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Hilton Newcastle Gateshead

4.0 star property
4-star eco-certified hotel near Quayside

Choose dates to view prices

Photo gallery for Hilton Newcastle Gateshead

Reception
Reception
1 bedroom, in-room safe, desk, laptop workspace
Lobby
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Parking available
  • Bar
  • Air conditioning

Explore the area

View in a map
Bottle Bank, Gateshead, England, NE8 2AR
  • Place, The Glasshouse
    ‪1 min walk‬
  • Place, Quayside
    ‪10 min walk‬
  • Place, St. James' Park
    ‪18 min walk‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪10 min drive‬

Room options

View all photos for Executive Room, 1 King Bed (Plus)

Executive Room, 1 King Bed (Plus) | Living area

Executive Room, 1 King Bed (Plus)

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Queen Bed, Accessible

1 bedroom, in-room safe, desk, laptop workspace

Executive Room, 1 Queen Bed, Accessible

8.0 out of 10
Very good
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed, Balcony

Executive Room, 1 Queen Bed, Balcony

Executive Room, 1 Queen Bed, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed

1 bedroom, in-room safe, desk, laptop workspace

Executive Room, 1 Queen Bed

7.6 out of 10
Good
(4 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Suite, 1 King Bed, Club Lounge Access

Flat-screen TV, pay movies, MP3 dock

Executive Suite, 1 King Bed, Club Lounge Access

  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 1 Double Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 4
  • 1 Double Bed

Family Queen Room with Double Sofa Bed

  • Sleeps 3

Accessible Executive Queen Room

  • Sleeps 2

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | View from room

Room, 2 Double Beds

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 Queen Bed

Family Room, 1 Queen Bed

Family Room, 1 Queen Bed

8.8 out of 10
Excellent
(5 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

Executive Twin Room

  • Sleeps 2

Accessible Double Room

  • Sleeps 2

View all photos for Executive Queen Room

Bathroom

Executive Queen Room

  • Sleeps 2

Plus Executive King Room

  • Sleeps 2

View all photos for Standard Room, 1 Double Bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed

8.2 out of 10
Very good
(23 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Gateshead

In Gateshead .Your stay at this Gateshead hotel places you within a 10-minute walk of The Glasshouse and Tyne Bridge. High Level Bridge and Castle Keep are also within half a mile (1 km).

What's nearby

  • The Glasshouse - 1 min walk - 0.2 km
  • Quayside - 10 min walk - 0.9 km
  • Northumbria University - 13 min walk - 1.1 km
  • Utilita Arena Newcastle - 17 min walk - 1.5 km
  • St. James' Park - 18 min walk - 1.6 km

Getting around

  • Central Station - 13 min walk
  • Newcastle Central Station - 14 min walk
  • Newcastle Intl. Airport (NCL) - 17 min drive

Restaurants

  • ‪Microbus - ‬3 min walk
  • ‪By the River Brew Co - ‬3 min walk
  • ‪Red House - ‬5 min walk
  • ‪The Glasshouse - ‬4 min walk
  • ‪Greggs - ‬8 min walk

About this property

Hilton Newcastle Gateshead

4-star eco-certified hotel near Quayside
Hilton Newcastle Gateshead offers its guests an indoor pool, a health club, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and 11 meeting rooms. Event space at this hotel measures 3365 square feet (313 square meters) and includes conference space. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the eco-certified Hilton Newcastle Gateshead. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Gateshead hotel.

  • 1 building
  • 254 guestrooms or units
  • 6 levels
  • 3365 sq ft of conference space
  • 313 sq m of conference space
  • Built in 2003
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hilton Newcastle Gateshead offers 254 accommodations with MP3 docking stations and laptop-compatible safes. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

This Gateshead hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (GBP 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Elevator (43 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with premium cable/satellite channels
  • MP3 dock
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 15.00 per person
  • Covered self parking fee: GBP 15 per night
  • Rollaway bed fee: GBP 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • One child 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Hilton Gateshead Newcastle
Hilton Newcastle
Hilton Newcastle Gateshead
Hilton Newcastle Gateshead Hotel
Hilton Newcastle Hotel Gateshead
Gateshead Hilton
Hilton Gateshead
Hilton International Gateshead
Hilton Newcastle Gateshead Hotel Gateshead
Hilton Newcastle Gateshead Hotel
Hilton Newcastle Gateshead Gateshead
Hilton Newcastle Gateshead Hotel Gateshead

Reviews

Hilton Newcastle Gateshead Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 553 out of 1003 reviews
Rating 8 - Good. 254 out of 1003 reviews
Rating 6 - Okay. 102 out of 1003 reviews
Rating 4 - Poor. 56 out of 1003 reviews
Rating 2 - Terrible. 38 out of 1003 reviews

Reviews

8/10 Good

Peter

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful, convenient location.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jordan

Great hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

Nicola

Stayed 1 night in Jun 2025

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff. Flawless service.
Stayed 2 nights in Jun 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
Stayed 3 nights in Apr 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Room was a little tired and not what the website images suggested. The temperature control was stuck at 25deg which made for an uncomfortable nights sleep. Breakfast was good though.
Stayed 1 night in Jun 2025

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Honor

Stayed 1 night in Jun 2025

6/10 Okay

Sharon

Liked: Staff & service
Disliked: Cleanliness, room comfort
The room had lots of cowebs and not that clean. The air conditioning was very very noisy. Did not get any sleep
Stayed 1 night in Jun 2025

8/10 Good

Paul

Stayed 3 nights in Jun 2025

8/10 Good

Lynn

Travelled with partner
Liked: Cleanliness, amenities
Lovely stay. Everything as expected for Hilton. Disappointed with room and poor condition of furniture. Needs an update. This was a delux room.
Stayed 1 night in May 2025

10/10 Excellent

Lisa, Hebburn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Gateshead is the hotel that me and my wife got married in back on 2nd June 2012 so its slways a place we come to stay around our anniversary. My only disappointment this time was that we booked an executive room (all located on the 5th floor) but the whole 5th floor was getting refurbished including the executive lounge (which is what we also psid for) Still the room we had on the 4th floor was very good and the free breakfast was excellent.
Stayed 1 night in Jun 2025

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely. Room was clean. Couldnt fault it.
Stayed 1 night in May 2025

2/10 Terrible

John

Stayed 2 nights in May 2025

10/10 Excellent

Richie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I don’t normally review branded hotels like the Hilton as they’re a big enough company and they’re normally just ‘okay’. However, this one was a bit different. The hotel staff had the normal, northern friendliness and charm. Although the bed was only a double in the one we stayed in, it was very comfy as were the pillows. The hotel was clean and although you can spot the odd well-worn parts if you look carefully, they are currently in the process of a refurb to deal with this. It was the breakfast that impressed me the most; a great choice and really good standard of cooking for buffet-style food. Overall, the ‘big chain’ hotel I’ve stayed in for a while, and all for £75 for a night inc breakfast for four. Bargain!
Stayed 1 night in May 2025

8/10 Good

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying here. The staff were the standout point of the stay. Room was very clean and smelled nice. Breakfast excellent.
Hangover station - very thoughtful 😂
Stayed 1 night in May 2025

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Probably the worst Hilton in my experience

While not our preferred chain and not the one we have stayed in Newcastle. We gave it a try due to its location. No fault from car park to the lobby. Check-in was ok but their card machine doesn’t take contactless/apple pay, got me fetching for. physical card. Up to the room and that’s when the bad started. The whole place is in need of a full make over/renovation. The cleanliness of the room is filthy, dust in every corner, lamp shed and even a sock was found just under the bed base. A big hole in the bottom of the TV cabinet which could be a mini bar removed. That theme continues into the bathroom, dust/hair can easily be found. Other than clean towels and toiletries that you’d least expect, that’s it. One thing was a plus, the view. Breakfast was below average too, lots of staff that was the only plus. Little selection from continental and fruits (from can). Same on hot food, just the basic and scrambled eggs is worst than holiday inn (fry eggs can be ordered), you won’t get a full English that’s for sure. Pastry looks dull and cold. Various types of bread on offer. We did use the pool and changing room facility. Again the age of the hotel is shown here, it is better maintained when compared to the rooms. Overall just below the Hilton standard and I will not return.
Sock from the last guest
A hole next to the bedside (not child friendly)
Aging in decor
Dust and cobweb
Stayed 2 nights in Apr 2025

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of parking connected to the hotel. Staff were friendly and very helpful.
Stayed 2 nights in May 2025

10/10 Excellent

Mike

Stayed 2 nights in Apr 2025

10/10 Excellent

Tom

Stayed 1 night in Apr 2025

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a view from the hotel and great location to walk around the city centre. Swimming pool was great and every staff member really professional and kind.
Stayed 2 nights in Apr 2025