Note fondée sur 2 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,5 sur 5
4,0 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

The Shining Vietnam

Publié le 14 mars 2024 sur Hotels
Ok so I have very mixed feelings about my stay here. It was odd. This is a magnificent oceanfront hotel in the middle of nowhere and it’s apparently almost completely void of guests the majority of the time. I’ve never seen anything like it. This place is massive. The common area could easily entertain 1000+ people; I think that’s a low estimate. There is a huge breakfast area that was empty the four days I was there. I will say management needs to get their act together. With an empty hotel there is no excuse for everything to be immaculate and it wasn’t. The one table I chose to sit at for lunch day 1, I chose for the view of the beach and it was dirty. Someone previous had chosen the same table for the same reason, made a mess and the staff just left it. I spent four days with these people and they have great attitudes for the most part; friendly, enthusiastic but supervision was nonexistent which is ridiculous because I know they were in the building. The epitome of overstaffed. Everywhere you looked was a sharp dressed supervisor or manager doing. . . nothing. At one point in the dining room I called out the wait staff because I placed an order and it never arrived; no explanation, no food and the waiter apparently went on break. Now unfortunately this a predominantly Vietnamese speaking hotel and I speak English; google translate was used constantly by myself and most employees. When I ordered food I was never sure what would arrive but I ate some pretty good food here.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Muong Thanh Luxury Xuan Thanh Hotel, Gestion de l’hôtel
Dear Mr. Mark Mattioli,Thank you for taking your valuable time to share your recent hotel stay experience.I am very happy that the beauty of the hotel made you so excited and sincerely apologize for the shortcomings that affected your vacation this time. We would like to take note of your comments on the hotel's services. I will work with the relevant departments to find solutions to overcome the problems you mentioned.I also thank you for recognizing the enthusiasm of the hotel staff and this is our motivation in the journey of providing services.We hope to welcome you back to the hotel in the near future.Best regardsVo Huy Tuan (Mr.)General Manager
5 sur 5
par un voyageur de SINGAPORE

Publié le 14 sept. 2022 sur Expedia
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Muong Thanh Luxury Xuan Thanh Hotel, Gestion de l’hôtel
Hello Ms. Kim ThanhFirst of all, on behalf of the Board of Directors and staff, we would like to thank you for taking the time to leave feedback for the hotel. We are very happy that you had a satisfied stay after staying at the hotel. Hopefully the hotel will continue to welcome your family on your upcoming vacation.Sincerely thank you,Mr. Vo Huy Tuan - Hotel Director./