Worst stay I’ve had at a hotel ever. Rooms were dirty, keys did not work in door, people were asking for extra towels because 4 were staying in room and only had 2 towels. Some people complaining they didn’t even have a shower curtain on the showers. They were being told by desk attendant that she didn’t have the key to were any of that stuff was kept, that they’d have to come back in the morning or to go to the pool and get towels if they wanted. Let’s start with our door to the room, upon check in we were given 2 key cards. Got to our door, it was already open so didn’t need to use key (which we thought was weird). Frame to door was broken and now I know why. Left for dinner, got back and used card and didn’t work, either of them. Went back to desk, gave us 2 new cards which didn’t work either. Desk attendant tried her all access card 3 times before it opened. We Wanted to go out, so went to desk to ask her for other cards for door, she told us they wouldn’t work, that our door didn’t like the cards and wouldn’t give us another, said when we get back to come get whoever was here and they would let us in. Told us no maintenance on tonight to fix door so we’d have to wait till tomorrow to get a key. This was unacceptable to me, you pay for a room, you should get a key that works. WE DIDN'T GET A WORKING KEY TILL THE NEXT MORNING!! No request for maintenance was put in when we went to check the next morning but was given 1 key that worked finally. Nightmare stay. Don’t book!!