Note fondée sur 915 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 sept. 2023 sur Expedia
Très bel hôtel
Très propre et bon petit déjeuner
Commentaires de Gestion de l’hôtel
14 sept. 2023 par Manager, Gestion de l’hôtel
Hello Martine,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.
par un voyageur
Publié le 24 nov. 2022 sur Expedia
Etablissement peu propre, oreiller sans taie, pour une nuit c'est ok mais vraiment pas plus
Commentaires de Gestion de l’hôtel
26 nov. 2022 par Manager, Gestion de l’hôtel
Hello Stephane, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.
par un voyageur
Publié le 6 mai 2022 sur Expedia
l'accueil et le bon service
Commentaires de Gestion de l’hôtel
6 mai 2022 par Manager, Gestion de l’hôtel
Hello Pierrette,
Thank you for sharing your experience with us. We appreciate the input referring to our service. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.
par un voyageur
Une bonne étape près de Charleston airport
Publié le 3 mai 2022 sur HotelsLa chambre est spacieuse et bien équipée.
Personnel attentionné.
Petit-déjeuner inclus avec des gaufres!
Commentaires de Gestion de l’hôtel
3 mai 2022 par Guest Relations Specialist, Gestion de l’hôtel
We can’t thank you enough for making time to leave us a review and rate us so highly! We cannot wait to welcome you again and provide you with excellent service as always!
par un voyageur
Publié le 31 mars 2022 sur Hotels
Commentaires de Gestion de l’hôtel
1 avr. 2022 par Manager, Gestion de l’hôtel
Hello Gagne,
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,
par un voyageur
Publié le 20 avr. 2024
Everyone was friendly. Nice room.
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Manager, Gestion de l’hôtel
Hello nancy,We're pleased to hear that you found our staff friendly and enjoyed your room during your stay. We appreciate your feedback and hope to welcome you back in the future for another pleasant experience.
par un voyageur
Publié le 6 avr. 2024
We had a wonderful stay.
Commentaires de Gestion de l’hôtel
13 avr. 2024 par Manager, Gestion de l’hôtel
Hello Constance,We are delighted to hear that you had a wonderful stay with us! Thank you for choosing our hotel for your accommodations. If you ever decide to visit again, we look forward to welcoming you back.
par un voyageur
Check In Fail
Publié le 16 mars 2024 sur HotelsI walked in and spoke in my happy voice because I teach Customer Service in a very large hospital system. To my dismay I only received a very dry return "Are you checking in" folled by " I need your ID". Kenyon who checked me in did not start the experience off well. One of the other guest waiting asked if the pool was open and he glared at her for a moment with a snappy reply of the time it closes. Please review Customer Service skills with him. Other than his unpleasantness the rest of the stay was fine.
Commentaires de Gestion de l’hôtel
17 mars 2024 par Manager, Gestion de l’hôtel
Hello MARCIA,We appreciate your feedback about your recent stay. We are sorry to hear about your check-in experience and will address your concerns with our team. We strive to ensure all our guests receive excellent service throughout their stay and will use your comments to improve our customer service. Thank you for bringing this to our attention.
par un voyageur
Publié le 16 mars 2024 sur Expedia
It was a very clean and comfortable stay the mattress as so comfy! Close to the highway for early morning travel it was great.
Commentaires de Gestion de l’hôtel
17 mars 2024 par Manager, Gestion de l’hôtel
Hello Matthew,We're delighted to hear you had a comfortable and clean stay with us. It's wonderful that you found the mattress to your liking and that our convenient location near the highway suited your travel needs. Thank you for sharing your positive experience with us.
par un voyageur
Publié le 15 mars 2024 sur Expedia
Unfortunately, the first room I got had not been cleaned. The second room was pristine and well stocked with amenities. It was simple to get a new room. Desk staff was efficient.
Commentaires de Gestion de l’hôtel
16 mars 2024 par Manager, Gestion de l’hôtel
Hello Karen,We appreciate your feedback and are glad to hear you enjoyed our well-stocked, pristine room. Our team always strives to provide efficient service. If you have any further concerns, please reach out to our management team for assistance.
