfortable. I called for room assistance but nothing could be done. Daily room cleaning not standard, by design.
GLEN
Stayed 3 nights in Apr 2025