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Casa Lucy

2.5 star property
Enjoy the free WiFi at this Natales B&B

Choose dates to view prices

Photo gallery for Casa Lucy

Interior
Interior
Lobby
Daily continental breakfast for a fee
Iron/ironing board, free WiFi, bed sheets

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Housekeeping

Explore the area

View in a map
Miraflores 969, Natales, Magallanes y la Antartica chilena, 6160000
  • Place, Plaza de Armas
    ‪12 min walk‬
  • Place, Costanera
    ‪19 min walk‬
  • Place, Puerto Natales Casino
    ‪20 min walk‬
  • Airport, Puerto Natales (PNT-Teniente J. Gallardo)
    ‪14 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed, Private Bathroom

Iron/ironing board, free WiFi, bed sheets

Standard Double Room, 1 Double Bed, Private Bathroom

10.0 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Double Room, Private Bathroom

Iron/ironing board, free WiFi, bed sheets

Double Room, Private Bathroom

  • 28 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Double Room, 1 Queen Bed

Iron/ironing board, free WiFi, bed sheets

Superior Double Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the area

Puerto Natales

Seaside stay .Within a 15-minute walk of the B&B, you'll find Última Esperanza Fjord and Plaza de Armas. Centro Cultural Natalis and History Museum are also within 2 miles (3 km).
View more B&B in Puerto NatalesOpens in a new window

What's nearby

  • Plaza de Armas - 12 min walk - 1.1 km
  • History Museum - 17 min walk - 1.4 km
  • Costanera - 19 min walk - 1.7 km
  • Puerto Natales Casino - 20 min walk - 1.7 km
  • Cueva del Milodon - 2 min drive - 1.4 km

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 24 min drive

Restaurants

  • ‪Alveoli Bakery - ‬1 min walk
  • ‪La Picada de Carlitos - ‬10 min walk
  • ‪El Brisket - ‬12 min walk
  • ‪Yume - ‬5 min walk
  • ‪Café Kawesqar - ‬11 min walk

About this property

Casa Lucy

Enjoy the free WiFi at this Natales B&B
Casa Lucy offers its guests tour/ticket assistance. Public spaces have free WiFi. Free self parking is available.

This Natales bed & breakfast is smoke free.

  • 1 guestroom or unit
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • No smoking on site
Guest accommodations at Casa Lucy offer hair dryers and complimentary toiletries. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

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  • Housekeeping
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free self parking on site

Food and drink

  • Daily continental breakfast available 6:00 AM to 9:30 AM for a fee: USD 20 for adults and USD 15 for children

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

More

  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 1 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 6 AM - midnight

Front desk staffed during limited hours

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 20 for adults and USD 15 for children
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Casa Lucy B&B Natales

Casa Lucy B&B

Casa Lucy Natales

Casa Lucy Puerto Natales

Casa Lucy Natales

Casa Lucy Bed & breakfast

Casa Lucy Bed & breakfast Natales

Frequently asked questions

How close is Casa Lucy to the airport?

Casa Lucy is 6.9 mi (24-min drive) away from the Puerto Natales (PNT-Teniente J. Gallardo) airport, the closest popular airport to the property.

Does Casa Lucy have an airport shuttle?

Airport shuttle services are not available at Casa Lucy.

Does Casa Lucy offer free breakfast?

Free breakfast isn’t provided at Casa Lucy, but continental breakfast is offered for a fee of USD 20 for adults and USD 15 for children. It's available every day from 6:00 AM to 9:30 AM.

Is there a casino at Casa Lucy?

No, there is no casino at this bed & breakfast, but Puerto Natales Casino (17-min walk) is nearby.

What time is check-in at Casa Lucy?

Check-in start time: 1 PM; Check-in end time: midnight.

Is there free parking at Casa Lucy?

This bed & breakfast offers free self parking.

Does Casa Lucy have a pool?

Casa Lucy does not have a pool.

Does Casa Lucy have a spa?

There are no spa services available at this bed & breakfast.

How close is Casa Lucy to downtown Natales?

Casa Lucy is 0.1 mi away from Puerto Natales.

Casa Lucy Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 51 out of 61 reviews
Rating 8 - Good. 9 out of 61 reviews
Rating 6 - Okay. 1 out of 61 reviews
Rating 4 - Poor. 0 out of 61 reviews
Rating 2 - Terrible. 0 out of 61 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Bianca

Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful from the greeting to the room, the facilities, and the breakfast. I really enjoyed my stay here and can highly recommend the place.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bed and breakfast. Everything was clean and prepared for us and señora Lucy is the best.
Stayed 3 nights in Nov 2024
Verified

6/10 Okay

Jessica

Liked: Property conditions & facilities
The place was spotlessly clean and super hot water. Short walk to the bus station, great restaraunts and the main plaza
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

EUNPIL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good to stay
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Prof Gokhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay

A basic but nice bed and breakfast. The hosts are very attentive and friendly.
Stayed 2 nights in Nov 2022
Verified

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay in town. The owners were extremely nice people who always made sure everything was good. Also, the breakfast they offered each morning was delicious and plenty. Will definitely stay at Casa Lucy next time I visit!
Stayed 6 nights in Jan 2024
Verified

10/10 Excellent

Luciana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lucy was a fantastic host! The breakfast was the best we had in natales!
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Lenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lucy is very helpful throughout our stay.
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Zhenwen

Liked: Cleanliness, amenities, property conditions & facilities
It is clean. The owner is nice. Location is convenient.
Stayed 4 nights in Jan 2025
Verified

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, basic accommodations, with no frills.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Jeff

Liked: Property conditions & facilities, room comfort
Lucy made us feel as if we were guests in her home.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Senora Lucy was very helpful. Very clean and good breakfast.
Stayed 4 nights in Feb 2023
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Lucy is a kind and helpful host. Our room was large and comfortable.
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lucy is an incredible host. She is flexible, kind and very willing to help to make your stay great. We greatly enjoyed our stay and highly recommend it. We were able to walk to and from the bus station in 8 minutes which made our traveling that much easier.
Stayed 3 nights in Jan 2023
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Lucy offered a great stay, with a generous and delicious breakfast. Our room was clean and quite large. Lucy offered us help with anything we needed during our 4 day stay. We were able to walk around town and out to dinner right from our room, through nice neighborhoods. I will definitely stay there again when I visit Puerto Natales.
Stayed 5 nights in Jan 2024
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lucy was very attentive, and helpful. I needed help to get tours and good, and she made sure I got what I needed.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 5 nights and were sad to leave. We were welcomed by the owner, Dona Lucy and she explained how to gain access to the property and showed us our room. The room was extremely clean, the bed and linens very comfortable and the room very roomy. Upon return every afternoon or night, we were asked what time we wanted breakfast. We were always offered our choice of eggs. We had bread and a toaster at our table, along with yogurt, juice, tea/coffee, cheese, ham and cereal was available. We hated leaving and felt very much at home with a caring owner that ensured that we were comfortable and at home in her B&B.
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

Yuliya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lucy's was one of the most welcoming houses throughout my South American trips. Aside from clean and comfortable bed and towels, spacious room with excellent powerful hot shower, perfect location next to bus depot, the best of all is a nicest, warmest host Lucy. She made me feel like I returned home and made sure I had ample breakfast in the morning before leaving the house, bus tickets or tours in order, and a hot tea before going to sleep. I would never forget how she waited for me till late at night to come back from the trek. In all my history of travelling all over the world, no host cared about their guests as much as Lucy. If I ever go back to Puerto Natales Lucy would be one of the main reasons to do so. Thank you, Lucy, for your hospitality! Tip: book all your activities with Lucy. I had pre-booked mine and still regret it. I should have waited and would have had much better experience.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Fung Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
溫馨的民宿，老闆娘雖然不懂英語，但能利用翻譯溝通，環境十分整潔，洗澡水力及熱水好好，床褥都十分舒適，地點都近巴士站
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excelente desayuno

Muy amable Lucy, flexible en cuanto a horario desayuno
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Darcicly de Souza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Atendimento especial.

Fomos muito bem recebidos por Dona Lucy, sempre atenciosa, disposta a atender nossas necessidades. Local limpo, ótima localização, próximo à rodoviária, calefação ok, chuveiro muito bom e cama muito confortável. Café da manhã atendeu minhas expectativas. O diferencial é o atendimento.
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Luis Gonzaga

No hay duda acerca de las ventajas de estar alojado en esta propiedad familiar con una dotación cómoda y ubicación excepcional, a distancia corta del terminal de transporte y del sector comercial de tiendas y restaurantes de esta acogedora ciudad. Recomendado!
Stayed 7 nights in Dec 2023
Verified

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tout parfait, allez y les yeux fermés

Tout était parfait, à 10min de la station de bus. La literie est top, l’accueil parfait. Le petit déjeuner est complet, et peut être pris très tôt selon les horaires de bus. Les chambres sont encore mieux en vrai, super rapport qualité prix
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

José Cícero

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente atendimento e custo x benefício

Gostamos muito da experiência de ficarmos hospedados na Casa Lucy. A proprietária é muito atenciosa e recebe todos muito bem. O café da manhã era servido de acordo com o horário que nós precisássemos. A colchão é muito confortável e os lençóis e toalhas de excelente qualidade. Recomendo muito!
Stayed 4 nights in Mar 2023
Verified

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente custo-benefício

A Casa Lucy se encontra em um lugar estratégico em Puerto Natales, a anfitriã é muito gentil, educada e adora ajudar no que pode. Não existem horários para o café da manhã, ela deixa que você escolha o horário que melhor lhe convier, uma experiência muito rara. O café da manhã é diversificado e muito bom, acima até de um padrão de Hotelaria. Gostei muito de tudo, casa limpa, edredons macios, boas camas, chuveiro com água quente e calefação. Lucy me ensinou a usar a calefação para secar algumas roupas, mostrando o quanto ela se atenta aos detalhes e se preocupa com uma excelente estadia. 5 estrelas por próprio merecimento, não conseguiria dar uma nota abaixo disso.
Stayed 5 nights in Feb 2023