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Universal Hotel Neptuno - Adults Only

4.0 star property
4-star beachfront hotel near Playa de Palma

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Photo gallery for Universal Hotel Neptuno - Adults Only

Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
Daily buffet breakfast (EUR 15 per person)
Junior Suite, Balcony, Sea View (Lateral) | Balcony view
View from property
Junior Studio Suite, Sea View (Frontal) | Balcony

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Breakfast available
  • Laundry
  • Housekeeping

Explore the area

View in a map
Calle Llaut 34, Palma de Mallorca, Palma de Mallorca, Mallorca, 7600
  • Playa de Palma
    ‪2 min walk‬
  • El Arenal Beach
    ‪17 min walk‬
  • Palma Aquarium
    ‪4 min drive‬
  • Palma de Mallorca (PMI)
    ‪6 min drive‬

Room options

View all photos for Double Room, Balcony, Sea View

Double Room, Balcony, Sea View

Double Room, Balcony, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • 23 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, Sea View (Lateral)

Suite, Sea View (Lateral) | Living area

Suite, Sea View (Lateral)

  • 32 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Balcony

Double Room, Balcony

Double Room, Balcony

7.4 out of 10
Good
(3 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Double Room, Balcony, Partial Sea View

Double Room, Balcony, Partial Sea View | Balcony view

Double Room, Balcony, Partial Sea View

  • 23 sq m
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Junior Studio Suite, Sea View (Frontal)

Junior Studio Suite, Sea View (Frontal)

Junior Studio Suite, Sea View (Frontal)

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, Balcony, Sea View (Lateral)

Junior Suite, Balcony, Sea View (Lateral)

Junior Suite, Balcony, Sea View (Lateral)

  • 40 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, Terrace (Lateral)

Junior Suite, Terrace (Lateral)

Junior Suite, Terrace (Lateral)

8.0 out of 10
Very good
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

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About the area

Palma de Mallorca

On the beach.You'll be within half a mile (1 km) of Playa de Palma and 2 miles (3 km) of El Arenal Beach with a stay here. Plaza Espana is within 9 miles (15 km) and Plaza Mayor de Palma is within 12 miles (20 km).

What's nearby

  • Playa de Palma - 2 min walk - 0.2 km
  • El Arenal Beach - 17 min walk - 1.5 km
  • Palma Aquarium - 4 min drive - 4.6 km
  • Platja de Can Pastilla - 5 min drive - 6.3 km
  • Port of Palma de Mallorca - 19 min drive - 20.2 km

Getting around

  • Marratxi Poligon Station - 14 min drive
  • Palma de Mallorca Airport (PMI) - 11 min drive

Restaurants

  • ‪Bierkönig - ‬4 min walk
  • ‪Bamboleo - ‬5 min walk
  • ‪Oberbayern - ‬2 min walk
  • ‪Levita - ‬3 min walk
  • ‪Balneario 6 - ‬4 min walk

About this property

Universal Hotel Neptuno - Adults Only

4-star beachfront hotel near Playa de Palma
Sit back and relax on the beach with complimentary cabanas, umbrellas, and beach club nearby (surcharge). After a day at the beach, enjoy amenities at Universal Hotel Neptuno - Adults Only like a seasonal outdoor pool, an indoor pool, and a fitness center.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers a sauna and a terrace.

This 4-star Palma de Mallorca hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 3 levels
  • Deli
  • Cabanas on the beach (free)
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Dining venue
Universal Hotel Neptuno - Adults Only offers 100 air-conditioned accommodations with espresso makers and safes. Rooms open to balconies. 40-inch flat-screen televisions come with satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

Languages

Catalan, English, French, German, Italian, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 30 m
  • Bus station shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 40-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Espresso maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2 AM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from November 17 2025 to February 27 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash.
    Cashless payment methods are available for all transactions.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open April 14 and close October 31.
  • This is an adults-only property and guests under 16 years old aren't allowed.

Property is also known as

Hotel Neptuno Playa de Palma
Neptuno Hotel
Neptuno Playa de Palma
Myseahouse Hotel Neptuno Playa de Palma
Myseahouse Neptuno Playa de Palma
Myseahouse Neptuno

Universal Hotel Neptuno - Adults Only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 185 out of 407 reviews
Rating 8 - Good. 175 out of 407 reviews
Rating 6 - Okay. 27 out of 407 reviews
Rating 4 - Poor. 8 out of 407 reviews
Rating 2 - Terrible. 12 out of 407 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

renate

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

8/10 Good

Miguel

Stayed 6 nights in Apr 2025

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

4/10 Poor

Selma

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities
I was worried this might be full of stag dos but it wasn’t. It was mainly couples. Hotel is fantastic and very chilled. The only downside was the beds. Two singles pushed together but move really easily so woke up in a different part of the room lol.
Stayed 4 nights in Apr 2025

10/10 Excellent

Rita

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort

Freundlichkeit und Service nicht zu überbieten

Der Service, Reception wirklich top! Essen fand ich super! Alle sehr hilfsbereit und sehr zuvorkommend und freundlich! Ich reise viel aber das habe ich selten erlebt! Danke!
Stayed 5 nights in Oct 2024

10/10 Excellent

Crysta

Stayed 3 nights in Jul 2024

10/10 Excellent

Angelika

Stayed 2 nights in Sep 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely cannot fault my mini break spent at the Universal Hotel Neptuno. All front desk staff, in particular, German and Daniel, were extremely helpful, patient, bilingual and approachable. The ideal that you want and expect from any hotel front desk abroad but rarely receive in reality. However this was the case for me, so checking in, booking excursions, recommendations for places to eat out, directions, booking taxis, holding my luggage after check out, any additional requests etc etc were all made easier by having such a client focused dedicated front desk. Thank you again to German and Daniel. Also huge credit to the cleaning staff who made my room so presentable and such a huge pleasure to return to each day. Other services such as pool, restaurant, sauna, gym, having a beach front view were such a delight to enjoy too. I would certainly recommend this hotel to any one visiting Palma De Mallorca. Richard
Stayed 3 nights in Aug 2023

10/10 Excellent

Bente

Stayed 4 nights in Aug 2023

8/10 Good

Mariel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were absolutely amazing, especially Mariano from the front desk who solved every little thing we requested with a smile and fast. I would absolutely recommend this hotel especially if you like the party scene that Mega Park provides.
Stayed 4 nights in Jun 2023

10/10 Excellent

Michael

Stayed 6 nights in May 2023

8/10 Good

Kristoffer

Stayed 4 nights in Apr 2023

8/10 Good

Pilar Cazorla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 7 nights in Aug 2022

4/10 Poor

Kathleen

Travelled with family and small children
Liked: Staff & service
The property was totally fine but the outside beach was very dirty and not well kept.
Stayed 3 nights in Jul 2022

10/10 Excellent

Vildana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff - the housekeeper was stellar. The servers were kind and attentive. Pilar was kind and did an excellent job in surprising my husband for his birthday. The cake was fabulous and the prosecco was nice too. Honestly, the only down was the kids partying all night around the hotel, but this is not in the hotel's control. Would recommend the hotel for sure!
Stayed 4 nights in Jul 2022

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff are exceptionally good, they are so helpful and friendly and it's totally chilled within the hotel and pool area. However, the general area outside is a party area, with many many groups of young people who tend to be very noisy, although no trouble. The rooms are well designed that they are totally noise-proof and therefore quiet for sleeping.
Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All round good hotel, staff all friendly, good food, room with a sea view, bus stop to Palma just outside.
Stayed 7 nights in Oct 2019

10/10 Excellent

Linda, Bournemouth

Liked: Cleanliness, staff & service
Love the hotel peaceful atmosphere. All the staff were so helpful and kind. Even though a large nightclub was close by this wasn’t allowed to be a problem to the guests all issues had been covered to ensure we were not disturbed. All in all a very pleasant stay with good food ; friendly staff and a jacuzzi bath !!!😊😊
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The indoor pool and the sauna are great if you travel in March. We loved the buffet breakfast and dinner - very friendly waiters and excellent value for money. The lobbies and the common areas are very moderns and tastefully decorated. The bathrooms are however bit outdated, but clean. There is no entertainment in English in the room - the TV channels are mostly in German or French, no English or Spanish newspapers either, only German. There are a lot of additional extras, like pool towels, or bathrobes, but the leaflet given to the guests does not give the price, so you have to ask the front desk for the price if you want to use them. The person who checked us in was not very informative, no wifi password was given, no info about buses, bikes, local map, or things to see and do. The front desk is definitely the weakest point of this hotel, but overall a beautiful hotel in a lovely spot. The room was very quiet at night which was appreciated!
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3rd time stay Fabulous

Our 3rd time staying here and as usual we felt like royalty The manager went above and beyond to make us feel at home and very welcome. The hotel is amazing and feels more like a villa , the decor is beautiful and the rooms are Super comfortable triple glazed and very peaceful. Right from the start of our stay each member of staff always treated us with respect and a happy cheery manner , nothing was too much trouble. The food is stunning and mixes local cuisine with the tastes of the current residents we never went hungry! We will be going back a 4th time nrxt year
Stayed 6 nights in Jul 2018

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2018

10/10 Excellent

Than, Watford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic location and staff.

We love everything about it. Room service is excellent. Foods are great too.
Stayed 4 nights in Mar 2018

8/10 Good

Toshi, London

Liked: Staff & service, room comfort

Nice hotel on the beach

Dinning time was too short when we arrive at the Hotel at 8PM checked in we were told to go dinner will be finished 9PM so we went quickly and there was no drink included even juice for child no kettle and coffee tea in the room apart from that we had pleasant stay with nice sea view from balcony sitting rocking chairs very clean swimming pool.
Stayed 3 nights in Oct 2017