Note fondée sur 12 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,8 Service et personnel
3,2 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Mold In Drinking Water!
Publié le 11 févr. 2024 sur HotelsThe location was beautiful but it had its flaws. We travelled from outside of India and hoped to stay in a clean resort and enjoy our time as we attend a wedding. The staff ensured us upon arrival that they only serve filtered water bottles in the rooms. Our room had a water bottle with mold overgrowth in it which was consumed by us unknowingly.
My partner had severe stomach issues the next day and had been suffering from nausea and diarrhea for 2 weeks. We both also have had sinus infection for 2 weeks. Drinking mold water can be fatal to health and is the worst sickness anyone can deal with and we had to suffer throughout the entirety of our trip.
We have reached out to resort to resolve this matter but they are unresponsive.
We had high expectations but don’t be fooled.
I would not recommend this place to international travellers and anyone who expect to stay in a clean resort. I have attached pictures of the bottle from our room. There are black and green spores on the cap area and the bottom. Please never drink water from these bottles. I highly doubt they ever replace it or even clean them. Mold could’ve only grown to this extent if the bottle was left untouched for over a week!
Absolutely horrified with how our health got destroyed by Acacia’s unhygienic practices. We had to travel back to our country to see a doctor and take time off from work to recover.
Devastated financially and emotionally.
par un voyageur
Publié le 6 févr. 2024 sur Expedia
Amazing concierge.
Team handling the restaurant and outdoor area was so nice.
Meghali and Seberius made our trip so memorable.
Food and service was wonderful.
Will stay here again for sure.
par un voyageur
Publié le 3 janv. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
1 juill. 2023 par Hotel Manager - The Acacia Morjim, Gestion de l’hôtel
Dear Mr. HarishWe are so sorry for the experience you had here. We appreciate that you took the time to let us know. We certainly hope to have the opportunity to welcome you back so that you can see the changes we make to correct some of the problems you encountered.Warm Regards.
par un voyageur
Publié le 26 nov. 2022 sur Expedia
A very clean, modern and great place to stay. Located a 10 min walk to the beach and 5 mins from lots of restaurants and bars. Hotel staff were amazing and super friendly. Only issue was that the spa was closed during our stay which was disappointing. Room only gets cleaned upon request.
Commentaires de Gestion de l’hôtel
1 juill. 2023 par Hotel Manager - The Acacia Morjim, Gestion de l’hôtel
Dear Ms RebeccaThank you for your review. We do appreciate that you took time to rate us on expedia about your stay experience. It is through feedback like yours that we are able to learn where we need to improve.The team look forward to your return soon again.regards
par un voyageur
Publié le 25 oct. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
1 juill. 2023 par Hotel Manager - The Acacia Morjim, Gestion de l’hôtel
Dear Mr LudovicThank you for your review. We do appreciate that you took time to rate us on expedia about your stay experience. The team look forward to your return soon again.regards
par un voyageur
Publié le 25 oct. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
1 juill. 2023 par Hotel Manager - The Acacia Morjim, Gestion de l’hôtel
Dear Mr. Ludovic We apologies for your discomfort expressed in the review. We appreciate that you took the time to let us know. It is through feedback like yours that we are able to learn where we need to improve. We certainly hope to have the opportunity to welcome you back so that you can see the changes we make to correct some of the problems you encountered.Warm regards,
par un voyageur
Publié le 17 mars 2022 sur Expedia
Well maintained
Commentaires de Gestion de l’hôtel
3 avr. 2022 par Namita Singh, Gestion de l’hôtel
Dear Mr. Abhay,
Namaste!
Thank you for taking the time and sharing your feedback regarding your
stay! We’re glad that we could make your stay comfortable at The Acacia. We’d be
happy to serve you again with the same hospitality next time you visit.
Thanks & Regards,
Namita Singh
par un voyageur
Poor Service
Publié le 15 nov. 2021 sur HotelsVery unhelpfull staff and management. No proper co-ordination over services; Poor Breakfast, Poor Room service, Not enough staff, Rooms not cleaned daily unless reminded 2-3 times.
Commentaires de Gestion de l’hôtel
12 févr. 2022 par Namita Singh, Gestion de l’hôtel
Dear Mr. Yuvraj
Namaste!
We appreciate your feedback! We would be grateful if you give us an opportunity to make amends and improve your experience during your next stay.
Do stay with us at The Acacia anytime you visit the
city. We’re eager to host you again and serve you with nothing but the best.
Thanks & Regards,
Namita Singh
Hotel Manager
par un voyageur
Publié le 5 mai 2020 sur Expedia
One of the best stay in morjim, beautiful property to watch out sunset on pool side.Amazing atmosphere giving you good vibes.Breakfast spread was just delicious, staff is very genuine, politely and courteous.
They upgraded our room to deluxe with seaview.Taxi is just one call away, I would suggest to book classic superior room near pool side .
Thank you for making our stay such a beautiful and amazing ,and we wish you all the best #Acacia Ocean front Team .
Commentaires de Gestion de l’hôtel
9 mai 2020 par Dhanraj Nabhapur, Gestion de l’hôtel
Dear Ms Shahana,
Greetings from The Acacia Morjim Ocean Front Goa!!
Thank you for taking your valuable time and writing your review here. We are thrilled to know that you had a pleasant and comfortable stay with us, found the atmosphere awesome, found our rooms appealing to eyes, delicious food, and found staff service upto your expectations.
We look forward to welcoming you back again for your future stay with us.
Warm regards,
par un voyageur
Not going to stay again
Publié le 7 janv. 2020 sur HotelsWe had booked a double room however we ended up getting a room where they had literally joined two twin beds together. Quite disappointing really!
Commentaires de Gestion de l’hôtel
7 janv. 2020 par Dhanraj Nabhapur, Gestion de l’hôtel
Dear Sir / Mam,
Greetings from The Acacia Morjim Ocean Front Goa!!
Thank you for taking the time and writing your review here. Kindly do not judge us on the basis of your current stay. Kindly give us another chance to serve you and I ensure you that you will be looked after well.
We look forward to welcome you back again.
