Ratings based on 7,961 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 7, 2024
I loved the breakfast. I was disappointed that I made a reservation for with a single king bed and was put in a 2 bed full/queen bedroom. When I noticed the mistake and told customer service they switched me to another room and said it was fixed but when me and my wife got to the room we were met with the same situation again. We went back and they told us it wasn’t available and that we’d have to stay in the same room they gave us. After moving our luggage twice we couldn’t find a parking spot. They waved the hidden hotel service fee and parking fee. I wanted to give my wife a good experience but ended up being a nightmare. We were running around for about an hour when all was said and done. I don’t recommend this hotel at all. A total let down!
by A traveller
Posted Apr. 25, 2024
The area is good and restaurants are very close , overall the hotel was not good as far as housekeeping, and bathroom services, they charge for parking which is insane and at night we had to drive around for 20 minutes to find parking and when we did it was such a far walk .
by A traveller
Posted Apr. 21, 2024
Beautiful hotel with lots of things to do. Great stay
by A traveller
Posted Apr. 8, 2024
Would not recommend staying unless you are able to stay in the actual hotel and not the buildings surrounding the hotel (additional hotel rooms detached from main hotel/lobby. As a guest you are charged an additional $30 for parking and the resort fee. The rooms are okay but nothing special. The shower heads definitely need to be updated and cleaned better you can seen mold on them. While the initial price to book is affordable they get you on additional charges. They only allow their restaurant to deliver to your room and the selection of food is minimal. If you order from an outside restaurant to have delivered you do have to meet the delivery person in the main lobby of the hotel. It's very noisy, not somewhere to stay with small children if they are light sleepers. If you are traveling with multiple children only one gets a free breakfast the rest you have to pay for.
Comment from Hotel Management
Apr. 13, 2024 by Jose Colon, Hotel Management
We appreciate you taking the time to score us. Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for every guest. If an issue is ever brought to our attention, we like to go above and beyond for our guests. The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special.
by A traveller
Posted Mar. 9, 2024
I Loved this hotel!! The scenery is very. Beautiful at night giving it an Island feel and look. The Restaurant hot breakfast is decent & a lot to choose from including omelet & yogurt station, which you have a Breakfast Voucher. The rooms have an Island decor style, are very clean and spacious, with joined rooms if needed. The room areas are called Villas & are outside and there are stairs. It’s a lot to do, walk around & see. Just walk slow and pay attention to the walk areas for unevenness. I would definitely book to stay again & again!
Comment from Hotel Management
Mar. 10, 2024 by Jose Colon, Hotel Management
Thank you so much for the excellent review/score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. We will work hard to keep you coming back!
by A traveller
Posted Mar. 7, 2024
Comment from Hotel Management
Mar. 10, 2024 by Jose Colon, Hotel Management
Thank you so much for the excellent review/score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. We will work hard to keep you coming back!
by A traveller
Posted Feb. 26, 2024
I cannot say enough amazing things about this hotel. They treated us amazing after having to leave our first hotel due to bugs in the room! They checked us in early and made us feel so safe.
Comment from Hotel Management
Mar. 3, 2024 by Jose Colon, Hotel Management
Thank you so much for the excellent review and score of our resort. We take great pride in delivering outstanding service. We like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. We will work hard to keep you coming back!
by A traveller
Posted Feb. 24, 2024 on Hotels
Comment from Hotel Management
Mar. 3, 2024 by Jose Colon, Hotel Management
Thank you so much for the excellent score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.
by A traveller
Posted Feb. 24, 2024 on Expedia
It was a very clean place to stay
Comment from Hotel Management
Mar. 3, 2024 by Jose Colon, Hotel Management
Thank you so much for the excellent review and score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.
by A traveller
Posted Feb. 24, 2024 on Expedia
Good
Comment from Hotel Management
Mar. 3, 2024 by Jose Colon, Hotel Management
Thank you so much for the excellent score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.
