Ratings based on 936 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 27, 2024 on Expedia
nothing
Comment from Hotel Management
Jan. 31, 2024 by aicha and all the team, Hotel Management
Hello Yvonne,it was a pleasure to welcom you, We are sad to see your evaluation, please do not hesitate to contact us to give mor informations about what this disapointed to you.Best regards
by A traveller
Excelente!
Posted Jan. 16, 2024 on HotelsUna estadía placentera, excelente opción cerca del aeropuerto.
Comment from Hotel Management
Jan. 21, 2024 by Cassandra and all the team =), Hotel Management
Muchisimas Gracias Jorge !Espero que nos vemos pronto!
by A traveller
Posted Jan. 3, 2024 on Expedia
Comment from Hotel Management
Jan. 21, 2024 by Aicha and all the team =), Hotel Management
Bonjour Michel, Merci pour votre commentaire.A bientôt pour un nouveau séjour.Cordialement
by A traveller
Posted Jan. 2, 2024 on Expedia
The best part of the hotel is definitely the pool! Large, sparking clean, bar and hammock in pool and the seating is multi-level. Don't expect quality food or quick service from the pool bar. I would give the food 1 star-no salsa offered for the "nachos" which consisted of 12 chips with a little cheese microwaved on top. Caesar salad was drenched in dressing! But the room was large and comfortable. There's a really cool patio with comfy seating on each room. Book the room that has a pool view on the first floor-you can swim right into the pool from your patio! We are spoiled in America and with this in mind the hotel seemed a little "tired". But looks like they are renovating. Unfortunately. the reno was happening while we were there so the noise was loud. But they worked day and night so hopefully it's done when you go. Kinda annoying that you use your ONE key to keep the lights on and a/c going-so when you return you have to start from scratch to get the room cooled down. Not a fault of the hotel, seems universal in the area. Check in staff was knowledgeable, helpful and professional. Free breakfast was a mix of Am traditional w/Asian. You can find tuktuks for a 50B ride to town. Overall, I would rec this hotel and stay here again.
Comment from Hotel Management
Jan. 21, 2024 by Aicha and all the team =), Hotel Management
Hello Cynthia, thanks you for your comment, but i think there is a misunderstanding.We don't have any pool.Best regards
by A traveller
Posted Dec. 11, 2023 on Expedia
Clean and respectuous staff
Comment from Hotel Management
Dec. 14, 2023 by Cassandra and all the team =), Hotel Management
Dear Freddy!Thank's a lot for your comment! It was very nice to meet you.See you soonBest regards
by A traveller
Posted Dec. 8, 2023 on Expedia
Comment from Hotel Management
Dec. 10, 2023 by Cassandra and all the team =), Hotel Management
Dear Russel,Thank you for you stay.It was a pleasure to welcome you.Sincerely
by A traveller
Posted Dec. 4, 2023 on Hotels
Comment from Hotel Management
Dec. 10, 2023 by Cassandra and all the team =), Hotel Management
Jennifer,Merci d'avoir séjourné dans notre etablissement. Ce fut un plaisir de vous recevoir parmi nous.A bientôt, nous l'esperons, pour de nouvelles aventures!Cordialement
by A traveller
Posted Dec. 2, 2023 on Expedia
Friendly staff, nice room, easy stay
Comment from Hotel Management
Dec. 10, 2023 by Cassandra and all the team =), Hotel Management
Thank you so much Ursula,So nice of you!We hope to see you soon for new adventures!Best regards
by A traveller
Posted Nov. 24, 2023 on Expedia
Nice service as usual but little disappointed about the food
Comment from Hotel Management
Nov. 26, 2023 by Cassandra and all the team =), Hotel Management
BOnjour Marie G,Merci pour cette superbe belle note!Ce fut un plaisir de vous recevoir.A tres vite pour de nouvelles aventures!Cordialement
by A traveller from Santa FE
Posted Nov. 19, 2023 on Expedia
It is the second year that the navette leave us at gate D2 instead of E2 which is a very long way to walk with your luggage when you are older. We should not be the only person going to E2 since it is the gate going to the States. We have been with you since it was Blue Marine, but this new navette is a problem for us and we will have to see for the next years. Thank you.
Comment from Hotel Management
Nov. 26, 2023 by Cassandra and all the team =), Hotel Management
Dear JacquesThank you for your loyalty over the years, and we appreciate your feedback. We apologize for any inconvenience caused by the change in shuttle drop-off location. Due to ongoing airport construction, we are obliged to drop off passengers at Terminal 2 BD rather than E, and we understand the challenges it poses, especially for travelers heading to the States.To ensure clarity, we provide detailed instructions via email about the drop-off location. We understand the importance of a seamless experience, especially for our valued guests. We regret any frustration this may have caused and will continue to work towards finding solutions to enhance your experience.If there's anything specific you'd like us to address or if you have further concerns, please feel free to reach out to us directly. Your feedback is invaluable, and we want to ensure your future stays are more comfortable.Thank you for your understanding.Best regards,
