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Embassy Suites by Hilton Franklin Cool Springs

3.5 star property
3.5-star hotel near CoolSprings Galleria

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Photo gallery for Embassy Suites by Hilton Franklin Cool Springs

Relax in a spacious lobby with high ceilings, multiple balconies, and comfortable seating areas.
Experience the tranquil atmosphere of our central courtyard, surrounded by lush greenery and comfortable outdoor seating.
Stunning hotel building with a modern design and landscaped surroundings.
Work in style with a desk and two chairs, overlooking a lush forest view.
Enjoy a vibrant atmosphere with food and beverage stations, wooden tables, and lush greenery.

Popular amenities

  • 24/7 front desk
  • Pool
  • Housekeeping
  • Parking available
  • Laundry

Explore the area

Map
820 Crescent Centre Dr, Franklin, TN, 37067
  • CoolSprings Galleria
    ‪1 min drive‬
  • The Factory
    ‪6 min drive‬
  • Franklin Theatre
    ‪8 min drive‬
  • Nashville, TN (BNA-Nashville Intl.)
    ‪27 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking (2 Rooms)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Non Smoking (2 Rooms)

9.2 out of 10
Wonderful
(81 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Non Smoking

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, Accessible, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Premium Suite, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 51 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, One King Bed, Non-Smoking

Premium bedding, in-room safe, desk, blackout drapes

Suite, One King Bed, Non-Smoking

9.2 out of 10
Wonderful
(28 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Premium Suite, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Suite, 2 Double Beds, Non Smoking

  • 47 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking, Corner

Premium bedding, in-room safe, desk, blackout drapes

Premium Suite, 1 King Bed, Non Smoking, Corner

9.4 out of 10
Exceptional
(3 reviews)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Suite, Accessible, Non Smoking

9.4 out of 10
Exceptional
(11 reviews)
  • 47 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Suite Two Double and One Sofa Bed Corner

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Suite Two Double and One Sofa Bed Corner

9.0 out of 10
Wonderful
(22 reviews)
  • 55 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, One King Bed, Non-Smoking

Premium bedding, in-room safe, desk, blackout drapes

Suite, One King Bed, Non-Smoking

8.4 out of 10
Very good
(5 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Allergy Friendly, Corner (2 Rooms)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 2 Double Beds, Allergy Friendly, Corner (2 Rooms)

  • 55 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Suite, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 47 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Suite, Accessible, Non Smoking

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite Two Double and One Sofa Bed Non-Smoking

Premium bedding, in-room safe, desk, blackout drapes

Standard Suite Two Double and One Sofa Bed Non-Smoking

8.4 out of 10
Very good
(79 reviews)
  • 47 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Presidential Suite, Non Smoking

Presidential Suite, Non Smoking | Living area

Presidential Suite, Non Smoking

  • 139 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Corner Suite, Two Double Beds, Non-Smoking

Premium bedding, in-room safe, desk, blackout drapes

Premier Corner Suite, Two Double Beds, Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • 55 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Corner

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Non Smoking, Corner

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Non Smoking

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Allergy Friendly (2 Rooms)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 2 Double Beds, Non Smoking, Allergy Friendly (2 Rooms)

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

  • Sleeps 4
  • 1 King Bed

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About the area

Franklin

In Franklin .You'll find Aspen Grove Park and CoolSprings Galleria within 2 miles (3 km) of this hotel. Saint Thomas Medical Partners and Iasis Health Care are also within 3 miles (5 km).

What's nearby

  • CoolSprings Galleria - 1 min drive - 1.4 km
  • Aspen Grove Park - 2 min drive - 1.4 km
  • The Factory - 6 min drive - 6.9 km
  • Franklin Theatre - 8 min drive - 8.2 km
  • Carnton Plantation - 9 min drive - 9.3 km

Getting around

  • Nashville Riverfront Station - 18 min drive
  • Nashville International Airport (BNA) - 23 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Culver's - ‬4 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Buffalo Wild Wings - ‬4 min drive

About this property

Embassy Suites by Hilton Franklin Cool Springs

3.5-star hotel near CoolSprings Galleria
Embassy Suites by Hilton Nashville South Cool Springs offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 16000 square feet (1486 square meters) and includes a conference center. A vending machine, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Embassy Suites by Hilton Nashville South Cool Springs. For a fee, parking is available.

This 3.5-star Franklin hotel is smoke free.

  • 1 building
  • 250 guestrooms or units
  • 9 levels
  • Meeting rooms
  • 16000 sq ft of conference space
  • 1486 sq m of conference space
  • Built in 2001
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Embassy Suites by Hilton Nashville South Cool Springs offers 250 accommodations with laptop-compatible safes and complimentary newspapers. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

Arabic, English, Spanish

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom
  • Travel crib

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Secured self parking on site (USD 12 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 37-inch LCD TV with premium cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 75.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 45 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Secured self parking fee: USD 12 per day (in/out privileges)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Nashville
Embassy Suites Nashville South/Cool Springs
Embassy Suites Nashville South/Cool Springs Franklin
Embassy Suites Nashville South/Cool Springs Hotel
Embassy Suites Nashville South/Cool Springs Hotel Franklin
South/Cool
Embassy Suites Nashville South/Cool Springs
Embassy Suites by Hilton Nashville South Cool Springs Hotel
Embassy Suites by Hilton Nashville South Cool Springs Franklin

Embassy Suites by Hilton Franklin Cool Springs Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 548 out of 1002 reviews
Rating 8 - Good. 197 out of 1002 reviews
Rating 6 - Okay. 109 out of 1002 reviews
Rating 4 - Poor. 87 out of 1002 reviews
Rating 2 - Terrible. 61 out of 1002 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

SENORA

Stayed 2 nights in May 2025

8/10 Good

Peter

Stayed 1 night in Jun 2025

10/10 Excellent

Robert, Crowley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, amenities
Location.
Stayed 1 night in Mar 2025

8/10 Good

Andrew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient and family friendly. My family loved the breakfast.
Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Stayed 3 nights in Apr 2025

8/10 Good

Robert

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay! The only complaint was the garbage by the ice machine was overflowing for a couple of days. Other than that we were completely satisfied!
Stayed 1 night in Apr 2025

8/10 Good

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2025

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

6/10 Okay

jennifer

Travelled with partner
Disliked: Property conditions & facilities
Evening snacks were minimal and rooms are dark and dreary. The lighting is horribly dim and sad need some brighter lights!!
Stayed 1 night in Apr 2025

6/10 Okay

Britney

Liked: Staff & service
Disliked: Cleanliness
Staff was super nice. Breakfast bar was great. The room itself was not cleaned well at all though. We have stayed there a few times in the past and it was never a problem in the past.
Stayed 3 nights in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bailee was wonderful at check-in
Stayed 1 night in Apr 2025

4/10 Poor

Jonathan, La Vergne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure why someone will decide to put breakfast food at some corner and you have to ask the cook at the kitchen for him to give you two pieces. If you can't do breakfast buffet, change your policies and let guest know. Pool was NOT heated even though the weather was 70s outside and it is still spring. This is the worst experience with Embassy Suites. Disappointing
Stayed 1 night in Apr 2025

10/10 Excellent

Domonique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected for an Embassy Suites in general. My only complaint was, I found out upon arrival parking was extra. I’ve never paid for parking at a hotel unless it was in a downtown area.
Stayed 1 night in Apr 2025

10/10 Excellent

shana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was THE BEST hotel experience I had EVER received!!
Stayed 2 nights in Apr 2025

4/10 Poor

Jessica

Travelled with family
Liked: Cleanliness, property conditions & facilities

Embassy by Hilton

It was average, the worst part is the parking it’s not included, there are 250 other places to choose from that include parking
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Lauren

Stayed 1 night in Apr 2025

10/10 Excellent

Tom

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Furniture is a bit dated but the facility is good. I could t get a late checkout as requested…first time in 20 years I was told No…I suppose it had to happen eventually
Stayed 1 night in Apr 2025

10/10 Excellent

Freddie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience
Stayed 1 night in Dec 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at the Embassy Suites
Stayed 1 night in Mar 2025

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ive stayed at Embassy suites for over 20 years this place was nice but I usually book Embassy suites because of the free parking Did not like to pay for parking since its was out of the city (nashville) .Nice place and friendly just wont book here again because pay for parking, plenty to choose from that have free parking.
Stayed 1 night in Mar 2025

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025