The property is very clean. Lovely in fact. Bed was comfortable. The room was facing the road so it was noisier than I would have liked, still not that bad.
Owners are not bad people, but I didnât feel there was a personal service there.
I came in with a lot of small items in my hands, I wasnât helped or even shown to my room. This is a B&B, so youâd expect at least ask if I needed help.
I was also quizzed why I didnât book directly through website - a bit too much for my liking - so much so I fell into explaining how this was a last minute trip.
The other disappointment is the parking. I was first told I cannot park for the following day - fine - I did ask however if possible. The owner told me to drop my stuff and that it will probably be a couple of quid. I came back and for half a day said itâll be a full days charge. No explanation. Not even an alternative. I paid. I am new to the city, didnât know.
Finally, the check out. On the way out there was no warmth or desire to find out how the stay was, if everything was okay. I dropped my stuff in the car and came back to address some of the issues and at least ask about the parking but when I attempted, as i handed the key back, the owner said âokay. Bye!â.
Cannot stress how important is building relationships with your customers as a small business. The small things make a difference.
Yes, I do support small businesses but there are different ways to handle things and for me, this was an awkward stay.
