The hotel in itself is good. Staff is very cooperative and congenial.
The only budget hotel in the area which is worth staying considering how chaotic and dirty west kurla is.
I checked into hotel zillion executive on December 31st, 2024. Upon walking into the room I noticed that the bathroom ceiling was leaking and we informed the employees who said that there was nothing they could do. We accepted this. We removed the bed sheet from the bed and immediately a bed bug was apparent. We informed the staff and they said they would clean the room, But we felt very uncomfortable given the other conditions (humid and hot air, windowless room, cracking walls) and knew the problem was not so easily addressed by a simple cleaning. We told the staff we were leaving and one member aggressively asked if we were threatening him. The hotel refused to process a refund in the moment. It was completely terrible conditions and terrible service.
Travelling from USA with family we are accustomed to certain amenities. Even though our room had no window, carpets or artwork it ticked all the boxes. The room was clean, bright, had comfortable mattresses and the wifi connection was good. To our surprise the room included a hot breakfast. I would stay here again.
Book something better. The location of this hotel is not in a decent area. The rooms are extremely small, felt like sleeping in a coffin. No decent restaurant nearby.
Was expecting hair dryer, iron box, extra table facilities. Got bit upset when I couldnât find it. Also there were random door knocks in our room. I wouldâve felt little unsafe if I stayed alone. I appreciate the reception deskâs service and language proficiency.