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Grey Street Hotel

3.5 star property
3.5-star eco-certified hotel near Castle Keep

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Photo gallery for Grey Street Hotel

Exterior
Couples treatment rooms, body treatments, hot stone massages
Lobby sitting area
Junior Suite
Daily full breakfast (GBP 15 per person)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Room service
  • Spa
  • Bar
  • 24/7 front desk

Explore the area

Map
2-12 Grey Street, Newcastle-upon-Tyne, England, NE1 6EE
  • Castle Keep
    ‪3 min walk‬
  • St. James' Park
    ‪9 min walk‬
  • Quayside
    ‪10 min walk‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Twin Room

Premium bedding, in-room safe, individually decorated, desk

Standard Twin Room

  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Premium bedding, in-room safe, individually decorated, desk

Junior Suite

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Newcastle-upon-Tyne

City center stay.Within a 10-minute walk of this Newcastle City Center hotel, you'll find Castle Keep and Tyne Bridge. Chinatown and Quayside are also within half a mile (1 km).

What's nearby

  • Castle Keep - 3 min walk - 0.3 km
  • Chinatown - 7 min walk - 0.7 km
  • St. James' Park - 9 min walk - 0.8 km
  • Quayside - 10 min walk - 0.9 km
  • Gateshead Millennium Bridge - 12 min walk - 1.0 km

Getting around

  • Monument Station - 5 min walk
  • Newcastle Central Station - 6 min walk
  • Newcastle Intl. Airport (NCL) - 14 min drive

Restaurants

  • ‪Miller & Carter - ‬1 min walk
  • ‪Revolución de Cuba - ‬3 min walk
  • ‪Alvinos - ‬2 min walk
  • ‪Old George Inn - ‬3 min walk
  • ‪Flares - ‬1 min walk

About this property

Grey Street Hotel

3.5-star eco-certified hotel near Castle Keep
Grey Street Hotel offers its guests a full-service spa. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. The eco-certified Grey Street Hotel also features a terrace, concierge services, and laundry facilities.

This 3.5-star Newcastle-upon-Tyne hotel is smoke free.

  • 49 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Elevator
  • No smoking on site
  • Bar or lounge
Grey Street Hotel offers 49 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually decorated. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is open select days.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Polish

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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Weekend full breakfast available 8:00 AM to 10:30 AM for a fee: GBP 15 for adults and GBP 7.50 for children
  • A bar/lounge

Things to do

  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • TV

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between December 24 and December 26.
The property is closed: Christmas Eve and Christmas Day.
The following facilities are closed on Monday, Tuesday, and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

  • Pets: GBP 20.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 35.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 15 for adults and GBP 7.5 for children
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Grey Street Hotel Hotel
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Newcastle-upon-Tyne
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Hotel Hotel Newcastle-upon-Tyne

Grey Street Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 625 out of 1000 reviews
Rating 8 - Good. 263 out of 1000 reviews
Rating 6 - Okay. 79 out of 1000 reviews
Rating 4 - Poor. 24 out of 1000 reviews
Rating 2 - Terrible. 9 out of 1000 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Peter

Stayed 1 night in Mar 2025

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good location. Room was big and comfortable. When we got to our room there was 3 bottles behind the curtain from the previous guests
Stayed 2 nights in Mar 2025

8/10 Good

Samantha

Stayed 2 nights in Feb 2025

10/10 Excellent

Claire

Liked: Cleanliness, property conditions & facilities, room comfort

Newcastle excellent time

It was amazing, nothing was too much trouble for anyone
Stayed 2 nights in Mar 2025

10/10 Excellent

Lynsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visiting daughter who is at university

Weather was ok, a bit chilly and windy, but didn’t rain.
Stayed 2 nights in Mar 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location and atmosphere - but noisy

Beautiful hotel, in great inner city location - couldn't be better for accessing what Newcastle and the North East has to offer. The downside to this hotel is that you can hear what is going on in the rooms around you. Three nights of the four we stayed at the Grey Street Hotel we were woken by our neighbours - who in all but one instances weren't being particularly loud, just having a conversation.
Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay Feb 2025

Amazing stay, friendly welcome, very clean room. Check in and out process was simple and the location is perfect for bars and restaurants. Very dissappointing that the king size bed was two large singles pushed together however.
Stayed 1 night in Feb 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend in Newcastle

Lovely hotel. Very clean room friendly staff. In city centre close to bars and restaurants. Would definitely recommend and will be staying again on future trips to Newcastle.
Stayed 2 nights in Feb 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Lynn

Travelled with partner
First time staying here as thought we’d try a different hotel in the Toon Check in great 👍, staff polite and informative Hotel location great for access to city centre We were going to Theatre Royal that evening so hotel was very very handy as only a 2 min walk away
Stayed 1 night in Feb 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Fab location

Stay nice, good location. Mostly nicely decorated and clean but decorative pillows had stains and the bin hadn’t been emptied from before we arrived
Stayed 1 night in Feb 2025

10/10 Excellent

Alan

I have stayed at this hotel a few times and it never fails to impress. Great staff, very good comfort and sleep quality and excellent breakfast. Situated on Grey Street, in city centre. Excellent!
Stayed 1 night in Feb 2025

2/10 Terrible

James

Disliked: Staff & service

Rude manager

Reception staff didn't seem to know what they were doing. 'Manager' (Matt) was rude, arrogant and unhelpful.
Stayed 1 night in Feb 2025

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities, room comfort

Great stay

Great hotel in a very central location. Rooms look like they have had a refurbishment and are very classy looking. Bed was lovely and comfy. The junior suite has a great separate shower and bath. Breakfast was well stocked and the hot food options were delicious. All staff were friendly and helpful. Will definitely use again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent! Loved our stay- would highly recommend
Stayed 1 night in Feb 2025

10/10 Excellent

Doctor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can’t wait to come back!

We have stayed in this hotel before but this time stayed in a junior suite which was superb and a similar cost to a standard room in many other city centre hotels. The hotel is located very centrally, just a few minutes walk from the train station, quayside and shopping areas. We were welcomed by friendly staff and check in was straight forward. Our suite was superb - large, comfortable and very clean. The bathroom felt very luxurious with a free standing bath, large rainfall shower, robes and White Company toiletries. We slept very well although there was some noise from the bar initially - to be expected in a city centre hotel/bar on a Friday night and it was not excessive. Breakfast was delicious with a great choice of cooked dishes as well as a full range of cereals, pastries and continental items. We enjoyed some great cocktails in the bar in the evenings. Service was excellent throughout with friendly and helpful staff. Overall a truly wonderful stay and incredible value for money, we will definitely be back
Stayed 2 nights in Jan 2025

8/10 Good

Natacha

Stayed 2 nights in Jan 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff great. Bar and restaurant really pumping on Saturday night. Great vibes. Didn’t have breakfast so can’t comment. Room on top floor great but pitiful shower was no more than a dribble. Would have been 5 stars otherwise.
Stayed 1 night in Feb 2025

10/10 Excellent

Craig

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I have stayed here a couple of times now whilst staying in Newcastle for the weekend. Its the ideal location to be in the heart of Newcastle. Parking is a short walk away and I love the bar downstairs for pre night out drinks. Staff are lovely and so helpful and i will continue to stay here everytime I plan a weekend in Newcastle.
Stayed 2 nights in Jan 2025

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent.
Stayed 2 nights in Jan 2025