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Krystal Grand Nuevo Vallarta

4.5 star property
Family-friendly 4.5-star hotel near Playa Bucerías

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Photo gallery for Krystal Grand Nuevo Vallarta

Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Room service
  • Housekeeping
  • Gym

Explore the area

View in a map
Blvd. Costero 800 Sur. Frac. Flamingos, Nuevo Vall, 11, Nuevo Vallarta, NAY, 63732
  • Nuevo Vallarta Beach
    ‪3 min drive‬
  • Playa Bucerías
    ‪4 min drive‬
  • El Tigre Golf at Paradise Village
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪17 min drive‬

Room options

Deluxe Studio with kitchenette

  • 35 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Room, 1 King Bed

  • 20 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Balcony

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Nuevo Vallarta

Nuevo Vallarta retreat .You'll be within half a mile (1 km) of Bay of Banderas and 2 miles (3 km) of Nuevo Vallarta Beach with a stay here. Playa Bucerías and Art Walk Bucerias are also within 2 miles (3 km).

What's nearby

  • Nuevo Vallarta Beach - 3 min drive - 2.7 km
  • Playa Bucerías - 4 min drive - 2.3 km
  • El Tigre Golf at Paradise Village - 5 min drive - 3.1 km
  • Vallarta Adventures - 8 min drive - 7.7 km
  • Nayar Vidanta Golf - 9 min drive - 8.4 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 23 min drive

Restaurants

  • ‪La Botana - ‬2 min drive
  • ‪Riu Palace Piano Bar - ‬3 min walk
  • ‪Restaurante Piccolo - ‬17 min walk
  • ‪Reflect Krystal Sky Bar - ‬3 min walk
  • ‪RIU Sports Bar - ‬16 min walk

About this property

Krystal Grand Nuevo Vallarta

Family-friendly 4.5-star hotel near Playa Bucerías
Some rates at Krystal Grand Nuevo Vallarta are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Krystal Grand Nuevo Vallarta offers its guests a full-service spa, an outdoor pool, and a sauna. There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

Business amenities include a business center and 8 meeting rooms. A fitness center, spa services, and a terrace are also featured at the luxury Krystal Grand Nuevo Vallarta.

Smoking is allowed in designated areas at this 4.5-star Nuevo Vallarta hotel.

  • 198 guestrooms or units
  • 6 levels
  • Meeting rooms
  • Kid's club
  • Childcare (surcharge)
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Krystal Grand Nuevo Vallarta offers 198 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Guests can make use of the in-room microwaves and coffee/tea makers.

Bathrooms include showers, complimentary toiletries, and hair dryers. Cable television is provided. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Similar properties

3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers

Krystal Grand Nuevo Vallarta – All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.0 out of 5, Very good, 1,354 reviews
Krystal Grand Nuevo Vallarta – All Inclusive

Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club
  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • Outdoor pool
  • Playground

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: High-speed internet

Food and drink

  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Fitness classes
  • Full-service spa
  • Gym
  • Horseback riding/rentals
  • Motor boating
  • Mountain biking
  • Outdoor pool
  • Personal motorized watercraft
  • Playground
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Surfing/bodyboarding
  • Windsurfing

Accessibility

  • Elevator

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express.

Property is also known as

Bel Air Collection Resort Vallarta All Inclusive
Bel Air Collection Resort Vallarta
Bel Air Collection Vallarta
Hotel Bel Air Collection Resort & Spa Vallarta Nuevo Vallarta
Nuevo Vallarta Bel Air Collection Resort & Spa Vallarta Hotel
Hotel Bel Air Collection Resort & Spa Vallarta
Bel Air Collection Resort & Spa Vallarta Nuevo Vallarta
Bel Air Collection Resort Spa Vallarta
Bel Air Collection Resort Spa Vallarta All Inclusive
Bel Air Collection Resort
Bel Air Collection
Bel Air Collection Vallarta
Bel Collection & Spa Vallarta
Bel Air Collection Resort & Spa Vallarta Hotel
Bel Air Collection Resort & Spa Vallarta Nuevo Vallarta
Bel Air Collection Resort & Spa Vallarta Hotel Nuevo Vallarta

Reviews

Krystal Grand Nuevo Vallarta Reviews

7.0

Good

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 70 out of 305 reviews
Rating 8 - Good. 98 out of 305 reviews
Rating 6 - Okay. 67 out of 305 reviews
Rating 4 - Poor. 43 out of 305 reviews
Rating 2 - Terrible. 27 out of 305 reviews

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience. There was no hot water or Ac, the phone in the room was not working. Food and services was the worst. I would never recommend this place.
Stayed 3 nights in Dec 2017

4/10 Poor

JS, San Jose, CA

Disliked: Cleanliness, property conditions & facilities, room comfort
They are in the middle of a building project and have let the rest of the facilities in poor condition. We did not get the room we booked. After changing room 3 times, we gave up.
Stayed 8 nights in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor quality for the price !!!!

I went for a wedding and over all the people some of them very nice but the rules around make people uncomfortable! The room that I reserve according to the pictures of the website not even close, ugly and very old I have to complain to get something better. The room was dirty during my stay no broom or mop were inside my room !!!!!! The food the last day were horrendous!!! The bedding sheets and in general old and not clean. The wedding for me as a Guest's opinión need improvement from the wedding planner of the hotel because the bride and groom trust that person and her abilities and experience since they were far away to control all the aspects of the wedding! Very bad attention for the wedding guests before the reception. They mark people like who were allow to drink something before the party start.
Stayed 3 nights in Jun 2017

4/10 Poor

Drew, Mexico City

Disliked: Cleanliness, property conditions & facilities, room comfort

Take a pass on this place!

Facility about to exchange ownership again in a short period of time. Disorganized, hygenically challenged, staff struggling. Don't waste your hard earned money here...too many other great options right next door.

4/10 Poor

Jean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very small. Uncomfortable bed. Room needs a do over, looks pretty sad, and so dark. Wanted a better room or we would check out, they offered one at three times the price...........no thanks. Also t.v. had one Spanish station and no English channels. Asked for a bottle opener, & told there would be one in the room, but, no, there wasn't. At least a quarter mile walk to bar and back to the room with an opener, which had to be returned.

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good stay once they gave us a good room because of problems with the air conditioner. Food is okay gets boring quick would recommend eating out more. Good restaurants around and Puerto Vallarta only a cheap cab ride away. Resort was quite and easy to get to the pool and beach. Service was excellent for the most part. I would recommend getting ocean view it's the only way to go.

6/10 Okay

jim, denver

Liked: Staff & service, property conditions & facilities, room comfort

Building a new building.

The construction makes for a bit of noise. The pool area is very nice. The breakfast buffet is a nice start to the day. Dinner was a disappointment. Worst wines we have ever been served. A wine list and a new bottle are recommended.

8/10 Good

Cindy, Vernon, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All you need. An affordable vacation on the beach

We were happy with the size of fridge, presence of a microwave, coffee maker, blender and hot plate. These things gave us so much more choice in our vacation, for example, whether or not we wanted to go out for breakfast or have a smoothie, or make a Pina Colada. Service is friendly and prompt. Food is good and affordable. The ponds around the building are full of beautiful fish and turtles and fountains. The pool is clean and a comfortable temperature--swim up bar. The only complaint I would have is that people throw towels on the chairs around the pool to "reserve" them. There are many, many chairs, very few occupied but none available. I wish they would post signs telling people not to leave towels unattended or they will be taken and, held at the towel booth, thus opening up chairs.

6/10 Okay

Charlotte, Illinois

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort

Relaxing resort

Property nice -- but room unexceptiable! Floors were dirty to the extent your feet were black. Standard room very small--no couch or lounge chair. We didn't have daily maid service even though should have had clean towels and linens. Came one night at 7:30 pm to clean room! Too late. Common areas well kept and clean. Pool area very nice and staff at restaurant very friendly. Bellmen also very friendly and efficient They were exceptional

6/10 Okay

Jim, California

Liked: Cleanliness, staff & service, property conditions & facilities

Very lovely hotel located right on the beach

I am kind of mixed about my experience. The hotel was very nice and the room was good. However when we booked I thought we upgraded to a room that would have some kind of an ocean view according to their website, they placed us in a room over looking a construction yard with lots of constriction noise included. I would have been better to give us a heads up. I would suggest if you want to book this hotel, make sure you know what you are getting.

8/10 Good

Deb, Vancouver BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel close to the beach, nice pool

Nice location, great staff, infinity pool was awesome, valet staff excellent

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities

Bottle of perfume stolen from my suitcase!!

This was the WORST experience ever!!! Hotel has MASSIVE construction. The room was a vacation nightmare. Way too small, dark, moldy smell, broken shutters with a view to another hotels air conditioner unit. We had to upgrade and the front desk services were not nice. No hello when we got there. Unwelcome feeling. I had my brand new bottle of perfume stolen out of my suitcase. The manager could care less. The pool was SO LOUD! Horrible music and overcrowded. We left to another beach because there was no place for us to sit and relax. Sitting by the beach on those filthy disgusting chairs was an absolute NO! I promise you, you can find much better. The kitchen table in the room was crawling with ants. Saw a cockroach crawling behind the TV in our bedroom. Clogged bathroom sink. No towels when we got to the room. The air vents were full of thick dust like it hadn't been cleaned in years. The ceiling fans were very noisy. They said partial view of the ocean and we had no view whatsoever. Please do yourselves a favor and find a different hotel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horribly Rude Hotel Staff, Loud Construction

Our room was located in the construction part of the hotel. We asked for a new room and was told there were none. We finally got a new room but they charged us $400 extra and we still ended up sleeping 3 of us in a king size bed. Don't bother staying here, you're better off staying at Paradise Village.

4/10 Poor

tim, idaho

Disliked: Cleanliness, property conditions & facilities, room comfort

Not the best

Rooms are dirty, sheets never changed, used towels just rehung for your use. Food subpar at best and have to take a taxi anywhere

6/10 Okay

JJ, Hernandez

Disliked: Cleanliness, staff & service, property conditions & facilities

Pool is very small and the jacuzzi is old fashion

It was okay, rooms where very small, the king bed was too big for the room, I rented two room and request a double room, but received to separate rooms far away from each other

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
It's ok if you're on a budget, you get what you pay for.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Great location

Great beach; room smelled very musty; great bathroom facilities; excellent staff; loved the family atmosphere even though it was just my wife and me

6/10 Okay

Kristine L., Houston

Liked: Cleanliness, room comfort

to have the hotvwater In the shower

Give better service when asking for the hot watertight be repaired

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

They were very nice

Friendly however thru away our returning tickets and zipline tickets so we had to scramble to see if we could replace them

4/10 Poor

Jim, Alberta, Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Close to the beach, 40 min from Bucerias

The room was small, backed onto a large hotel next to us. The A/C units from the other hotel where right across from our room and were nosy. The back access to the other hotel was right next to us and had garbage trucks and other vehicles constantly backing down with their back up alarms. The room was overpriced for the size, location and noise level.

6/10 Okay

Fritz, Southern Oregon

Liked: Cleanliness, staff & service
Disliked: Room comfort

crowded facilities

Good location, small pool, terrible food, overrun with people.

8/10 Good

Rina, Chicago

Liked: Cleanliness, staff & service

Enjoyable

The staff was friendly and very helpful especially since a lot of things were not explained. One example of that was the meal options. You could have either chosen between the buffet or menu but we were unaware of this since no one mentioned those options until later.

8/10 Good

Gail, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small in size but Big in service and accomodations

I very much enjoyed staying at Belair Vallarta. Small charming hotel with all of the commodities one seeks on vacation. The staff were helpful and friendly. The restaurant was great, we enjoyed three wonderful meals while there. The variety of meals is not exceptional but what is served is good and correct portions. The pool was beautiful and the location of the hotel on beach was exceptional. Thank you for a wonderful stay, we only wish we had stayed longer.

10/10 Excellent

Jennifer, Chilliwack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place to relax

Most friendly staff that were so wanting and willing to help. Extremely kind and easy to communicate with. We look forward to come back and see our new friends.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2nd visit to this resort.

2nd visit to this resort. older, rooms need updating, but clean and comfortable. housekeeping always able to accommodate any requests. all staff is awesome, not a bad employee at the resort. priced right.