Ratings based on 260 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 18, 2024 on Expedia
Situated on Lake Hallstatt with great views of the lake and surround area. Has great access to all transportation to Hallstatt, being right next to to dock and bus station and a scenic 3 mile walk around the lake. This hotel is located next to the Obertraun train station. More calm and less hectic than Hallstatt itself, which is great as Hallstatt is just a quick boat or bus ride away. Staff was very friendly and breakfast was great. Rooms were very clean and a great perk with the balcony. The lakeside patio was an amazing addition to this hotel. Only lower than 5 star rating was the surrounding area which had limited food options...but again, worth is since the area was less crazy with tourists and Hallstatt is easy to get to. Lastly, the price of this place for being right on the lake is unbeatable. Will be staying here again.
Comment from Hotel Management
Mar. 2, 2024 by haus am see, Hotel Management
thanks for your stay and given review
by A traveller
Posted Jan. 2, 2024 on Expedia
Very Nice Property. Clean room, Nice View of the Lake,
Great Service
by A traveller
Posted Oct. 19, 2023 on Expedia
The staff was unhelpful and not exactly courteous. We had no front desk when we checked in. The hotel next to us was better with a helpful front desk and helped us out with information. I would not go back to our hotel again
Comment from Hotel Management
Oct. 19, 2023 by Haus am See, Hotel Management
we are wondering about your given review. we give detailed information to each desk. we offered a self check in for you with detailed information. probably you did regard your e-mail. we apologize for inconvenience
by A traveller
Posted Oct. 9, 2023 on Expedia
房間簡單乾淨，窗外陽台可以看到湖景很漂亮也很寧靜，自助Check in很順利，在這裡住的感受很舒服。
by A traveller
Best option to visit surroundings
Posted Oct. 4, 2023 on HotelsWe were received in a very polite and efficient manner. With early check in. They gave us one of the best rooms in the Hotel, with incredible view and balcony. Thank you.
Many activities to do in the surroundings, and easy to rent bikes, e bikes, kayaks, etc.
Instead of staying in Hallstatt, stay here and row, paddle or bike to the city infront.
by A traveller
Posted Oct. 2, 2023 on Hotels
by A traveller
Posted Sep. 28, 2023 on Expedia
Not providing extra bedding, like for 2 person 2 pilows. Just minimum.
Front desk person was very helpful.
Breakfast was with minimum items over priced and the land lady was just observing.
Comment from Hotel Management
Sep. 28, 2023 by haus am see, Hotel Management
you are a liar ! you tried to steal breakfast inside your pocket. all items has been provided ! we were providing fantastic breakfast buffet.
by A traveller
Posted Sep. 24, 2023 on Hotels
by A traveller from FORT LEE
Posted Sep. 21, 2023 on Expedia
by A traveller
Posted Sep. 20, 2023 on Expedia
I arrived at the property to find no one there and unable to check in. Finally another guest happened to walk by and showed me how to check myself in. This was 6:30pm and there was absolutely no staff. Not only was there no staff, the place was completely locked up.I made a reservation at this place because I wanted to enjoy the beautiful terrace on the lake but unfortunately it was closed with no access. The restaurant and bar was already closed too. At 6:30pm! Not only that, the vending machines were completely empty. Only thing to drink at that time was out of the bathroom faucet. Another important thing to know is there is very little around this hotel. The only place nearby to get a drink or something to eat closes at 8pm. This place has mediocre reviews for a reason. Take your chances some where else.
Comment from Hotel Management
Sep. 20, 2023 by haus am see, Hotel Management
yours guest ! thanks for your stay. we are wondering about your documentation. according our records you did not arrive within check in time. you got a message from the proberty for to check in by yourself. We were providing a key box to check in by yourself. for your better organisation we recommend to read your mail account before you complain about your missing time management.
