My husband and I were really disappointed with our experience at this property. After dealing with car trouble coming down the mountain, we arrived exhausted and were met with an empty lobby. We waited over 30 minutes with no staff in sight and ended up calling the front desk multiple times. On the third attempt, we finally had to contact Best Western corporate, and they were the ones who got the night attendant to come downstairs. When he finally arrived, the attitude we received made us feel like we were an inconvenience rather than guests. We asked about a king room and were told, very dismissively, that kings are âlimited anywayâ and cost more, even though the parking lot had only two cars in itâand we met both of the other guests the next morning. It was one of those uncomfortable moments where you feel talked down to for even asking. After traveling cross-country, dealing with repeated rental car issues, and arriving sore and tired, this was the last thing we expected. Weâve always appreciated Best Western for its consistency and care, but this stay missed the mark by a lot. We really hope management addresses how late-night guests are treated. A situation like this deserves both acknowledgment and some kind of make-good, because this experience definitely did not reflect the standard weâve come to expect from the brand.