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A-ROSA Ifen Hotel Kleinwalsertal

5.0 star property
Upscale ski-in/ski-out hotel with 3 restaurants

Choose dates to view prices

Photo gallery for A-ROSA Ifen Hotel Kleinwalsertal

Couples treatment rooms, sauna, hot tub, steam room, body treatments
3 restaurants, breakfast, lunch, dinner served; Fusion cuisine
Suite, Balcony, Mountain View | Mountain view
Indoor pool, outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas
1 bedroom, hypo-allergenic bedding, down comforters, free minibar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Bar
  • Parking available
  • Pet-friendly

Explore the area

Map
Oberseitestrasse 6, Hirschegg, Mittelberg, Vorarlberg, 6992
  • Freibergsee
  • Breitachklamm
    ‪9 min drive‬
  • Fellhorn / Kanzelwandbahn
    ‪26 min drive‬
  • Altenrhein (ACH-St. Gallen - Altenrhein)
    ‪98 min drive‬

Room options

View all photos for Family Room, 1 Bedroom, Non Smoking

Family Room, 1 Bedroom, Non Smoking

Family Room, 1 Bedroom, Non Smoking

  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Comfort Double Room, 1 King Bed, Non Smoking

Comfort Double Room, 1 King Bed, Non Smoking

Comfort Double Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 42 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double or Twin Room, Non Smoking, Garden Area

1 bedroom, hypo-allergenic bedding, down comforters, free minibar

Basic Double or Twin Room, Non Smoking, Garden Area

8.0 out of 10
Very good
(2 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Balcony, Mountain View

1 bedroom, hypo-allergenic bedding, down comforters, free minibar

Junior Suite, Balcony, Mountain View

8.0 out of 10
Very good
(1 review)
  • 49 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Double Room, Balcony, Mountain View

1 bedroom, hypo-allergenic bedding, down comforters, free minibar

Superior Double Room, Balcony, Mountain View

9.0 out of 10
Wonderful
(4 reviews)
  • 35 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Balcony, Valley View

1 bedroom, hypo-allergenic bedding, down comforters, free minibar

Standard Double Room, Balcony, Valley View

8.0 out of 10
Very good
(3 reviews)
  • 35 sq m
  • Valley view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Balcony, Mountain View

Suite, Balcony, Mountain View

Suite, Balcony, Mountain View

  • 68 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

About the area

Hirschegg

Skiing getaway.You'll find Walser Museum Riezlern and Walmendingerhornbahn within 3 miles (5 km) of this hotel. Breitachklamm is within 6 miles (10 km) and Freibergsee is within 9 miles (15 km).

What's nearby

  • Walser Museum Riezlern - 2 min drive - 1.8 km
  • Breitachklamm - 9 min drive - 7.4 km
  • Sollereckbahn - 11 min drive - 10.1 km
  • Oberstdorf Ski Resort - 20 min drive - 14.9 km
  • Fellhorn / Kanzelwandbahn - 26 min drive - 21.1 km

Getting around

  • Oberstdorf Station - 22 min drive
  • Memmingen (FMM-Allgaeu) - 83 min drive

Restaurants

  • ‪Kanzelwandbahn - ‬2 min drive
  • ‪Café & Ausflugsgasthof Walserblick - ‬3 min drive
  • ‪Cafe Jochum - ‬14 min walk
  • ‪Cantina Vertical - ‬2 min drive
  • ‪Kanzelwandstube - ‬2 min drive

About this property

A-ROSA Ifen Hotel Kleinwalsertal

Upscale ski-in/ski-out hotel with 3 restaurants
Have fun with onsite winter activities, including downhill skiing, snowboarding, and snowshoeing and in warmer months, enjoy mountain biking and hiking. After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. For a free ride to the slopes, hop on the mountain hotel's complimentary ski shuttle. A-ROSA Ifen Hotel Kleinwalsertal helps provide the perfect winter holiday with ski storage, skiing lessons, and ski equipment rentals. At the end of the day, order après-ski drinks at the hotel's bar.

There are 3 restaurants on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers an indoor pool, an outdoor pool, and a health club. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Mittelberg hotel.

  • 125 guestrooms or units
  • 3 levels
  • 2 buildings
  • 3 dining venues
  • Meeting rooms
  • 340 sq m of conference space
  • Built in 1936
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
A-ROSA Ifen Hotel Kleinwalsertal offers 125 accommodations with free minibar items and minibars. Accommodations offer separate sitting areas. Beds feature down comforters. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The onsite spa has 15 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Languages

English, French, German, Greek, Italian, Portuguese

Similar properties

2 bars/lounges, gastropub

IFA Alpenrose Hotel Kleinwalsertal

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, 37 reviews
The price is CA $322
CA $368 total
includes taxes & fees
Jun 22 - Jun 23
IFA Alpenrose Hotel Kleinwalsertal

Property amenities

Family friendly

  • Arcade/game room
  • Baby monitor
  • Children's dinnerware
  • Children's games
  • High chair
  • Indoor pool
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 10:00 PM on request
  • Area shuttle (surcharge) up to 50 km
  • Train station pick-up and drop-off shuttle (surcharge) from 7:00 AM to 10:00 PM
  • Train station shuttle on request
  • Free ski shuttle
  • Covered self parking on site (EUR 12 per day)
  • Covered valet parking on site (EUR 12 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:00 AM
  • 3 restaurants
  • A bar/lounge

Things to do

  • Arcade/game room
  • Bicycle equipment shop
  • Bicycle rentals
  • Bicycle shuttle
  • Bicycle storage
  • Bicycle tours
  • Downhill skiing
  • Evening entertainment
  • Foosball table
  • Full-service spa
  • Games
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Indoor pool
  • Mountain biking
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snow sports gear
  • Snowboarding
  • Snowshoeing
  • Steam room
  • Stereo
  • Table tennis
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible train station shuttle
  • Elevator (35 inch wide door)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (44 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Children's robes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heated floor
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.40 per person, per night. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 195 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: EUR 10 (one-way), (up to 12 years old)
  • Covered self parking fee: EUR 12 per day
  • Covered valet parking fee: EUR 12 per day
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
Tax ID - ATU64911938
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Parties and events are allowed on site
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve high chair. The tax ID number is ATU64911938. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. Parties and events are allowed on site. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children 3 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Travel Charme Ifen
Travel Charme Ifen Hotel
Travel Charme Ifen Hotel Mittelberg
Travel Charme Ifen Mittelberg
Travel Charme Ifen Hotel Kleinwalsertal Mittelberg
Travel Charme Ifen Hotel Kleinwalsertal
Travel Charme Ifen Kleinwalsertal Mittelberg
Travel Charme Ifen Kleinwalsertal
A Rosa Ifen Kleinwalsertal
A ROSA Ifen Hotel Kleinwalsertal
A-ROSA Ifen Hotel Kleinwalsertal Hotel
Travel Charme Ifen Hotel Kleinwalsertal
A-ROSA Ifen Hotel Kleinwalsertal Mittelberg
A-ROSA Ifen Hotel Kleinwalsertal Hotel Mittelberg

A-ROSA Ifen Hotel Kleinwalsertal Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 159 out of 211 reviews
Rating 8 - Good. 42 out of 211 reviews
Rating 6 - Okay. 7 out of 211 reviews
Rating 4 - Poor. 2 out of 211 reviews
Rating 2 - Terrible. 1 out of 211 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

siraj, safwa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the service provided by the hotel staff are really amazing and above my expectations Every thing is greats.
Stayed 2 nights in Jul 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at this resort. The staff and amenities were fantastic. The outdoor infinity pool was incredible (we went there everyday after skiing), the indoor pool and hot tub was also perfect and relaxing. We ski in/out could not be easier and the ski rental (IfenSport) was only steps away from the hotel entrance. One of the best ski in/out resorts we have ever stayed at. All this with ski passes that are 1/3 the cost of skiiing at US resorts. Also, amazing food. All in all, we had an amazing time and hope to come back again in the future!
Stayed 4 nights in Feb 2024

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An amazing hotel in Hirschegg/Mittelberg

This was an amazing stay at Travel Charme Ifen Hotel! Everything was perfect - the room is beautiful and spacious, the facilities are great, staff members are so welcoming and helpful, the area and views from the balcony were breathtaking and the food is delicious. At night there was a piano player which was joyful.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, charming, elegant, warm. Delightful ambience.
Stayed 2 nights in Sep 2019

10/10 Excellent

Nick C K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

F, New York

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Overall, this property is considered one of the best hotels in the whole area. Rooms are well furnished and spacious. The lobby of the hotel is outstanding. The staff are all friendly and professional staff.
Stayed 3 nights in Nov 2018

10/10 Excellent

Sigurtor Holm, Iceland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I want to go again

Great hotel and Amazing Place. You get what you pay for. Great helpful and friendly staff.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel...i like

Great Spa, super facilities, nice people, cool bar and terrasse, good food

10/10 Excellent

JPS, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simply Excellent Experience

In short: Excellent experience. Very friendly and professional staff, well appointed room, beautiful Spa area, good restaurant with a beautiful view. I can only recommend the hotel.

8/10 Good

Matt, Zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice for Wellness & Skiing

nice hotel with excellent wellness facilities (swimming pool, outdoor whirlpool, sauna(s), steambath, gym. :-) Service is friendly but sometimes a bit "mechanical" :-(

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better than perfect!

My wife and I went here for our honeymoon. If there was a word that is above perfect, we would use it! Beautiful surroundings, big rooms, clean, a wide choice of amenities that you struggle to make a choice, friendly staff. A short review does not give this hotel justice. Easily one of the best I have ever stayed at, and you get to use the cable cars and busses for free too! This is the hotel for you if you love the countryside, mountains, and adventure, but also value comfort and style.

10/10 Excellent

Volker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top-Hotel mit erstklassiger Verpflegung

Wir waren eine Woche im Ifen – Hotel. Es hat uns sehr gefallen. Die Zimmer sind ruhig, geschmackvoll eingerichtet. Der Wellnessbereich mit Außenschwimmbad überragend. Und als Krönung die Küche, die sich auf Sternenniveau bewegt. Alles in allem: fünf Sterne!
Stayed 6 nights in Mar 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Oliver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren in den letzten Jahren schon sehr oft in diesem Wellnesshotel und sind auch dieses Mal wieder sehr glücklich und zufrieden gewesen. Das Hotel, der Wellnessbereich, der große Poolbereich und auch die gesamte Umgebung lassen sofort Urlaubsgefühle aufkommen. Wir können das Hotel nur weiterempfehlen.
Stayed 3 nights in Feb 2025

10/10 Excellent

Cinzia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ein fantastischer Aufenthalt, an dem nichts fehlte

Es war einfach alles wundervoll.
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Gut, mehr nicht

Es war gut, aber längst nicht so gut wie ich von A-rosa in Kitzbühel kenne. Zimmer war nicht ganz sauber (Fenster nicht ganz geputzt, z.B.). Man merkt, dass das Personal insgesamt nicht ganz geschult ist.
Stayed 2 nights in Jan 2025

6/10 Okay

Steffen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

5 star hotel with 2 star service

Besides the Spa personelle which was super friendly and forthcoming the rest of the personelle had no clue, whether it was about the surrounding area like how to get ski tickets and how to move around the different towns etc. nor about hotel details. Additionally, they charge you a day spa ticket extra if you want to use the spa at your check out day.
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Guter Spa und tolle Kulinarik

Das Hotel verfügt über eine tolle Kulinarik und qualitativ hochstehende Produkte. Der Spa Bereich ist gross und der Ruheraum mit der Saunawelt biete Platz für erholsame Stunden. Der Beschrieb Executive Room entspricht nicht so ganz dem Beschrieb des Hotels "Doppelzimmer". Das Zimmer war dementsprechend nicht mittelmässig ausgestattet: sehr kleiner TV, bei dem man vom Bett aus nach unten schauen musste, enorm schlechte Kissen (kaum gefüttert), was nicht zu einem guten Schlaf geführt hat. Das Personal war sehr freundlich, einige konnten nur Englisch sprachen und hatten wohl keine Ausbildung in der Hotellerie/Restauration.
Stayed 2 nights in Jan 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Marlon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolut empfehlenswert! Das Ifen Arosa hat meine Erwartungen erfüllt . Die Zimmer sind sauber, modern und sehr komfortabel, das Personal ist freundlich und hilfsbereit, und das Frühstück war ausgezeichnet. Besonders begeistert war ich vom Wellnessbereich – eine perfekte Möglichkeit, zu entspannen. Die Lage ist ideal für Ausflüge und bietet schöne Ausblicke. Ich komme gerne wieder!
Stayed 4 nights in Dec 2024

6/10 Okay

Martina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Hotel top - Service Flop!

Das Zimmer ist schön, ruhig und sauber, Saunen und Pools sind sehr einladend und modern, auch die Jause und Frühstück sind top. Wir haben 6 Wochen vor Aufenthalt bereits gebucht und im Endeffekt 170€ mehr bezahlt als bei aktuellen Angeboten. Auf Nachfrage nach einem Entgegenkommen bekommt man nichts außer der Aussage das gar nichts möglich sei. Das Hotelpersonal kommt einem weder mit einer Gutschrift, Upgrade noch mit Halbpension etc. entgegen, was ich bei einem 5 Sterne Hotel sehr enttäuschend finde.. Trotz tollem Ambiente werden wir deshalb nicht wieder kommen, da wir uns über den Tisch gezogen fühlen, weil wir für selbe Leitung einfach sehr viel mehr bezahlt haben. Ich hätte mir schon erwartet dass die Kundenzufriedenheit bei 300€/Nacht im Vordergrund steht und man uns hier etwas flexibler entgegenkommt. Schade!
Stayed 2 nights in Dec 2024

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir konnten richtig entspannen und haben uns sehr wohl gefühlt. Gerne kommen wir wieder. Auch das Zimmer war sehr schön und komfortabel. Das Personal war sehr freundlich und der Empfang war sehr aufmerksam und freundlich.
Stayed 3 nights in Dec 2024

10/10 Excellent

Alena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024