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Best Western Nairobi Upper Hill

3.5 star property
3.5-star Colonial hotel in Kilimani

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Photo gallery for Best Western Nairobi Upper Hill

Reception
Exterior
Restaurant
Exterior
Property grounds

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Business services

Explore the area

View in a map
2nd Ngong Avenue, Nairobi
  • Place, Uhuru Park
    ‪8 min walk‬
  • Place, Nairobi Hospital
    ‪10 min walk‬
  • Place, Central Park
    ‪12 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Connecting Rooms

Family Room, Multiple Beds, Connecting Rooms

Family Room, Multiple Beds, Connecting Rooms

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Standard Room, 1 Twin Bed (Cozy Room)

In-room safe, desk, free cribs/infant beds, free WiFi

Standard Room, 1 Twin Bed (Cozy Room)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, free cribs/infant beds, free WiFi

Superior Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

In-room safe, desk, free cribs/infant beds, free WiFi

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for One Bedroom Suite Garden View

Terrace/patio

One Bedroom Suite Garden View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchenette (View)

Suite, 1 King Bed, Kitchenette (View)

Suite, 1 King Bed, Kitchenette (View)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite-Garden View

Family Suite-Garden View

Family Suite-Garden View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Nairobi

Kilimani stay.Within a 15-minute walk of this Kilimani hotel, you'll find Uhuru Park and Nairobi Hospital. Kenya Railway Golf Club and Central Park are also within 2 miles (3 km).

What's nearby

  • Uhuru Park - 8 min walk - 0.7 km
  • Nairobi Hospital - 10 min walk - 0.9 km
  • Central Park - 12 min walk - 1.0 km
  • University of Nairobi - 20 min walk - 1.7 km
  • Kenyatta International Convention Centre - 2 min drive - 1.9 km

Getting around

  • Syokimau Station - 24 min drive
  • Nairobi (WIL-Wilson) - 11 min drive

Restaurants

  • ‪Bricklayers Arms - ‬18 min walk
  • ‪Alan Bobbes Bistro - ‬1 min walk
  • ‪Java KMA - ‬11 min walk
  • ‪Newlife Vegetarian Dishes - ‬7 min walk
  • ‪Burrito Bar - ‬10 min walk

About this property

Best Western Nairobi Upper Hill

3.5-star Colonial hotel in Kilimani
There are 4 restaurants on site, along with a snack bar/deli. Public spaces have free WiFi. Event space at this hotel measures 624 square feet (58 square meters) and includes conference space. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Best Western Nairobi Upper Hill. Self parking is free.

This 3.5-star Nairobi hotel is smoke free.

  • 84 guestrooms or units
  • 4 dining venues
  • Meeting rooms
  • 624 sq ft of conference space
  • 58 sq m of conference space
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Elevator
  • No smoking on site
Best Western Nairobi Upper Hill offers 84 accommodations with safes and complimentary bottled water. Premium satellite television is provided.

Bathrooms include showers and complimentary toiletries. This Nairobi hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and hair dryers can be requested.

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 10 to 15 for adults and USD 8 to 12 for children
  • 4 restaurants
  • Snack bar/deli

Things to do

  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • 55-inch TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Best Western Nairobi Upper Hill

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 to 15 for adults, and USD 8 to 12 for children
  • Airport shuttle fee: USD 25 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Country Lodge Nairobi
Country Nairobi
Town Lodge Upper Hill Nairobi Hotel
Town Lodge Upper Hill Hotel
Town Lodge Upper Hill Nairobi
Town Lodge Upper Hill
Country Hotel Nairobi

Best Western Nairobi Upper Hill Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 182 out of 271 reviews
Rating 8 - Good. 67 out of 271 reviews
Rating 6 - Okay. 14 out of 271 reviews
Rating 4 - Poor. 3 out of 271 reviews
Rating 2 - Terrible. 5 out of 271 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

ROBERT, San Jose

Stayed 1 night in Jan 2026

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Yes all good
Stayed 5 nights in Nov 2025

8/10 Good

Steven, Hamden

Stayed 1 night in Dec 2025

2/10 Terrible

Agudor Kwaku

Business traveller
Liked: Cleanliness, staff & service, amenities
I booked on the platform for room and breakfast to get to the hotel to be told, breakfast was not part of my booking. That’s was not pleasing. And had to spend more than I budgeted for. I am highly disappointed.
Stayed 3 nights in Dec 2025

6/10 Okay

Steven, Hamden

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The room was small but had everything needed. I thought my wife phone was Vibrating but later found out it was next-door. However, the breakfast made up for everything it was excellent.
Stayed 1 night in Nov 2025

10/10 Excellent

James, Sacramento

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, with “Great” staff members that go beyond personal service!!!!
Stayed 11 nights in Nov 2025

10/10 Excellent

John

Stayed 1 night in Nov 2025

2/10 Terrible

Rosanna

Stayed 1 night in Nov 2025

8/10 Good

Binalakshmi, Bronx

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent breakfast. Friendly and accommodating staff.
Stayed 7 nights in Oct 2025

10/10 Excellent

XINGXING

Stayed 3 nights in Nov 2025

4/10 Poor

Septo, Jakarta

Disliked: Staff & service
Stayed 4 nights in Nov 2025

10/10 Excellent

XINGXING

Stayed 3 nights in Nov 2025

8/10 Good

AMANDA

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff - they introduced me to masala tea and I have been hooked ever since.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kennedy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, wonderful staff
Stayed 1 night in Sep 2025

10/10 Excellent

Erin

Stayed 4 nights in Sep 2025

10/10 Excellent

Arie

Stayed 3 nights in Sep 2025

10/10 Excellent

Wienczyslawa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a very big hotel with a beautiful swimming pool, restaurant, breakfast and even more wonderful staff.
Stayed 4 nights in Aug 2025

10/10 Excellent

Justise

Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Gerbern, Montreal

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful and friendly staff, clean, close to everything.
Stayed 12 nights in May 2025

8/10 Good

Epiphane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good safety. Staffs were very friendly and helpful. Very good breakfast service
Stayed 3 nights in May 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go-to hotel whenever I'm in Nairobi. I just love it - the location, price, condition of the facility, kindness and professionalism of the staff are unmatched. I only had one problem during this stay - internet problems that drove me to the hotel next door to use THEIR WiFi. Problem was resolved by the next day.
Stayed 3 nights in May 2025

10/10 Excellent

Elysee

Liked: Cleanliness, staff & service, property conditions & facilities
staff was wonderful . breakfast excellent ! lots of choices . and nice pool
Stayed 1 night in May 2025

6/10 Okay

Nathan

Liked: Staff & service, amenities
Small rooms. Did not ask what bed size i need. Breakfast, can do with a little more variety, not the greatest.
Stayed 2 nights in May 2025