Note fondée sur 838 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Niceville
Publié le 1 avr. 2024
very friendly staff
Commentaires de Gestion de l’hôtel
2 avr. 2024 par General Manager, Gestion de l’hôtel
Dear Matthew, Thank you for the wonderful review of Hilton Garden Inn Montgomery East. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they played a significant role in making your stay with us so memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Francine MoletteGeneral Manager
par un voyageur
Publié le 25 mars 2024
Commentaires de Gestion de l’hôtel
27 mars 2024 par General Manager, Gestion de l’hôtel
Dear Willis, Thank you for the wonderful rating for Hilton Garden Inn Montgomery East! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Francine MoletteGeneral Manager
par un voyageur
Publié le 19 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par General Manager, Gestion de l’hôtel
Dear Tim, Thank you for your kind rating! We are glad you had such a positive experience during your time at Hilton Garden Inn Montgomery East, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Sincerely,Francine MoletteGeneral Manager
par un voyageur
Publié le 19 mars 2024 sur Expedia
The staff continues to be wonderful. Each time I’ve stayed here they have been friendly and welcoming. The property has been clean and well kept. It’s a great location for my visits here.
Commentaires de Gestion de l’hôtel
20 mars 2024 par General Manager, Gestion de l’hôtel
Dear Joseph, We are delighted to hear about your positive experiences at Hilton Garden Inn Montgomery East! Our dedicated staff takes pride in providing friendly and welcoming service to all our guests. It's wonderful to know that you found our property clean, well-kept, and conveniently located for your visits. Thank you for your kind words, and we look forward to welcoming you back soon!Sincerely,Francine MoletteGeneral Manager
par un voyageur
Nice but.....
Publié le 18 mars 2024 sur HotelsThe hotel and room were comfortable and clean although I wasn't entirely sure at first if the bedding had been changed since the last guests were there. The pillows were not properly places and the sheets comforter were not pulled flat. What bothered me the most was that although I'm a gold Hilton Honors member, I was treated like a second class citizen and had to practically beg for a one hour late checkout. Even then, I was only given 30 minutes. I understand there are a lot of rooms to turn over. But I also understand that even after 1pm, rooms are still being cleaned. As a matter of fact, they are still being cleaned up until 3pm check-in. So just leave my room (and probably a few others) for last. Not everyone is asking for a late checkout. At 11am, the parking lot was almost entirely empty. But I guess this is common at Hilton Garden Inns because it's never happened to me at a normal Hilton branded hotel, even in more metropolitan areas.
Commentaires de Gestion de l’hôtel
18 mars 2024 par General Manager, Gestion de l’hôtel
Dear Carrlos, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. While we aim to provide excellent service to all guests, we are sorry that your expectations were not fully met. Additionally, we regret not being able to grant your request for a late checkout due to our high occupancy, especially as a Gold Hilton Honors member. We are grateful for your patience, and we hope to have another opportunity to host you whenever your travels bring you to the area.Sincerely,Francine MoletteGeneral Manager
par un voyageur
Publié le 17 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par General Manager, Gestion de l’hôtel
Dear Kenneth, It is wonderful to know you enjoyed everything about your time at Hilton Garden Inn Montgomery East and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Sincerely,Francine MoletteGeneral Manager
par un voyageur
Publié le 15 mars 2024 sur Expedia
I requested and blocked a connected rooms but couldn’t get them. I had to stay separated from our children. Also the toilet plugged up. I don’t think I got the room worth I paid for.
Commentaires de Gestion de l’hôtel
15 mars 2024 par General Manager, Gestion de l’hôtel
Dear Hiroko, We apologize for the inconvenience you experienced at Hilton Garden Inn Montgomery East. Your satisfaction is important to us, and we regret that we couldn't fulfill your request for connected rooms. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, We hope to have the opportunity to welcome you back for a more satisfying experience.Sincerely,Francine MoletteGeneral Manager
par un voyageur
Publié le 12 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 mars 2024 par General Manager, Gestion de l’hôtel
Dear Catherine, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Sincerely,Francine MoletteGeneral Manager
par un voyageur
Lots of pet hair in carpet.
Publié le 11 mars 2024 sur HotelsCommentaires de Gestion de l’hôtel
13 mars 2024 par General Manager, Gestion de l’hôtel
Dear Lajuan, Thank you for sharing your feedback regarding your recent stay at Hilton Garden Inn Montgomery East. We appreciate your comments and apologize for any inconvenience. Rest assured, cleanliness is a top priority, and we will address this issue promptly to ensure a comfortable experience for all guests. We hope the rest of your stay was pleasant and look forward to welcoming you back for a more enjoyable stay soon.Sincerely,Francine MoletteGeneral Manager
par un voyageur
Publié le 11 mars 2024
Commentaires de Gestion de l’hôtel
31 mars 2024 par General Manager, Gestion de l’hôtel
Dear Jennifer, Thanks for the outstanding rating! We are delighted your time at Hilton Garden Inn Montgomery East was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Sincerely,Francine MoletteGeneral Manager
