2/10 Terrible
BYRON, OAKALND
Travelled with family
May 12, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the Laurel Inn at approximately 6:15pm and noticed the entire neighborhood was without power. The hotel front desk staff informed us that we would be able to check in and access our room, but that the estimated restoration time was 10:30pm. We received our room keys (one of which did not work) and eventually located our room. It was dark aside from some light from the window and very hot with no air conditioning, so we deposited our luggage and drove across town to find a restaurant with power.
Upon our return, we were able to turn on the light and notice a number of cleanliness and maintenance issues. These issues included:
Stains and rips/tears/holes in the carpet
Curtains that did not fully close and were stained red with what I hope was wine or rust
A dresser with three drawers, one of which was unusable because it had no handles
Hair on the bathtub rim, and a tub that was turning blue
Non-functioning bathroom exhaust/shower ventilation
Bathroom exhaust/shower ventilation cover held to the ceiling with masking tape
TV remote that did not work and TV that didn’t get any channels when turned on manually
at 2am, we were startled awake by someone furiously trying to enter our room. After realizing what was going on, I immediately latched the deadbolt. The attempts stopped, only to resume 5 minute later with a person successfully opening the door. We stopped the person before they could enter. The hotel staff had assigned another Guest to our room.
BYRON
Stayed 1 night in May 2025