Ratings based on 948 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 2, 2024 on Expedia
Good location to get around but service and staff attention has started to lack a bit as have stayed in this Hotel many times
Comment from Hotel Management
Apr. 28, 2024 by Dietmar Kielnhofer , Hotel Management
Dear Guest,Greetings of the dayWe love hearing that your stay at Grand Hyatt Mumbai was enjoyable! Thank you for taking the time to share your experience.Best RegardsDietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences
by A traveller
Posted Feb. 29, 2024 on Expedia
Staff at this hotel are fantastic the food is very good but the first floor pool area was dirty they need to clean the area and pool everyday as other hotels.the club lounge is good but the rooms don’t have that fresh feel after being cleaned which you get at other 5star hotels.
Comment from Hotel Management
Apr. 28, 2024 by Dietmar Kielnhofer , Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us.We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. Rest assured we will convey this to our team for better flow of services in future.We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences
by A traveller from New York
Posted Feb. 29, 2024 on Expedia
Great staff and wonderful clean hotel.
Comment from Hotel Management
Apr. 28, 2024 by Dietmar Kielnhofer , Hotel Management
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences
by A traveller
Posted Feb. 27, 2024 on Hotels
Comment from Hotel Management
Apr. 28, 2024 by Dietmar Kielnhofer , Hotel Management
Dear Guest,We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. Rest assured we will convey this to our team for better flow of services in future.We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences
by A traveller
Posted Feb. 27, 2024 on Expedia
Very good service
Comment from Hotel Management
Apr. 28, 2024 by Dietmar Kielnhofer , Hotel Management
Dear Guest,Greetings of the dayWe love hearing that your stay at Grand Hyatt Mumbai was enjoyable! Thank you for taking the time to share your experience.Best RegardsDietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences
by A traveller
WORST AFTER SALES
Posted Feb. 26, 2024 on HotelsI booked 2 rooms with breakfast for my boss and my colleague in this hotel. Upon check in they were advised that they need dont have breakfast on the reservation and they need to pay. My boss paid for 2 breakfasts. I have been sending email and calling the hotel for almost 2 weeks, but they have been transferring my call from one person to another person. No response to the email. I spoke with one of the receptio and mentioned the charges were reversed but i did ot get any email confirmation.
Comment from Hotel Management
Apr. 28, 2024 by Dietmar Kielnhofer , Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us.We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. Please send us an email at drishty.gandhi@hyatt.com and our colleague will get in touch with you.We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences
by A traveller
Excellent everything
Posted Feb. 21, 2024 on HotelsComment from Hotel Management
Apr. 28, 2024 by Dietmar Kielnhofer , Hotel Management
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences
by A traveller
Posted Feb. 20, 2024 on Expedia
Great location, Great Food ans good rooms
Comment from Hotel Management
Apr. 28, 2024 by Dietmar Kielnhofer , Hotel Management
Dear Guest,Thank you for your kind review. We are glad you had a great experience at our hotel. We look forward to your next visit soon.Warm Regards,Dietmar KielnhoferGeneral Manager, Grand Hyatt Mumbai Hotel and Residences
by A traveller
Posted Feb. 11, 2024 on Expedia
Ok. Breakfast requesting any drinks too mutiple attempts. WiFi is super poor speed. Alot of mosiquos in area. Otherwise good
Comment from Hotel Management
Feb. 14, 2024 by Dietmar Kielnhofer, Hotel Management
Dear Guest,Thank you for taking the time out to share this review with us.We regret to learn that your experience with Grand Hyatt Mumbai did not meet with your expectations. We are more concerned to read about the inconveniences you faced in regards to our services.We value every feedback that we receive from our guests and look at it as an opportunity to improve our hospitality and services and as such take them very seriously. We have made a note of your feedback and certainly will share the same with our Team to ensure a better hospitality experience as it holds a high value to us.On behalf of the entire team, we wish you well and look forward to host you back in our hotel with all good intentions of turning around your experience with us.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences
by A traveller
Posted Feb. 10, 2024 on Hotels
Comment from Hotel Management
Feb. 14, 2024 by Dietmar Kielnhofer , Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us.We regret to learn that your stay was not up to your expectations and we would sincerely like to apologise for any inconvenience caused. Rest assured we will convey this to our team for better flow of services in future.We truly hope to have the chance to welcome you back again in order to ensure that your expectations will be exceeded.Warm Regards,Dietmar Kielnhofer General Manager, Grand Hyatt Mumbai Hotel and Residences
