2/10 Terrible
Christine
Business traveller, Travelled with partner
Oct 8, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice looking property from the outside but it stops once you step inside. The room was reasonably clean except for the toilet (feces) and the furniture was very worn and used looking. The VERY limited staff was helpful at check in. We had a kitchenette but be informed there is nothing in the cupboards to use. I had to ask for ice as apparently there should have been trays in the freezer. In the morning there was vacuuming and cleaning right outside our room early in the morning...SADLY, I left my gold earrings in the room and was hopeful i could possibly get them mailed back to me. After several unanswered phone calls I reached a staff member with who i explained what happened and asked if she would go check for me but even before she "checked" she told me they were likely thrown into the garbage as that is what is done with items left behind. She was very impatient and annoyed to be talking to me and told me they were not there. Lets be realistic..no one is going to throw gold earrings in the garbage. I asked for the manager and asked for the housekeeper. I was told they had gone home. No manager on site at 3 p.m.? EXPEDIA gave me an email address for the manager which was not correct. Email was returned. I feel really dismissed by this hotel. THERE WAS NO EFFORT WHAT SO EVER to help or at least make me feel heard. I would not recommend this place to anyone.
Christine
Stayed 1 night in Oct 2025