Ratings based on 923 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 14, 2024
Comment from Hotel Management
Apr. 16, 2024 by Guest Services Management Team, Hotel Management
Dear Aundre, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at DoubleTree by Hilton Ocean City Oceanfront; we hope to see you again soon. Guest Services Management Team
by A traveller
Posted Jan. 15, 2024 on Expedia
Yesterday we were sitting by the pool when a gang of tresspasers came in and got into the pool area and stripped down to their underwear. Management did nothing in fact they defended the thugs. they werent staying in the hotel at all. At no point was the police called.
Comment from Hotel Management
Jan. 19, 2024 by Manager, Hotel Management
Dear Carolina Pedreros, We sincerely apologize for the distressing experience you encountered during your stay at our property. Your safety and comfort are our utmost priorities, and we deeply regret that you felt unsafe due to the inappropriate behavior of some individuals. We take such incidents very seriously and rest assured that we are investigating the matter thoroughly to prevent any recurrence. This is not reflective of our usual standards, and we are committed to ensuring a safe and enjoyable environment for all our guests. We appreciate you bringing this to our attention and hope you will reconsider, giving us another chance to provide the exceptional service you've come to expect. Guest Services Management Team
by A traveller
Posted Jan. 15, 2024 on Expedia
Comment from Hotel Management
Jan. 16, 2024 by Guest Services Management Team, Hotel Management
Dear Andrea, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at DoubleTree by Hilton Ocean City Oceanfront and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Guest Services Management Team
by A traveller from Flemington
Posted Jan. 14, 2024 on Expedia
The room was clean and had everything a traveler might need. We had a great stay in Jan 2024.
Comment from Hotel Management
Jan. 15, 2024 by Guest Services Management Team, Hotel Management
Dear Paul, We're thrilled to read about your great stay at DoubleTree by Hilton Ocean City Oceanfront! It's wonderful to know that the room met your expectations and provided all the essentials. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable experience. Thank you for choosing DoubleTree for your stay!Guest Services Management Team
by A traveller
Posted Jan. 12, 2024 on Expedia
Comment from Hotel Management
Jan. 15, 2024 by Manager, Hotel Management
Dear Wook Jung,On behalf of our team at DoubleTree by Hilton Ocean City Oceanfront, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Ocean City.Guest Services Management Team
by A traveller
Posted Jan. 7, 2024 on Expedia
Comment from Hotel Management
Jan. 9, 2024 by Management, Hotel Management
Dear Victor,Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for any concerns or frustrations during your stay. Thank you for choosing us, and we hope you will visit again soon.Guest Services Management Team
by A traveller
Hotel great, breakfast wait time was not
Posted Jan. 2, 2024 on HotelsThe hotel and room were great. Front desk staff very friendly and helpful. I and other guests found the hot tub too hot and the jets turned up too hard to be able to sit in front of them. Biggest downside was I prepaid for the breakfast each morning and it took FOREVER two out of three mornings. The first morning it took at least 30 minutes to get our drinks. The third morning I stood at the reception desk a good 10 minutes before getting seated. If I hadn't prepaid for breakfast, we would have left.
Comment from Hotel Management
Jan. 5, 2024 by Manager, Hotel Management
Dear Denise,Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you had at breakfast. You have our assurance that this is not typical of our hotel as we strive to provide an exceptional experience to all of our guests. Please know that this will be addressed, and we are grateful for your feedback. On the positive side, we appreciate you mentioning our front desk team's exceptional service and your appreciation of our well-appointed guest rooms. We would love the opportunity to welcome you back so that we may provide you with the perfect stay you deserve.Sincerely,Faiza Khan General Manager
by A traveller
Posted Jan. 2, 2024 on Hotels
Comment from Hotel Management
Jan. 4, 2024 by Manager, Hotel Management
Dear Denise,Thank you for staying at DoubleTree by Hilton Ocean City Oceanfront and for your excellent rating! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Guest Services Management Team
by A traveller
All and all great stay!
Posted Jan. 1, 2024 on HotelsThe stay was excellent. Nice and quiet, with an excellent few of the Ocean. The customer service was also great, in most cases. My only complaint was housekeeping services were not all that great. Could have had better services. We had to remove trash from the kitchen several days, because when housekeeping did show up they would not do a complete clean up job.
Comment from Hotel Management
Jan. 4, 2024 by Manager, Hotel Management
Dear Valued Guest,Thank you for taking the time to review our hotel. It's wonderful to hear that you enjoyed the comforts of your room. However, we sincerely apologize for the cleanliness issues you described. Thank you for bringing this to our attention so we can take proper action to ensure it is not repeated. We hope you will revisit, as we are confident that we will perform to the high standards you deserve. We appreciate you choosing us for your visit to Ocean City, and we wish you all the best with your travels.Guest Services Management Team
by A traveller
Posted Dec. 30, 2023 on Hotels
Comment from Hotel Management
Jan. 1, 2024 by Manager, Hotel Management
Dear Keith,Thank you for choosing DoubleTree by Hilton Ocean City Oceanfront. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Guest Services Management Team
