2/10 – Terrible
Brian A.
26 mai 2025
Points forts : Propreté
Miserable Experience
I want to say that the house itself was fine. My wife and I miserable experience is because of Gabriel. On our third night there the hot water heater stopped working so we no longer had hot water. I notified him the following morning, but after a couple of message back and forth no one came out that day even though I said at one point that we would be at the property the rest of the day. Someone finally did come out the next day after I messaged him again in the afternoon. When the plumbing company came they saw that the hot water heater was leaking and no longer operable. They also said that this was going to have to be a special order since they did not have anything in stock that would fit. At this point I had called and left a voicemail for Gabriel asking for another place if possible but to call so we could talk so we would not have to go another day without hot water. He emailed and said there was nothing else available. At this point my wife and I booked a different place so we could have hot water and I asked for a partial refund, but Gabriel refused. We left this property in the condition that we found it and went to the new place. On the Friday before we were to leave I got a call from the plumbing company asking to schedule an install. So I called VRBO asking them to see if I could get a refund. They brought Gabriel on and he was combative and rude and did not want to talk and hung up on me. I would not recommend this place because of Gabriel.
Brian A.
Séjour de 9 nuits en mai 2025