Avis Mantis EPIC Hotel & Suites

Dear Bethany,Thank you for taking the time to share your recent experience with us, and we appreciate your patience as we conducted a thorough investigation into your concerns.Your feedback is valuable.Firstly,we would like to address the issue of the in-room safe.Our investigation confirmed that no staff,including housekeeping or maintenance,entered your room without your permission during your stay from your arrival date which was 9th of October through 16th October when you departed.The lock reading data indicates staff card activity only on two occasions :once before your arrival and on 12th of October, when the room was cleaned by one of our housekeeping team, Peninah, as per your request in your presence.Furthermore,we want to highlight that the cleaning process for your group was carried out only in your presence,as per your initial request,which our housekeeping team adhered to.After reviewing the lock readings and CCTV footage, we found no evidence of any staff intrusion.It appears that the safe issue could likely be attributed to a malfunction.In response,we have initiated measures to prevent such technical inconveniences in the future through ongoing general maintenance. While we could not identify any staff intrusion, we acknowledge the distress this incident may have caused and we can provide tangible proof of our investigation if needed.Your feedback about the supper buffet pricing and quality has been noted,and we will take it into consideration.Our aim is to provide a dining experience that aligns more closely with the expectations of our valued guests.Regarding the power situation and WiFi disruptions during the night,we understand the inconvenience you encountered.Rest assured,there was no actual power outages,but rather a brief transition from the main electricity supply to our generator system when the main supply of electricity goes off.Additionally,WiFi performance might have been affected due to heavy network traffic which can lead to a slow down in connection.We are actively taking measures to increase our bandwidth to ensure a smoother internet experience for our guests.Your satisfaction is our top priority, and we are committed to making your future visits more enjoyable and comfortable.Once again,kindly accept our sincere apologies for any inconvinience these may have caused you and your group. If you have any further concerns or questions, please do not hesitate to reach out to us.Thank you for choosing Mantis Epic Hotel and Suites and we look forward to the opportunity to provide you with an improved experience in the future.Warm regards,

Dear Jill Thank you so much for such a wonderful review. When we see that our guests have a awesome time at our hotel, it makes all the hard work worthwhile. I will most certainly share your experience with our staff and especially Sandeep. We hope to welcome you back soon. Yours in Hospitality