6/10 Okay
Aleisha
Oct 5, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I booked a 5 night stay at the TRYP, the staff were friendly and helpful, which made for a pleasant experience. The amenities; rooftop bar/ pool lounge; gym; sauna; spa were a nice touch - this hotel is good for solo travellers and is central. I experienced some complications with hotel staff booking direct shuttle from the airport and had to use an alternate transportation service, but overall my greatest displeasure with the hotel was the cleanliness! I understand that some parts of the hotel were under renovation at that time but that doesn’t excuse the condition of the room. Visibly the room appeared clean but there was a strong urine-like stench from the bathroom, which I was greeted with immediately upon entry; low pressure plumbing so toilet easily clogged; the floors were dirty, the moment I removed my shoes I could tell it hadn’t been mopped for some time; the television was not working, no signal and no remote; the telephone in the room was not working so I couldn’t call out nor could reception reach me directly to my room, MAJOR security concern. I complained to management and they rectified the issue by having housekeeping come to clean and maintenance staff fix the phone and toilet but after witnessing the housekeeping process for each room I ended up going to the local supermarket and purchasing cleaning supplies to thoroughly clean and disinfect the room myself - the results affirmed a dirty room. Because of this experience I wouldn’t stay here again :(
Aleisha
Stayed 5 nights in Sep 2025
