We booked a room for my birthday. When we arrived we were told the tv in our room might not work. We asked for a room with a working tv and they said they were all booked. This was the only room. When we entered the room we realized it was not the room we booked and paid for. The lamp, the bathtub spout, and a drawer were broken. There was no remote to turn on the tv and see if it even worked. There was also an exposed outlet hanging out of the wall with the wall plate removed. We canceled our stay and booked another room. The only positive was the help from the attendant at the front desk. Terrible way to start my birthday. This experience wasted alot of time and pretty much ruined our plans for the night. Now I get to wait for who knows how long to get a refund.
The smell in the elevator and in the room weren't great. The room smelled strongly like cheap gone off perfume and the elevator and hallway just smelled bad. We were delayed arriving to the hotel but I called the front desk twice several hours beforehand to explain that we were stuck in traffic and the front desk said both times that they would âprobablyâ be able to let us check in even though we were arriving just after 11pm- this response was so unsettling as we werenât sure if we should stop and book another hotel on our travel to Newington/ New Britain or risk continuing our drive to not having a place to stay when we arrived. When we got there, thankfully there was someone at the desk but she said she was not informed that I had called hours beforehand to notify them of our delay even though the staff earlier had said they would let the front desk know of our situation. The room was âdorm-likeâ furniture and the bedding was similar. I initially couldn't get the air conditioning to turn on but thankfully found a fuse box in the room and found that the fuse was just switched off- I know we paid just over $100 for the night and even though it was âbudgetâ priced, Iâll pay a little more the next time to hopefully have a better experience when visiting the area.
The bed was dirty - literally hairs on the sheets! The front desk staff was not exactly very pleasant at check in, so we were not comfortable asking for a change of room or even clean sheets. Other than that, the room /hotel was not bad. Newer construction, big room, big bathroom. It is a no frills place to stay and with more welcoming staff and a truly clean room, would have gotten more stars from us
Although we were only there for one night there was no hand soap, only face and body soap for shower. No paper towels for kitchen area and unfortunately our tv did turn on but there was absolutely no volume no matter what we tried.
The Wi-Fi wasnât working. The key cards were not provided as the system was down. And the hall area and elevators stink. We couldnât stay there and checked out the same evening. Waiting for a regind
For a last minute room and for about $90 dollars, I was a bit surprise. I have paid over $200 dollars for just a bed and a microwave somewhere else. The room was spacious and the kitchenette was pretty much brand new. The bathroom is very big. The down side wasâŠthe floor was very dirty. There was long hair and it was sticky in some places. The towel set in the bathroom was only for one person, no hair blower. Also there was no coffee maker in the room, no hangers or iron board. Checking out was also a bit of a hassle. There is no where to place the room key cards if you check out after hours of lobby being closed. Sometimes the small details are the ones that count.